BEST BUY PC APP "DOWNLOAD ERROR"

Ok, I just payed 30 dollars for a freaking Sonic Generations download on my PC.. AND THEN, after I pay I find out you have to download some crappy 3rd party downloading system, and hey guess what? I can't download the effing game! Why does it keep saying error message? And don't give me none of that "delete and reinstall" b.s. because I've done that and it didn't change jack.

What error message is it giving you, jtgatsby?

Similar Messages

  • Trouble with Installing Empire: Total War; downloaded from Best Buy Pc app

    Hello,
    I have had troubles downloading and installing Empire: Total War. At first, I coudn't download it but I now have figured it out. I checked today after work and it successfully downloaded. The trouble now is that I have the files but can't seem to install them. I pressed the "install manually" button within the Pc app but nothing happened. Help would be appreciated!

    Hi mhviking25,
    You should be able to locate the game data files here:
    C:\Users\ [User Name] \AppData\Local\Best Buy pc app\DigitalShelf\ [Your Game folder]
    In that folder there is likely an executable install file (.exe) that you could try.  If it's not there or that install method doesn't work, there may have been a problem during the download process and you'll want to try a re-download.  I know that not ideal as you ran into issues trying to download it the first time but hopefully it doesn't come to that.
    Let me know if you have any questions.

  • Best buy PC app fails to install.

    The install goes until almost the end, then ClickOnce fails, then the app doesnt load.
     I've done the /AppData/apps delete fix attempt.  I've checked the event logs and later found a detailed stack trace of the issue:
    PLATFORM VERSION INFO
    Windows : 6.1.7601.65536 (Win32NT)
    Common Language Runtime : 4.0.30319.17929
    System.Deployment.dll : 4.0.30319.17929 built by: FX45RTMREL
    clr.dll : 4.0.30319.17929 built by: FX45RTMREL
    dfdll.dll : 4.0.30319.17929 built by: FX45RTMREL
    dfshim.dll : 4.0.41209.0 (Main.041209-0000)
    SOURCES
    Deployment url : file:///C:/ProgramData/Best%20Buy%20pc%20app/Best%20Buy%20pc%20app.application
    ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\ProgramData\Best Buy pc app\Best Buy pc app.application resulted in exception. Following failure messages were detected:
    + The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
    COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.
    WARNINGS
    There were no warnings during this operation.
    OPERATION PROGRESS STATUS
    * [9/4/2012 2:30:17 AM] : Activation of C:\ProgramData\Best Buy pc app\Best Buy pc app.application has started.
    ERROR DETAILS
    Following errors were detected during this operation.
    * [9/4/2012 2:30:17 AM] System.IO.FileNotFoundException
    - The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
    - Source: System.Deployment
    - Stack trace:
    at System.Deployment.Internal.Isolation.IsolationInterop.GetUserStore(UInt32 Flags, IntPtr hToken, Guid& riid)
    at System.Deployment.Application.ComponentStore..ctor(ComponentStoreType storeType, SubscriptionStore subStore)
    at System.Deployment.Application.SubscriptionStore..ctor(String deployPath, String tempPath, ComponentStoreType storeType)
    at System.Deployment.Application.SubscriptionStore.get_CurrentUser()
    at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
    at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
    COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.
    I looked further, and then updated my .NET framework to see if that helped.  It didn't.  
    Is there a way to get the serial code for Guild Wars 2 that I bought, and I can just download the client from the guild wars 2 website?  Or maybe a patch for this?  Or someone who at least knows any way to fix it?
    Thanks.

    Hi hch3rd,
    I'm sorry for the delayed response.  You are likely not finding the PC App folder with a search because the folders are hidden by default.  To "Show Hidden Files"...
    Windows 7 or Vista:
    Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
    Click the View tab.
    Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.
    Windows XP:
    Click Start, and then click Control Panel.
    Click Appearance and Themes, and then click Folder Options.
    On the View tab, under Hidden files and folders, click Show hidden files and folders.
    Once you have that done, you should be able to find the PC App data files at that same location you were looking and delete them.
    Let me know if that helps.

  • Best Buy PC App will not install or repair.

