Best of Gilda Radner CRASHES my iTunes

In Jan 2006, I purchased the SNL Best of Gilda Radnor. I even watched the video once on iTunes. Ever since new releases of iTunes have been installed, everytime I attempt to watch this video, my iTunes system crashes!!
I have never been able to copy it to my iPod either. (This seems to be a problem that others have experienced as I search the archives here.)
When I look for the said video in the current iTunes store, it is no longer available.
Any hints or ideas? (I DO NOT WANT TO GO BACK TO THE 2006 VERSION OF ITUNES!!)
Thanks,
Nick

Oh dear, that's not good. I guess you'd better let Apple know about it.
Sign into iTunes, and on the home page, right at the very bottom, click the link that says "Purchase History". Click the "Report a problem" button under the video you purchased and follow the on-screen instructions.

Similar Messages

  • Saturday Night Live - Gilda Radner will not transfer!

    I purchased most of the Saturay Night Live videos tonight, and all downloaded without a problem. They all copied over to my 60GB 5th Gen iPod, except for "The Best of Gilda Radner". I get an error that "Some videos were not copied, including "The Best of Gilda Radner" because this file cannot be played on this iPod" (Or something to this effect).
    The video won't transfer.... i can play the video in iTunes for windows, but it will not transfer to my iPod. Has anyone else had a problem with this file?
    I'm using the latest iTunes for Windows, and I have put over 150 videos on there already with no problems - just this one!
    Any way to FORCE it onto the iPod? Manually dragging it over wouldn't work either.
    Since I SPECIFICALLY bought these videos to watch on the iPod, I asked for a refund (11.99!) This was the one I REALLY wanted to watch ont he way to work tomorrow!
    I wonder why an iTunes store created video is not in good format for the iPod?

    Hello, all. I am happy to report that our collective emails about this issue has made an impact. I have received a second email from iTunes Music Store. The first email did not address our/my issue because they thought I had trouble downloading the video. I sent a reply back to them explaining my issue again and this time they got it right. Here is the text of the email I received:
    "Thank you for purchasing music from the iTunes Music Store.
    We're sorry the song or audiobook you purchased didn't meet the standard of quality you have come to expect from the iTunes Music Store. We take the quality of our products very seriously and we will be investigating the issue you reported in depth.
    We have taken the liberty of issuing a refund for your purchase. The credit should be posted within 3-5 business days.
    Please do not repurchase this title in the next two weeks. This will give us time to resolve the issue with the title or remove it if we need to.
    We hope that you continue to enjoy purchasing music from the iTunes Music Store.
    Sincerely,
    The iTunes Music Store team"
    HP dc7100 workstation   Windows XP Pro  
    HP dc7100 workstation   Windows XP Pro  

  • Best way to backup Iphoto and Itunes?

    I just purchased a 2TB Timecapsule and after reading addtional reviews I am reconsidering my purchase. What is the best way to backup iphotos and itunes? The idea of backing up the data wirelessly and seamlessly with time machine was a what encouraged me to purchase Apples solution. However I am seeing alot of TC's are dying after their warranty expires which is a deal breaker as I have a newborn and do not want to lose pictures.
    My 2009 MBP memory is nearly full and my photos eat memory. I would like a solution that allows me to access previous photos etc without relying on the MBP HD in the event it is stolen, crashes etc.
    The same holds true for itunes which I rarely use now that I have Spotify, however I do not want to lose my itunes catelog in two years either, but it would be great to have them off my MBP HD, but readily accessible if necessary.
    The literature on purchasing cloud storage is pretty scarce (Icloud!?, Amazon?)
    Any insight is greatly appreciated, and I am sure I will have followup questions as I need to resolve this soon now that I have a 2 week window to return the TC.
    Thank you!

    Welcome to Apple Discussions!
    Presumably, the old iMac is pre-Firewire? If it is, it really would be very slow for backing up. You can use these methods to network the two machines on my FAQ:
    http://www.macmaps.com/network9X.html

  • Best app to convert dvd to itunes format

    what is the best app to convert dvd to itunes mp4 format

    SORRY! WHAT I MEANT TO ASK WAS "I WANT TO EXPORT  YOUTUBE & FACEBOOK VIDEOS TO ITUNES. WHAT IS THE BEST APP. TO USE TO CONVERT THESE VIDEOS INTO A FORMAT THAT IS ACCEPTABLE TO ITUNES. WHAT IS THE BEST FORMAT TO USE. THANK YOU

  • HT4623 since my laptop crashed and itunes had to be re-installed my iphone 5 will no longer sync?

    since my laptop crashed and itunes had to be re-installed my iphone 5 will no longer sync with itunes. can anyone suggest anything?

    Does iTunes not recognize the phone, or does it recognize it but not sync? If it is the former see: http://support.apple.com/kb/TS1538.
    If it is the latter you may have some settings wrong. Tell us what you have tried.

  • My ipod is locked to where it has to be plugged into itunes to fix it, but our computer crashed, so itunes is no longer available, and it won't work. What should i do?

    this is not my ipod. it is my friend's. her computer crashed and itunes was destroyed. how can i fix it?

