Best practice for adding agents based on queue stats

I am looking for some guidance (sanity check really) on the best way for to add agent to a CSQ base on call statistics. Scenario: 20 agents logged in and ready. The first 15 agents take all the calls until the contacts waiting reaches 10, then and only then should the other 5 agents start taking calls.
I appreciate any help or sample scipts on this subject.

You cannot add agents to skills dynamically; however, you can queue the caller into more than one CSQ based on statistics. You would use the Get Reporting Statistics and an If step within the Queued branch of your first Select Resource step. If the condition is met (e.g. Contacts Waiting >= 10) then exectue a second Select Resource step within the queued branch of the first. The contact would then be waiting in both CSQs waiting for an agent.

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What is best practice for deploying agent(10204) on RAC 9i

Hello,
What would be best practice for deploying agent(10204) on RAC 9i? Should the agent be deployed on each node or should the agent be deployed on the cluster file system? What are the advantages/disavantages deploy on individual nodes vs. on cluster file system? Please advice. Thank you in advance.

Please use agent push application to deploy agent on all the nodes at one shot
Please refer the obe
http://www.oracle.com/technology/obe/obe10gemgc_10203/agentpush/agentpush.htm

Best Practice for module components based on API's

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null

You cannot add agents to skills dynamically; however, you can queue the caller into more than one CSQ based on statistics. You would use the Get Reporting Statistics and an If step within the Queued branch of your first Select Resource step. If the condition is met (e.g. Contacts Waiting >= 10) then exectue a second Select Resource step within the queued branch of the first. The contact would then be waiting in both CSQs waiting for an agent.

Best practices for updating agents

We're getting ready to do our first system-wide update of agents to fix a critical bug. Our summer vacation is just ending, and teachers and students will be coming back very soon and turning on our Windows 7 computers for the first time in many weeks, although they won't all be turned on the same day. When they are turned on they will be attempting to get various updates, in particular Windows updates, but also Flash Player and Adobe Reader. I need to update the agents as quickly as possible, but I'm concerned about the possibility of the agent update conflicting with another update, especially Windows updates. Isn't it possible that Windows Update could restart a computer while the agent update is happening (or the other way around), leaving the machine in an unstable or unusable state? What are the best practices for dealing with this? I considered the possibility of deploying the agent to a dynamic workstation group whose members all have a certain file or files that indicate that they have already received the latest Windows updates. However, I can't see how to create a dynamic group based on such criteria.
So far I have only updated a few devices at a time using "Deploy System Updates to Selected Devices in the Management Zone". When those updates are done I cancel that deployment because that's the only option I can find that does anything. If you can offer general advice for a better strategy of updating agents I'd appreciate that. Specifically, how would you push an agent update to several hundred computers that will be turned on sometime over the next two weeks?
Thanks very much.

Originally Posted by jcw_av
We're getting ready to do our first system-wide update of agents to fix a critical bug. Our summer vacation is just ending, and teachers and students will be coming back very soon and turning on our Windows 7 computers for the first time in many weeks, although they won't all be turned on the same day. When they are turned on they will be attempting to get various updates, in particular Windows updates, but also Flash Player and Adobe Reader. I need to update the agents as quickly as possible, but I'm concerned about the possibility of the agent update conflicting with another update, especially Windows updates. Isn't it possible that Windows Update could restart a computer while the agent update is happening (or the other way around), leaving the machine in an unstable or unusable state? What are the best practices for dealing with this? I considered the possibility of deploying the agent to a dynamic workstation group whose members all have a certain file or files that indicate that they have already received the latest Windows updates. However, I can't see how to create a dynamic group based on such criteria.
So far I have only updated a few devices at a time using "Deploy System Updates to Selected Devices in the Management Zone". When those updates are done I cancel that deployment because that's the only option I can find that does anything. If you can offer general advice for a better strategy of updating agents I'd appreciate that. Specifically, how would you push an agent update to several hundred computers that will be turned on sometime over the next two weeks?
Thanks very much.
To be honest, you have to work around your other deploys, etc. The ZCM agent isn't "aware" of other deploys going on. For example, ZPM doesn't care that you're doing Bundles at the same time (you'll get errors in the logs about the fact that only one MSI can run at a time, for example). ZPM usually recovers and picks up where it left off.
Bundles on the other hand, with System Update, are not so forgiving. Especially if you have the agents prior to 11.2.4 MU1 (cache corruption errors).
We usually:
a) Halt all software rollouts/patching as best we can
b) Our software deploys (bundles) are on event: user login Typically the system update is on Device Refresh, OR scheduled time, and are device associated.
IF possible, I'd suggest that you use WOL, system update and voila.
Or, if no WOL available, then tell your users to leave their pc turned on (doesn't have to be logged in), on X night, and setup your system updates for that night, with the auto-reboot enabled. That worked well
But otherwise the 3 components of ZCM (Bundles, ZPM, System Update) don't know/care about each other, AFAIK.
--Kevin

Best practice for adding text to Flex container?