    Hey, sorry for this, but upon buying a PC game, the Best Buy PC app will not install. At first it went through the install wizard and all, but it wasnt installed anywhere on my computer. Then: After following the advice of a bestbuy online representitive, I searched my c drive and deleted all information and tried to re-install. Now instead of the "Install Now" option, there is the "repair". Upon selectring repair,  it says "Source file not found .... verify that the file exists and you can access it". I've tried all night to get this up an runnning. I've contacted customer service 6 times and am either told they dont know what to do, or I am put on hold for 45 minutes. If anyone has any solution, it would be much appreciated. Thanks again for your time.

    Hi _Owen_,
    Welcome to the forum and thanks for letting us know you are having trouble with your PC App. Usually the "street name invalid" issue arises when there is a login disconnet. Try this:
    Log in to your account on Bestbuy.com
    Click "My Account"
    Click "Password"
    Change password
    Log into PC App using new Password
    Let me know if that helps.
    Mariel|Community Connector | Best Buy® Corporate
     Private Message

  • Why won't this Best Buy PC App craplet uninstall?

    I don't appreciate the fact that when I try to uninstall this program as an administrator it remains on other accounts, and when I uninstall it from those it pops up again if I create a new user account. Why is this necessary and how do I get rid of this program completely?

    Archie has nothing to do with it and doesn't even remotely apply in this situation. Archie is NOT the utility that puts Best Buy pc app on the computers. They come packaged that way. Archie is put on DISPLAY model computers only. Yes the pc app has to be uninstalled on each user account and there is a thread on here somewhere where someone posted how they got rid of it for good. I'll try to find it an link it.
    Crystal
    Superuser
    Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
    *Remember to mark your questions solved and click the star to give kudos to show your thanks!*
    While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
    My opinions do not in any way shape or form represent Best Buy's Official decisions.

  • Completely remove "Best Buy PC App"?

    New laptop from Best Buy.  I need to remove the "Best Buy PC App" junkware from the computer, but the "Uninstall Program" control panel only removes it from the user who uninstalls it.  Other users still see the junkware installed when they first login, and must then uninstall it themselves.
    In other words, using the "Uninstall Program" control panel only seems to remove the junkware shortcut.  It doesn't appear to actually uninstall the program.
    How do I completely remove the "Best Buy PC App" from the system?

    coover: you mean Win7 uninstalls differently if i run the control panel as Administrator versus as a regular (administrative) user?  (the user i used did have administrator rights, but that's not the same thing as being Administrator in Win7.)  hmm.  i suppose that could make some kind of sense.  how do i run the control panel as the Administrator so that it's the Administrator uninstalling the app?  can i just "Run as Administrator" from the context menu?
    slimjim77: it's not about disk space.  it's about finding an answer to the question of how.  it's possible i'm doing something wrong; but it's also possible (and seems more likely) that the BB PC app has a broken uninstall routine.  if the former, i'll learn something.  if the latter, maybe posting this will get it fixed -- and if not, maybe it'll lead to instructions that others with the same question can find.  does that bother you for some reason?
    i did manually remove the shortcut under C:\Users\Default\AppData\...\StartMenu\Startup, and that prevented the app installing itself for new users.  can't look into more than that at the moment since i don't have the laptop with me.

  • Best Buy PC App Digital Download Error

    I was downloading Mass Effect 2, and once it reaches 100% it says there is an Error, and that I need to restart my download.
    I have no idea why it is doing this.
    Also, when I enter my order number to try and get my serial keys to possibly download it on a different program, it says it can't find the order.
    Anyone else having this? Quite frustrating. 

    Hi Hex1k7,
    Just responded on your thread in the Gaming and Gadgets board. Check it out!
    Mariel|Community Connector | Best Buy® Corporate
     Private Message

  • Re: Best buy pc app error (digital download) please help

    Yesterday, I also purchased the game FEAR 2 Project Origins Windows Digital Download. It's in my Digital Library and when I click Download Now, I'm getting a pop up asking for a folder to download it to. When I try to save it to *any* folder (existing or a new one I create on my PC), I get the following message: "Please try again to save to a different location." I can't seem to save it *anywhere.* I've never had this problem before with previous downloads from Best Buy.
    Would appreciate help and direction. Thank you in advance!
    Running Win 8.1 64 Bit

