Best Practice - Order Types for Consumers

Question

I was curious what the best practice is for entering orders within the CRM Interaction Center.   Do you have a separate order type within the CRM system and pass it to the SAP system for "Consumer" orders and then have a different order type that is defined in the ECC system for distributor/wholesale orders?
We are trying to determine if it is best practice to have a separate order type for consumer orders or not.
Any help on this topic would be greatly appreciated.
Thanks,
Darcie

Answer 1

Hello Darcie,
I received the following guidance from one of our CRM consulting practice managers at SAP:
"My recommendation to customers is that they separate out the number ranges and order types.  Especially if they are being created via different sales channels.  The reason is two-fold:
1. Gives greater visibility to what is created in one channel vs another channel (easy to report by order/document type and visually, someone would see an order that starts with 7 and know that itu2019s for consumers whereas one that starts with a 4 would be for wholesale accounts).
2. Even if the order/document types behave the exact same way today, they may want the flexibility to be able to change how a consumer order behaves without affecting the wholesale orders.  They could always add the new order type later, of course, but itu2019s easier to set that structure in place now."
Regards,
John