Hi,
I'm having some troubles to lay a TextFlow class out properly
inside a Flex container. What's the best practice to achieving
this, for example adding a lot of text to a small Panel?
Is it possible to pass anything other than a static width and
height to DisplayObjectContainerController constructor, or is this
not the place to implement this? I guess what I am looking for is
the layout logic I'd normally pack into a custom Flex component and
implement inside measure() and so on.
My use case: a chat application which adds multiple TextFlow
elements to a Flex container such as Panel. Or use TextFlow as a
substitute for UITextField.
Some example code would help me greatly.
I'm using Flex 3.2.
Regards,
Stefan

Thanks Brian, the example helps. However problems quickly
arise if I modify it slightly to this (please compile it to see):
<?xml version="1.0" encoding="utf-8"?>
<mx:Application xmlns:mx="
http://www.adobe.com/2006/mxml"
layout="absolute" initialize="init()">
<mx:Script>
<![CDATA[
import flashx.textLayout.compose.StandardFlowComposer;
import
flashx.textLayout.container.DisplayObjectContainerController;
import flashx.textLayout.container.IContainerController;
import flashx.textLayout.elements.TextFlow;
import flashx.textLayout.conversion.TextFilter;
private var _container:Sprite;
private var _textFlow:TextFlow;
private function init():void
_container = new Sprite();
textArea.rawChildren.addChild(_container);
var markup:String = "<TextFlow xmlns='
http://ns.adobe.com/textLayout/2008'><p><span>Hello
World! Hello World! Hello World! Hello World! Hello World! Hello
World! Hello World! Hello World! Hello World! Hello World! Hello
World! Hello World! </span></p></TextFlow>";
_textFlow = TextFilter.importToFlow(markup,
TextFilter.TEXT_LAYOUT_FORMAT);
_textFlow.flowComposer.addController(new
DisplayObjectContainerController(_container, 200, 50));
_textFlow.flowComposer.updateAllContainers();
]]>
</mx:Script>
<mx:Canvas width="100" height="100" id="textArea" x="44"
y="46" backgroundColor="#F5EAEA"/>
</mx:Application>
What is the best way to make my textflow behave like a
'normal' UIComponent in Flex? Should I use UIComponent instead of
Sprite as a Container? Will that take care of resize behaviour?
I have never before needed to use rawChildren.addChild for
example, maybe you can explain why that's needed here?
I realise that the new Textframework works on an AS basis and
is not Flex or Flash specific, but this also poses some challenges
for those of us using the Flex framework primarily.
I think it would help to have some more basic examples such
as using the new text features in a 'traditional' context. Say for
example a TextArea that is just that, a TextArea but with the
addition of inline images. I personally feel that the provided
examples largely try to teach me to run before I can walk.
Many thanks,
Stefan

Best practice for adding and removing eventListeners?

Hi,
What is the best practice in regards to CPU usage and performance for dealing with eventListeners when adding and removing movieclips to the stage?
1. Add the eventListeners when the mc is instantiated and leave them be until exiting the app
or
2. Add and remove the eventListeners as the mc is added or removed from the stage (via an addedToStage and removedFromStage listener method)
I would appreciate any thoughts you could share with me. Thanks!
JP

Thanks neh and Applauz78.
As I understand it, the main concern with removing listeners is to conserve memory. However, I've tested memory use and this is not really an issue for my app, so I'm more concerned if there will be any effect on CPU (app response) if I'm constantly adding and removing a list of listeners every time a user loads an mc to the stage, as compared to just leaving them active and "ready to go" when needed.
Is there any way to measure CPU use for an AIR app on iOS?
(It may help to know my app is small - I'm talking well under 100 active listeners total for all movieclips combined.)

Best practices for adding CLICK listeners to complicated menus?