    You need a computer with iTunes and an internet connection.  First redownload all apps on the new computer.  See:
    How to redownload purchased apps from the App Store
    Then connect the iPod to the computer and try to restore the iPod via iTunes.  You will be asked to enter the passcode.  If you have the passcode you may be able to make a backup.  If so then backuop it by right clicking on the iPod in iTunes and select backup.  Then restore from backup. If the passcode is unknown they you will have to place the iPod in recovery mode and then restore it .  You will have to restore to factory defaults since the computer does not have a backup.

  • Can I get help with podcasts?  When I try to open the podcasts, itunes crashes, says "itunes has detected a problem and must close", or the spanish equivalent since my xp is in spanish.  everything else works fine, it even downloads podcasts and syncs.

    Can I get help with podcasts?  When I try to open the podcasts tab, itunes crashes, says "itunes has detected a problem and must close", or the spanish equivalent since my xp is in spanish.  everything else works fine, it even downloads podcasts and syncs.

    The only other thing I can suggest is to use the Repair option for iTunes.
    Download the iTunes programme (do not uninstall your current iTunes) and then "install" the new copy. At some stage you should see an option to "install" or "Repair". Take the Repair option.
    Once you've done that, if you still have a problem, I don't know what else to suggest, except to search through the discussions to see if anyone else has had the problem and managed to fix it.

  • How to best import existing audio files into iTunes?

    Hello,
    In sum, my question is:  What is the difference between adding music to iTunes Library by the following methods:
    Placing the audio files in the 'Automatically Add to iTunes' Folder;
    Dragging the files from my hard drive to the Source Pane in iTunes; or
    Using the File > Add Folder to Library dialogue?
    Here are the particulars of my situation:
    I have over 3,000 music files, and I would like to know the best way to get them into iTunes. From a lynda.com training video about using iTunes, I learned that there is a folder called "Automatically Add to iTunes", which is monitored by iTunes for new files to import into the iTunes library. However, I would like to know if this is the *best* way to do this. For example, can I just *move* my 3,000 music files into this 'Automatically Add to iTunes' folder and then let iTunes do its thing? 
    Will iTunes *move* the files that it is able to manage OUT of this folder and into one of its managed folders, such that there would be no duplicate file left behind? Is it correct in saying that the files that are left in this folder that were not able to be handled by iTunes and must be handled differently before they can be imported into iTunes? Or is there just an all around different, and better, way to get these music files into iTunes?
    Thanks for your advice and opinions!
    ~Antonio

    Hello tt2,
    I have given this a lot of thought and attention over the last few days.  As well, I appreciate very much your input and offers of help.
    The major 'problem' that I have is that the files are most definitely not consistently named.  For example, they include the likes of the following:
    07 - Song Name - Song Artist.mp3
    01 - Song Artist_Song Name.wma
    Song Name [Song Artist].aac
    And these are only examples, based on my trying to get across how variant the names are.  The actual file names are far more wildly various than even these, seemingly consistent file names.
    So, this is what I was thinking of doing, per your suggestion:
    An alternative aproach would be to use something like MediaMonkey (has advanced filename/path to tag tools) or MusicBrainz Picard (attempts to match audio fingerprints) to update the tags before the files get introduced to iTunes.
    Then...
    1. Move the files into the 'Automatically Add to iTunes' folder, then let iTunes have a go at getting them in to iTunes.
    2. Using either Tuneup or MusicBrainz Picard (Any comment on which is better?) to cleanup the file names (again) properly; and
    3. Then using your script to force iTunes to update itself, based on any new id3 data.
    Does this sound like madness?  Or is it a good solution for this application?  I am very grateful for your, or any other, input.
    Take good care,
    ~Antonio

  • Best way to arrange music in iTunes for Shuffle & Nano

    I have a Shuffle and just ordered a Nano. With the Shuffle iTunes simply puts all songs on the iPod. I want to create playlists for my Nano and put all songs in a playlist. How can I arrange the songs where they don't all load when I connect the Shuffle? I guess my question is, for those of you with both what's the best way to arrange music on iTunes?

    You'll probably want to create separate playlists for your Shuffle and for your Nano and then set iTunes to sync only selected playlists to the Nano. Or set it to manual management and just drag to the Nano whatever content you want.
    Regards.

  • I have Windows 7 64 bit and iCloud keeps crashing my iTunes.

    I have Windows 7 64 bit and iCloud keeps crashing my iTunes. What do I do to fix this problem?

    Hi,
    You can download and install software and drivers for your printer from the link below.
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=1119...
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Instant crash after iTunes update 11.1.2

    instant crash after iTunes update 11.1.2 when opening itunes pages open then crashes, also error code before crash and still after -45054 also have multiple librarys which could be the gremlins

    I am having exactly the same problem with my iPod Touch after updating iTunes. I purchased a new album earlier and when I go to 'On this iPod' the entire album is greyed out and there are dotted circles next to each song. Has anyone got a solution to this?

