Best Buy PC App Digital Download Error

I was downloading Mass Effect 2, and once it reaches 100% it says there is an Error, and that I need to restart my download.
I have no idea why it is doing this.
Also, when I enter my order number to try and get my serial keys to possibly download it on a different program, it says it can't find the order.
Anyone else having this? Quite frustrating.

Hi Hex1k7,
Just responded on your thread in the Gaming and Gadgets board. Check it out!
Mariel|Community Connector | Best Buy® Corporate
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Trouble with Installing Empire: Total War; downloaded from Best Buy Pc app

Hello,
I have had troubles downloading and installing Empire: Total War. At first, I coudn't download it but I now have figured it out. I checked today after work and it successfully downloaded. The trouble now is that I have the files but can't seem to install them. I pressed the "install manually" button within the Pc app but nothing happened. Help would be appreciated!

Hi mhviking25,
You should be able to locate the game data files here:
C:\Users\ [User Name] \AppData\Local\Best Buy pc app\DigitalShelf\ [Your Game folder]
In that folder there is likely an executable install file (.exe) that you could try. If it's not there or that install method doesn't work, there may have been a problem during the download process and you'll want to try a re-download. I know that not ideal as you ran into issues trying to download it the first time but hopefully it doesn't come to that.
Let me know if you have any questions.

Best buy PC app fails to install.

The install goes until almost the end, then ClickOnce fails, then the app doesnt load.
I've done the /AppData/apps delete fix attempt. I've checked the event logs and later found a detailed stack trace of the issue:
PLATFORM VERSION INFO
Windows : 6.1.7601.65536 (Win32NT)
Common Language Runtime : 4.0.30319.17929
System.Deployment.dll : 4.0.30319.17929 built by: FX45RTMREL
clr.dll : 4.0.30319.17929 built by: FX45RTMREL
dfdll.dll : 4.0.30319.17929 built by: FX45RTMREL
dfshim.dll : 4.0.41209.0 (Main.041209-0000)
SOURCES
Deployment url : file:///C:/ProgramData/Best%20Buy%20pc%20app/Best%20Buy%20pc%20app.application
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\ProgramData\Best Buy pc app\Best Buy pc app.application resulted in exception. Following failure messages were detected:
+ The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.
WARNINGS
There were no warnings during this operation.
OPERATION PROGRESS STATUS
* [9/4/2012 2:30:17 AM] : Activation of C:\ProgramData\Best Buy pc app\Best Buy pc app.application has started.
ERROR DETAILS
Following errors were detected during this operation.
* [9/4/2012 2:30:17 AM] System.IO.FileNotFoundException
- The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Internal.Isolation.IsolationInterop.GetUserStore(UInt32 Flags, IntPtr hToken, Guid& riid)
at System.Deployment.Application.ComponentStore..ctor(ComponentStoreType storeType, SubscriptionStore subStore)
at System.Deployment.Application.SubscriptionStore..ctor(String deployPath, String tempPath, ComponentStoreType storeType)
at System.Deployment.Application.SubscriptionStore.get_CurrentUser()
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
I looked further, and then updated my .NET framework to see if that helped. It didn't.
Is there a way to get the serial code for Guild Wars 2 that I bought, and I can just download the client from the guild wars 2 website? Or maybe a patch for this? Or someone who at least knows any way to fix it?
Thanks.

Hi hch3rd,
I'm sorry for the delayed response. You are likely not finding the PC App folder with a search because the folders are hidden by default. To "Show Hidden Files"...
Windows 7 or Vista:
Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.
Windows XP:
Click Start, and then click Control Panel.
Click Appearance and Themes, and then click Folder Options.
On the View tab, under Hidden files and folders, click Show hidden files and folders.
Once you have that done, you should be able to find the PC App data files at that same location you were looking and delete them.
Let me know if that helps.

Best Buy PC App will not install or repair.

Hey, sorry for this, but upon buying a PC game, the Best Buy PC app will not install. At first it went through the install wizard and all, but it wasnt installed anywhere on my computer. Then: After following the advice of a bestbuy online representitive, I searched my c drive and deleted all information and tried to re-install. Now instead of the "Install Now" option, there is the "repair". Upon selectring repair, it says "Source file not found .... verify that the file exists and you can access it". I've tried all night to get this up an runnning. I've contacted customer service 6 times and am either told they dont know what to do, or I am put on hold for 45 minutes. If anyone has any solution, it would be much appreciated. Thanks again for your time.