OK, I’m gonna wear out my welcome but here’s my last question of the day:
I’ve got a project that is essentially a large collection of menus, some buttons common across multiple screens, others unique. The following link is the work in progress, most of the complexity is in the “Star Action Items and Forms” area (btw: the audio in the launch presentation is just a placeholder track, I know we can't use it):
http://www.appliedcd.com/Be-A-star/Be-A-star.html
To deal with the large number buttons my timeline simply has the following for every menu frame:
stop();
initFrame();
The initFrame() function then has a list of frames and activates the buttons appearing on each screen, a very simplified example follows. In this example commonButtons span all 3 menus, semiCommonButtons span menu 2 and 3, button1A, button2A, etc… are unique per menu.:
function initFrame():void {
     var myFrame:String = this.currentLabel;
     commonButton1.addEventListener(MouseEvent.CLICK,onInternalLink);
     commonButton2.addEventListener(MouseEvent.CLICK,onInternalLink);
     commonButton3.addEventListener(MouseEvent.CLICK,onInternalLink);
     switch(myFrame) {
          case "menu1":
               button1A.addEventListener(MouseEvent.CLICK,onInternalLink);
               button1B.addEventListener(MouseEvent.CLICK,onInternalLink);
               button1C.addEventListener(MouseEvent.CLICK,onInternalLink);
          break;
          case "menu2":
               semiCommonButton1.addEventListener(MouseEvent.CLICK,onInternalLink);
               semiCommonButton2.addEventListener(MouseEvent.CLICK,onInternalLink);
               semiCommonButton3.addEventListener(MouseEvent.CLICK,onInternalLink);
               button2A.addEventListener(MouseEvent.CLICK,onInternalLink);
               button2B.addEventListener(MouseEvent.CLICK,onInternalLink);
               button2C.addEventListener(MouseEvent.CLICK,onInternalLink);
          break;
          case "menu3":
               button3A.addEventListener(MouseEvent.CLICK,onInternalLink);
               button3B.addEventListener(MouseEvent.CLICK,onInternalLink);
               button3C.addEventListener(MouseEvent.CLICK,onInternalLink);
          break;
The way the project was designed, I “thought” menu3 would only be accessible through menu2, thus guaranteeing that the semiCommonButtons would get initialized, but I forgot the functionality of my back button could jump the user directly from menu1 to menu3. The solution is simple, initialize every button on every navigation target, however, is this really the best way to initialize a bunch of buttons? Another possible approach would be to have an array of button instance names and a function that said: if instance XYZ exists, add listener, then simply loop through the array on every nav target. Anyone with more experience have advice on best practices in this situation?

Hmmmm just run a test on this whereby I added the above snippet to my master page. I then publish a major version. I can see that every (Welcome) custom page layout has this data widget working, providing I add the div to the page..
I wonder if the reason I can't add the snippet directly to an individual custom layout page is a bug or am I doing something incorrectly?
Daniel

Best practices for setting environment based static variables?

I have a set of static string variables that hold the url location of modules in a project. These locations change depending on whether I'm building for development, staging or production.
What's the best way to set static variables in this way?

I don't know if this is best practice, but here's the solution I've come up with.
The root domain is accessible within the swf via a node on a loaded xml file. So I created a simple method that sets a url variable based on that domain node.
The domain-based url variable is then used within the static string variables that define the location of the modules.
Simplified like so:
var domain:String = xml.node.value;
static var bucketLocation:String = getLocation()
static var moduleLocation:String = bucketLocation + "modulename.swf";
function getLocation():String
     var loc:String
     switch (domain) {
          case stagingUrl:
              loc = "pathToAmazonStagingBucket";
               break;
          case productionUrl:
               loc = "pathToAmazonProductionBucket";
               break;

Best practices for adding components in a composite custom component

Hello,
I am developing a custom, composite JSF component need to dynamically add child components in my renderer class. I've noticed that people add components to a custom component in many different ways. I'd like to follow JSF best practices when developing this component - of the following approaches, which would you recommend? Or is there yet another approach I should be using?
1) in the encodeBegin method of my renderer class, create a new component, add it to the component tree, and let the page life cycle take care of the rendering:
HtmlDataList dimensionStateGroupDataList = (HtmlDataList) app.createComponent( HtmlDataList.COMPONENT_TYPE );
//set properties on dimensionStateGroupDataList
component.getChildren().add(dimensionStateGroupDataList);
2) in either the encodeBegin or encodeEnd method, create a component and encode it:
HtmlDataList dimensionStateGroupDataList = (HtmlDataList) app.createComponent( HtmlDataList.COMPONENT_TYPE );
//set properties on dimensionStateGroupDataList
dimensionStateGroupDataList.encodeBegin();
dimensionStateGroupDataList.encodeEnd();
Both of these methods are functional, and I prefer the first (why encode children if you don't have to?), but I am interested in other people's take on how this should be done.
Thanks for your help.
-Christopher