  • Update crashed my itunes app?

    update crashed my itunes app?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Application download crashes my itunes

    Hi! I'm having a very stressful situation wiht an application, i'ts called "Love Art: National Gallery London", this is what happend.
    When i first chose to download this, it was for free, so i started to downlaod it, but it was of more than 200 megas, so i paused it, a deleted it, perfect... next time i opened my itunes there it was on downloads AGAIN! so, everytime i deleted it, it would reappear next time i opened my itunes. So i thiught that maybe if just let it donwload it all the problem would be solved, but now that application has a cost. I investigated where the file was, the download files are, and i erased that file, now when i open itunes, the applications still appears on the download section, but now, when i try to pause it crashes my itunes, I DON'T KNOW WHAT TO DO, TO GET RID OF THAT APPLICATION ONCE AND FOR ALL, HELP ME!

    here's something more, by just opening my itunes, before opening my account, if i go to the downloads window, it will say in the botton, that there is 1 download available, even though i have no other download pending, and if i click on the arrow, after connecting with my account, this application, love art, will reappear to be downloaded, and the file of this applications, will reappear from nowhere to the itunes/mobile applications/downloads file. SO... FROM WHERE IS THIS DONWLOAD BEING LAUNCHED, WHAT CAN I DO TO STOP IT??

  • IPodService module crash when iTunes 10 is in installation process

    OS: Win XP pro with service pack 3 32bit
    iPodService module crash when iTunes 10 is in installation process. System says that they can't run module. iTunes is run but work incorrect (for example I can't postpone my purchases from the phone to iTunes). I think that the problem of incompatibility of iPodService module with Servise Pack 3.

    I am having the same problem. I am running Windows XP SP3. I got the same message about not being able to start the iPodService. It offered me the chance to ignore the problem so I did. Big mistake. iTunes seemed to work ok until I tried to upgrade to OS 4.1 on my iPhone. Apparently the service was needed for that because the ugrade failed and my iPhone is completely hosed. I can't use it at all.
    I uninstalled iTunes 10 and tried to find iTunes 9.2.1 on the Apple site but can not find it anywhere. I can only find the Mac version. I found the Windows version of 9.1.1 iTunes. So I downloaded and installed it.
    When I started iTunes 9.1.1 it complained that the library file was created with a later version of iTunes (makes sense because I had version 10 installed). So I deleted all the itl files. This blew away my library of course which ***** but I figured I could recreate it.
    So when I hooked my iPhone up, I tried to do a restore on it so I could get my iPhone going again. No luck. I got a message saying that it rquires at least iTunes 9.2.1.
    So now I am COMPLETELY SCREWED. My iPhone is dead in the water. My iTunes library is gone. And I see no way forward.
    iTunes 9.1.1 won't work for restoring my dead iPhone
    iTunes 9.2.1 for windows cannot be found anywhere on the apple site as far as I an tell. (would love to be proven wrong on this!)
    iTunes 10 won't install on my machine.
    I looked at the system event messages in windows XP. In the application events I see:
    Faulting application ipodservice.exe, version 10.0.0.68, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0001b21a.
    and
    Product: iTunes -- Error 1920. Service 'iPod Service' (iPod Service) failed to start. Verify that you have sufficient privileges to start system services.
    In the System events I see:
    The iPod Service service failed to start due to the following error:
    The service did not respond to the start or control request in a timely fashion.
    In the security events I see no errors or warnings, just info messages. None seem to be related to the iPhone or iTunes.
    I disabled my Symantec Firewall and Antivirus. Did not seem to help the iTunes install. I'm gonna try again just to make sure

  • ITunes match crashes my iTunes (OS X 10.9.3 (13D65))

    iTunes match crashes my iTunes every time it starts.
    OS X 10.9.3 (13D65)
    It deauthorised my iPhone when I was abroad and deleted all my music from it duaring vocations!

    it crashes every time even if iTunes match is off.
    And my iPhone can't download my music still. What's happaning?!

Maybe you are looking for

  • Splitting Message in ESB

    Hi All , I am facing a problem with spliiting message in ESB via transformation.I have this process which starts by 1. Polls for details from a single table for all customers .The polling is a logical delete on a status column only. 2.This message is

  • Jsp page does not open with firefox! plz help..urgent!!

    hi, i have a wierd problem... i am hosting my website currant.hos.ufl.edu/mutail/rahul/testing2.jsp if i open it in IE, it works fine... but it doesnt work if i open it in mozilla. it just shows me the java code (maybe it takes the jsp code as html t

  • How to recover after a win 8.1 upgrade goes wrong.

    7 days ago i bought a Pavillion laptop and yesterday I upgraded to windows 8.1, after 5 hours  it finally said to restart, however now I cannot get past the login screen,  after entering my pin the screen goes blank with the status bar and pointer fl

  • Air will not get past the eula screen with HTC Sync

    Hey, Air is required to be installed to use HTC Sync (ver 3.0.5511).  It seems that Air is installed, but when trying to launch HTC Sync, I get the Air eula screen.  I say "I Agree", but then nothing happens.  I'm not super technical, but it looks li

  • Extra networks listed but don't exist

    If I go to the System Preferences/Network/Location Automatic/Show AirPort....I see By default, join "A specific network" as my only option. Then in the Network listing there are two extra networks listed but they are phantom and don't exist. In the u