Hi _Owen_,
Welcome to the forum and thanks for letting us know you are having trouble with your PC App. Usually the "street name invalid" issue arises when there is a login disconnet. Try this:
Log in to your account on Bestbuy.com
Click "My Account"
Click "Password"
Change password
Log into PC App using new Password
Let me know if that helps.
Mariel|Community Connector | Best Buy® Corporate
Private Message

CC App states Download error on Apps page. Press retry to try again

On Mac 10.8.5
CC App states Download error on Apps page. Press retry to try again
Really frustrating. It worked for 2 days and since then I keep getting this error. There are no firewall issues etc.

Hi ParagonLtd,
Please try to apply the updates manually: http://prodesigntools.com/adobe-cc-updates-direct-links-mac.html.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

Why won't this Best Buy PC App craplet uninstall?

I don't appreciate the fact that when I try to uninstall this program as an administrator it remains on other accounts, and when I uninstall it from those it pops up again if I create a new user account. Why is this necessary and how do I get rid of this program completely?

Archie has nothing to do with it and doesn't even remotely apply in this situation. Archie is NOT the utility that puts Best Buy pc app on the computers. They come packaged that way. Archie is put on DISPLAY model computers only. Yes the pc app has to be uninstalled on each user account and there is a thread on here somewhere where someone posted how they got rid of it for good. I'll try to find it an link it.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Completely remove "Best Buy PC App"?

New laptop from Best Buy. I need to remove the "Best Buy PC App" junkware from the computer, but the "Uninstall Program" control panel only removes it from the user who uninstalls it. Other users still see the junkware installed when they first login, and must then uninstall it themselves.
In other words, using the "Uninstall Program" control panel only seems to remove the junkware shortcut. It doesn't appear to actually uninstall the program.
How do I completely remove the "Best Buy PC App" from the system?

coover: you mean Win7 uninstalls differently if i run the control panel as Administrator versus as a regular (administrative) user? (the user i used did have administrator rights, but that's not the same thing as being Administrator in Win7.) hmm. i suppose that could make some kind of sense. how do i run the control panel as the Administrator so that it's the Administrator uninstalling the app? can i just "Run as Administrator" from the context menu?
slimjim77: it's not about disk space. it's about finding an answer to the question of how. it's possible i'm doing something wrong; but it's also possible (and seems more likely) that the BB PC app has a broken uninstall routine. if the former, i'll learn something. if the latter, maybe posting this will get it fixed -- and if not, maybe it'll lead to instructions that others with the same question can find. does that bother you for some reason?
i did manually remove the shortcut under C:\Users\Default\AppData\...\StartMenu\Startup, and that prevented the app installing itself for new users. can't look into more than that at the moment since i don't have the laptop with me.

Re: Best buy pc app error (digital download) please help

Yesterday, I also purchased the game FEAR 2 Project Origins Windows Digital Download. It's in my Digital Library and when I click Download Now, I'm getting a pop up asking for a folder to download it to. When I try to save it to *any* folder (existing or a new one I create on my PC), I get the following message: "Please try again to save to a different location." I can't seem to save it *anywhere.* I've never had this problem before with previous downloads from Best Buy.
Would appreciate help and direction. Thank you in advance!
Running Win 8.1 64 Bit

Hello jimschumer64,
While I’m happy to hear that you’ve never run into issues with Digital purchases from Best Buy, I’m sorry to see that may have changed with your purchase of F.E.A.R. 2 Project Origins! I appreciate the detail you’ve provided in regards to this issue and I’m happy to say that I’m quite familiar with what you’re experiencing. With that, this is generally pretty easy to fix!
I’ve contacted our Digital Operations team and they’ve performed some maintenance on this title. At your earliest convenience, please attempt to download and install your game again. If the issue persists, please let me know and I’ll be happy to help further.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Best buy pc app error (digital download) please help

Okay so the other day i purchased F.E.A.R 2: project origins for digital download. every time i get on the pc app i get an error saying there was an unexpected error with the application. if the problem persists please exit and try again.
i have exited reinstalled the app turn on and off uac on my compter to try to get it to work and even running it as an admin.
Please help nothing works thanks.
my pc specs are old but are decent here they are:
Dual Core intel processor @ 2.8ghz a core (rated at 3.36 per core)
3gb ddr2 RAM
Nvidia Geforce 210 1gb ddr2 pci express 2.0 x16
600w psu (not that it matters)
and yeah please help also i have windows vista home premium sp2 32 bit and i sucessfully downloaded Medal OF Honor on the app like a week ago so yeah help would be much appreciated!