My bad, sorry, wasnt concentrating, Im afraid I have no experience with portlets, but I would have thought that you can mimic the outputLinkEx in you renderer by encoding your own links?
If you were to bind a backing bean variable to an outputLinkEx what would it be? Not understanding portlets, or knowing what an outputLinkEx is may be hindering me, but you should be able to create an instance of it in code like (this example uses HtmlOutputLink, you would need to know which component to use):
HtmlOutputLink hol = new HtmlOutputLink();
hol.set....Then set any attributes on it, and explicitly call its encodeStart, encodeEnd functions. Is that way off the mark.

What is best practice for adding copyright page, etc?

Hi Folks,
I'm using iBooks Author for the first time. When I added a copyright page using Insert > Pages > Section > Copyright, I get a loose page that I was able to drag in front of the table of contents. However, the copyright page now has no formatting. That is, it spans a full two-page spread without the page break in the middle, like the rest of the book. How can I get the the same format for pages before the TOC?
Thanks,
Rob

iBooks Author will definitely need a code view feature to users can hack the XML manually and fix these things.
While I don't see that happening , (a) you can show package contents and go nuts now, if you like and (b). feel free to use iBA's menu to feedback [ http://www.apple.com/feedback/ibooks-author.html ] for any features, changes, etc. you may have in mind for the future and (c) remember, the best defense is a good offense...best way to stay out of jams w/IBA is to not get into them in the first place...practice with different templates to see which may support specific needs.
For use of the appllcation, if you haven't seen it already, try:
Publishing With iBooks Author
http://shop.oreilly.com/product/0636920025597.do

Best practice for adding application to $env:Path in PowerShell?

I'm trying to figure out the best way to add a program to PS's path. When I look at $env:Path, I see tons of different entries pointing to various programs on the system that seem to have been added by their installers. This would suggest that I could just
add another entry pointing to the .exe I want to have available in the path, but if I do this every time I want to have an application available at the shell my path is going to get hideously cluttered.
In bash, I would normally make a bin directory within my home directory, add it to the path at startup in my .bashrc, and then make symlinks in that directory for anything I wanted available. This keeps the path clean and easy to manage. Is there a way to
do something like this in PS, or is the standard solution just to add a new entry to the path for every application you want until it's like a million miles long and unreadable? Putting symlinks or shortcuts in directories already in the path hasn't worked
so far.

I'm trying to figure out the best way to add a program to PS's path. When I look at $env:Path, I see tons of different entries pointing to various programs on the system that seem to have been added by their installers. This would suggest that I could just
add another entry pointing to the .exe I want to have available in the path, but if I do this every time I want to have an application available at the shell my path is going to get hideously cluttered.
In bash, I would normally make a bin directory within my home directory, add it to the path at startup in my .bashrc, and then make symlinks in that directory for anything I wanted available. This keeps the path clean and easy to manage. Is there a way to
do something like this in PS, or is the standard solution just to add a new entry to the path for every application you want until it's like a million miles long and unreadable? Putting symlinks or shortcuts in directories already in the path hasn't worked
so far.
You can't put symlinks in a folder to a folder but you must put a link or shortcut to the executable. Links to folders are not scanned. Only the root folder in the path is scanned. No programs wil lever be found through the path if it is in the
current folder in a PowerShell session.
You can quickly alter the patch for the current session like this:
$env:path+='c:\myprogramfolder'
When you exit PowerShell it will not reamian. It will only change the PowerShell process path for that PowerShell session.
¯\_(ツ)_/¯

Best practices for complex recipe-based system?