    Hello jimschumer64,
    While I’m happy to hear that you’ve never run into issues with Digital purchases from Best Buy, I’m sorry to see that may have changed with your purchase of F.E.A.R. 2 Project Origins! I appreciate the detail you’ve provided in regards to this issue and I’m happy to say that I’m quite familiar with what you’re experiencing. With that, this is generally pretty easy to fix!
    I’ve contacted our Digital Operations team and they’ve performed some maintenance on this title. At your earliest convenience, please attempt to download and install your game again. If the issue persists, please let me know and I’ll be happy to help further.
    Thanks,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy PC App

    So I downloaded the Bestbuy PC App only to find that it is TERRIBLE.
    I was trying to buy Sims 3 World Adventures and I click on the download section on the BB website I was prompted to download the PC App.  I did and the first thing I noticed is that it wanted to run every time Windows starts.
    Next, I looked for the search button only to find that you can't search.  
    Once I actually found what I was looking for I couldn't find a way to use reward zone certificates for the purchase.
    The Android app is better then this thing!  Are you for real bestbuy??  

    Well you can have it not start every time windows starts, you can't use reward zone certificates because it is not like using bb.com to buy them and uses a third party download source so you can't use gift cards or certs, and there was a search button last time I saw it but I don't currently have it installed so I don't know for sure if that changed.
    Crystal
    Superuser
    Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
    *Remember to mark your questions solved and click the star to give kudos to show your thanks!*
    While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
    My opinions do not in any way shape or form represent Best Buy's Official decisions.

  • CC Desktop App Download Error

    I cannot access any of my CC apps due to a download error with the Creative Cloud desktop app.  In the CC desktop app, under the 'Apps' tab, I should be seeing all my downloadable/updatable/etc CC apps, but I am instead presented with 'Download Error' and a link to Adobe's troubleshooting page.   I have un/re-installed the desktop app several times, restarted, deleted the AAM folder as suggested on forums, same with the OOBE folder contents, nothing is working.  PLEASE ASSIST.

    A chat session where an agent may remotely look inside your computer may help
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  • CC app download error message

    My CC desktop app is showing me a download error. I have uninstalled and reinstalled the app twice. Still no luck. I am wondering if this is because of my computers cache. If so I am also having difficulty in locating this on my mac (ie instructions weren't that clear in the help forum). I can't seem to follow where to find this OOBE file. Some assistance would be much appreciated. I have atatched a screen shot of my error.
    Cheers,
    Olivia

    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    The OOBE folder is hidden. Check at the bottom of that document about instructions on how to get into that hidden folder.
    Hold down the Alt (Option) key when using the Go menu. The user library folder is listed below the current user's home directory.
    More in http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  • CC - App Download Error

    Hi guys,
    No matter how many times i try and re-install creative cloud, i cannot access my dreamweaver...
    On the apps tab it simply shows me a grey triangle and "Download Error - contcat customer support."
    I have searched the forums and have found nothing helpful!
    This is the 3rd time i have had issues with this software, including permission, application manager missing or damaged, now i cannot open the software or even redownload the software.
    I am running windows 7 professional on a clean install. 6-core high spec PC

    Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
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    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • App Download Error -3253

    I have been receiving an error when downloading app updates. Apps begin downloading and I get this error on about 9 out of 10 downloads.
    "XX MB of YY MB - stopped (err = -3253)
    The app downloads can be restarted manually line by line and take 4 or 5 restarts each to complete a successful download. The problem seems exclusive to this one machine.
    iTunes 10.6.3.25
    Windows 7 x64

    I've been having this issue as well - I'm running Windows 7 x32, iTunes 10.6.3.25.

  • The App Download Error

    I get the download error when I click Apps on the CC desktop; I've tried the suggestions but it doesn't work. Also, I deleted my AAMupdater but when I try to re-install CC it doesn't give me the updater again.

    hi Tim,
    Please refer the following article.
    Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application
    Hope this helps.
    Regards,
    Sumit Singh

  • Creative Cloud Desktop Apps Download Error

    Hi,
    Just set up a new Mac. downloaded Creative Cloud installer. Did what it said, logged in and now there is a Download Error message under Apps on the Creative Cloud Desktop. Any help in resolving this would be great Thanks.

    Frontside for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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