Hi meghanelsik,
Are getting some kind of error when you attempt to download PC App? If so, what error are you getting? It would help to know exactly what happens and when.
Also, make sure your laptop meets the PC App minimum system requirements:
Windows 7, Windows Vista with service pack 1, or Windows XP
1.0GHz processor or faster
512 MB RAM (1GB recommended)
50MB available hard drive space for installation; additional drive space required to download applications
1024 x 600 display (1200 x 800 recommended) with 16-bit video card
Broadband Internet connection required for online services.

Best Buy PC App

So I downloaded the Bestbuy PC App only to find that it is TERRIBLE.
I was trying to buy Sims 3 World Adventures and I click on the download section on the BB website I was prompted to download the PC App. I did and the first thing I noticed is that it wanted to run every time Windows starts.
Next, I looked for the search button only to find that you can't search.
Once I actually found what I was looking for I couldn't find a way to use reward zone certificates for the purchase.
The Android app is better then this thing! Are you for real bestbuy??

Well you can have it not start every time windows starts, you can't use reward zone certificates because it is not like using bb.com to buy them and uses a third party download source so you can't use gift cards or certs, and there was a search button last time I saw it but I don't currently have it installed so I don't know for sure if that changed.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Creative Cloud Desktop App Shows Download Error

I installed the Adobe Creative Cloud desktop app. When I click Install Adobe Apps I get an error message that says, "Download Error. Press Retry to try again or contact customer support." Pressing the Reload Applications button just repeats the same error. I disabled my antivirus, Windows firewall, bypassed my Cisco firewall and nothing changes. No error code number is given.
I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.
Any ideas?

Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Adobe App Manager- Download Error

I signed up for creative cloud a couple of hours ago... and have been trying to download apps ever since, but I can't download a single thing. I've redownloaded and installed the application manager. I've run the CreativeSuite cleaner tool twice. Diabled firewalls. And still get "Download Error. Press Retry to try again or contact customer support." - I get this message when opening the manager directly or when clicking to download an application through the creative cloud app center. Getting to be really frustrating.
Is there any other way to download the programs without using the application manager??? If not and it can't get solved, I guess I have to cancel my account. :/

Hi tisjewelphotog,
In case like this where in even the Adobe Application Manager isnt working at all on your machine, you could try downloading a trial from Adobe.com and then activate the subscripton using your Adobe id and password during the installation .
If the above mentioned steps doesnt work , i would request you to please create a new Admin account on your system and try doing the same in that account .
Kartikay Sharma

CC apps tab-- 'Download Error'

CC apps tab gives 'Download Error. Contact Customer support'. PS installed ok. Trying to install Bridge and can't get past the error screen, even from Bridge download page. Any ideas?

Thank you for the pointers. Here's a more detailed description of the problem:
Error: "Download Error. Press Retry to try again or contact customer support."
Screenshot: CC Error
OS: OS X Mavericks (10.9.4)
Web Browser: NA, this is in the Creative Cloud application (the latest version, although the problem occurred in the previous version as well).
Firewall: none.
Antivirus: none.
Has this worked before: Yes, many times.
Changes: I was on a trip and using another computer. This only started happening when I rebooted my home computer (a Mid-2011 21.5'' iMac, 500GB internal SATA disk) and synced all of my files from the CC storage online.
Admin account: Yes, I am using an administrator account.
What was I doing: Nothing else, at the time. This was the first thing I tried (don't ask why).
Other software: Yoink, Memory Clean, Dropbox, Skitch, Found, Google Drive, G-Key Profiler, Skydrive, Evernote, Google Chrome (running at the time of this problem).
About my Computer: 4GB Memory, 500GB Internal SATA Hard Drive, with 300GB free. 2.5GHz Intel Core i5.

ITunes Store App - iPhone, "Download Error Tap to Retry"

New iphone 5S, iTunes Store App
At one point during a sync a lot of my music did not end up on the iPhone. I was on a road trip and wanted the music so I clicked "Download All" on my favorite playlist. For whatever reason 652 songs would not download, saying "Download Error. Tap to retry." I have since gotten home, sync'd and all those songs are now on the phone but the 652 songs remain in the Downloads part of the iTunes Store app with the same error (Download Error. Tap to retry."
I can't get them to go away, does anyone know how I can delete the download attempts?
Thanks.

Hi there zblom,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
-Griff W.

Best Buy PC App Broken

I recieved a digital download of RAGE for PC for Christmas and I tried to download the PC app to get the cd key to paste into Steam. I tried it on THREE different computers and it locks up at startup and says "Not Responding" every single time. It worked a few times, but it said I wasn't connected to the internet when I was. I just want to play my game.

Best Buy PC App Digital Download Error

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