Hi Folks,
I'm at about the intermediate level (working on my CLD), and tasked with re-vamping a tighly-developed control system(which I'm intimately familiar with) into more of a configurable 'recipe'-based system. Basically the current front-end control software does a lot of the work for the end user - it pre-defines flows, assumes certain electrical/plumbing configurations, etc. This is fine for the 'production floor', however the R&D guys would like something a bit more configurable.
This system comprises of several flow controllers, mostly controlled/monitored via analog I/O (compact FieldPoint). There's some static analog input channels devoted to temp, humidity, etc. There exists the possibility of 1-2 external RS232 metering devices as well.
Anyway I'm trying to work out the foundation for the UI. In terms of architecture think a que-ed state machine is my best bet due to the number of parallel processes occuring at once (analog acq, multiple serial comm, TDMS, UI, etc). Basically I'd like the user to be able to add/remove/modify 'steps'. For instance, "Set Flow: controller IDx, 20cfm", or "Time Delay, Static: 10:00", "Time Delay, Psuedo-Static, based on X".
I've worked out a configuration UI (utilizing the in-build NI configuration storage VIs) to associate the analog channels to external devices (ie Aout1="Controller1 SP", Ain1="Controller1 FB"). Later I'll populate a ring control, for instance, for the 'add SetFlow step', to list all of the analog OUTs for selection.
So I guess what I'm looking for is advice on passing all this info around without having to re-hash it all the time to present to the user. Keeping in enum/ring allows for easy user viewing, changing, and block diagram readbility (vs string constants, which are error prone) - is this something that the 'flatten to string' would be helpful for (something I have no experiance using).
What tips can you provide for moderate-complexity HMI control systems developed strictly in LV? We currently don't have DSC, and I'm a bit closed-minded about using it for this (but perhaps you can convince me otherwise?).
Thanks for your time,
Jamie
Message Edited by 8bitbanger on 04-21-2010 08:10 AM
v2009 devel. w/RT

Cool, thanks for the screenshot!
This request for more customization was anticipated, so I began working things in last year with other minor revs. The first was this 'hardware configuration' utility. Right now I'm only using the MFC Config page for channel scalling/name info. (the production version still relies on 'static' channel associations to control devices). The enum 'card/slot' selector does exactly as you mentioned - it controls a tab value, which loads other pages (with similar info).
The second 'generator' page is used to populate a list of generators available for the user to select, and works quite well - users can add somewhat custom generators to the list w/out having to specify "custom" every time (and I don't have to rebuild to add such a simple thing).
You can see the 'Flow Control' and 'Monitor' channel that have not yet been implimented. :-)
Lastly the mockup is where I want to end up. I *wish* that labview was able to incorperate enum/ring drop-downs within a table cell (without the hacks that I've seen suggested).
I intended to setup a similar format for the 'steps' - an Action (or noun as you say), Target (ie file path, device name, etc), Value (setpoint, other pertinent data), etc. Do you pass this info around as a cluster in your VI then simply parse out to the UI in the steps listing? My hurdle is how to ellegantly relate, say, a CSV file back to the enums without a lot of hard-coded (constant) strings.
Cheers,
Jamie
::edit:: *Finally* found the button to insert images... ::edit::
Message Edited by 8bitbanger on 04-21-2010 10:30 AM
v2009 devel. w/RT
Attachments:
config_UI.JPG ‏52 KB
generators.JPG ‏39 KB
mock-up.JPG ‏33 KB

What is Best Practice for Adding Thousands of Tasks to CloudJob?

I am looking for some guidance on adding lots of tasks to a CloudJob.
I have thousands of tasks to add to a job, and several parent tasks running across multiple TVMs are participating in adding the new tasks to the job. However, I can reproduce my problem with a single task that tries to add new tasks to the job with
a max degree of parallelism of 15.
In each thread, I call IBatchClient.OpenWorkItemManager, then IWorkItemManager.GetJobAsync, then ICloudJob.AddTaskAsync, followed by ICloudJob.CommitAsync in order to add a new task. I will occasionally get a "Server encountered an internal error. Please
try again after some time." exception. After I delay, and then retry the entire series of operations again (from OpenWorkItemManager all the way to ICloudJob.CommitAsync), I receive the "A task instance can only be added to a single job." exception.
Since I am receiving these exceptions frequently, I am hoping that there is a better way to add a lot of tasks to the job. I see a way to add multiple tasks to a work item, but I don't know what the tasks will be ahead of time. I have to wait until I am
well into processing the job before I know what new tasks need to be added to the job.

