Best regards fios !

It's very sad that after 8 years of loyalty fios will not honor my contract for another 2 years. Optimum is more then happy to take 11,000 dollars with of business the next 8 years or so .. Really fios you can't cut a loyal customer a break ! But will bend over backwards for new business ! Shame on you !

These are session time out messages. Theres a loss of connectivity causing it to time out. Many things could be causing this. To address them all please do the following
1) Reseat the coaxial cable to Set Top Box (STB)  from both ends (back of the box and the connection at the wall)
2) Reseat the coaxial cable to router from both ends (back of the router and the connection at the wall)
3) Unplug power cord to both router and STB.
If your issue persists perform a factory reset on the router by holding in the reset button on the back of router (while the router is on) for 15 seconds and let go
If you are still having problem, please send me a private message so we can assist further.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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