Am I correct in assuming you're doing something like this?
Parallel.For(0, 100, new ParallelOptions() { MaxDegreeOfParallelism = 15}, async (idx) =>
IWorkItemManager manager = batchClient.OpenWorkItemManager();
ICloudJob job = await manager.GetJobAsync("wiName", "jobName");
await job.AddTaskAsync(new CloudTask("foo", "cmdline"));
You are doing some extra exception handling and stuff too as well I assume.
There are a few improvements you can/should make that ought to make your life easier.
First, the GetJobAsync() call actually does a round trip to the server -- you can avoid doing this for every task you add and reduce your round trips by half:
IWorkItemManager manager = batchClient.OpenWorkItemManager();
ICloudJob job = manager.GetJob("wiName", "jobName");
//Foo("Test", "Abc", "test");
Parallel.For(0, 100, new ParallelOptions() { MaxDegreeOfParallelism = 15}, async (idx) =>
await job.AddTaskAsync(new CloudTask("foo", "cmdline"));
Even more than that, we provide a helper method which has this functionality and performs bulk adds behind the scenes, which will reduce your round trips by about a factor of 50-100.
IWorkItemManager manager = batchClient.OpenWorkItemManager();
List<ICloudTask> tasksToAdd = new List<ICloudTask>(); //Popualte this with your tasks
await manager.AddTaskAsync("wiName", "jobName", tasksToAdd, new BatchClientParallelOptions() { MaxDegreeOfParallelism = 15 });
Additionally, we have a way where you can configure a "retry policy" without having to manually do it yourself on every call. It's pretty handy, you can set it on the BatchClient itself, or on an individual call, below you can see I set it
on both (just to show you - in a real application usually you would just set it on the batchClient and be done with it -- it would then apply to all operations done by the batch client):
IBatchClient batchClient = BatchClient.Connect("", new BatchCredentials());
IRetryPolicy retryPolicy = new LinearRetry(TimeSpan.FromSeconds(5), 6);
batchClient.CustomBehaviors.Add(new SetRetryPolicy(retryPolicy));
IWorkItemManager manager = batchClient.OpenWorkItemManager();
List<ICloudTask> tasksToAdd = new List<ICloudTask>(); //Popualte this with your tasks
await manager.AddTaskAsync(
"wiName",
"jobName",
tasksToAdd,
new BatchClientParallelOptions() { MaxDegreeOfParallelism = 15 },
additionalBehaviors: new List<BatchClientBehavior>() { new SetRetryPolicy(retryPolicy) });
Also a clarification -- you cannot ever add tasks to a work item. The method for add tasks happens to live on the "WorkItemManager" which a bit confusingly also manages job related stuff as well (since job is a child of work item).
Whenever you are adding tasks, you are always adding tasks to a job, so the "workItemManager" methods related to adding tasks all take job name as a parameter.
Another issue you may be hitting has to do with .NETs service point manager... see:
https://msdn.microsoft.com/en-us/library/system.net.servicepointmanager.defaultconnectionlimit%28v=vs.110%29.aspx
You may want to set this property to be something larger than the default of 2.
Now, it's possible after making the changes I suggested you still experience some issues -- give these changes a try and if you're still having issues come back and let us know what they are and we can help you improve the submission code further.
You can also see the sample code for TextSearch which demonstates this in the JobManager task.
https://code.msdn.microsoft.com/windowsazure/Azure-Batch-Sample-Text-87d08017/sourcecode?fileId=129811&pathId=1120079659
Hope that helps,
-Matt

Best practice for adding non networked hardware

Dear all
I'm looking for some advice how to manage hardware which is not connected to the network e.g.
- standalone printers
- beamers
- docking stations
I know that I can do an import using a CSV file (mandatory fields IP and DNS name), however I think there must be another way....
Thank you & best regards
Werner

whenz,
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posting. That concerns us, and has triggered this automated reply.
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If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
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Best practice for adding images to a RH8 HTML project?

I'm working on a Word to RH8 HTML conversion. The images in Word are SNAG images but the resolution is poor and some of the images may need to be recreated from scratch again. Going forward I imagine I should work on getting them right in Snagit9. Any suggestions?

For example, installation help topics dealing with install/uninstall screenshots for an application's client and server:
client_dir_sum.gif
client_dot_net.gif
client_uninst_wlcm.gif
server_wlcm.gif
server_cfg_tomcat.gif
server_success.gif
server_uninst_wlcm.gif
...or, screenshots dealing with an Accounts window:
acct_groups.gif
acct_lookup.gif
acct_lookup_btn.gif
acct_templates.gif
In other words, use cfg for configuration, dir for directory, btn for button, etc., and use either a function or application window as your lead, allowing you to see all related graphics in sequential order. If you've ever done any manual book indexing, think of this as Index entries/subentries, only the "entry" in file naming is your leading prefix (client_, acct_, etc.), and your subentries are the rest of each file name. Such as:
Accounts
configuring groups
using lookup feature
lookup button
templates
Use the same naming conventions for your topic file names as well; using this method eliminates the need for virtual folders. Many users on this forum use the folder structure, but editing/renaming/adding/deleting folders seems to very often create all sorts of grief. I find this naming structure to be less stressful.
Good luck,
Leon

Best practice for adding agents based on queue stats

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