Best way to go for Cisco UC with Lync 2010 Integration
I have requirements to integrate Cisco UC 9.1 (single cluster) with Lync 2010. The decision is to use Lync for IM/presence and use Cisco phone for VOICE features.
Now I have two options which are Microsoft RCC and CUCI-Lync in my mind.My questions are:
Are CUCI-Lync and MS. RCC conflicting features? If not, can we enable both of these features and what could be the strong points to do this way?
Cisco Application dial rule and directory lookup features will allow Lync client to see the calling name displayed when making calls to the other Lync users. However, the inter site calls are sent through PSTN which does not accept the calling name IE in ISDN so the called party will NOT see the calling name displayed on the Cisco IP phone. In this scenario, would the Lync client still be able to see the name displayed on this call?
Can we have presence status updated to Lync clients when Cisco handset if offhook/ busy?
Appreciate for any feedbacks on the above. Thanks
Hi
Firstly, Lync + Cisco often isn't the best solution - yes, Lync is good, and yes, Cisco voice is good. That doesn't mean that by having two systems you are getting the best solution.
CUCI-Lync works when implemented properly but it's not perfect.
Anyway.... I'm sure you'll properly pilot the solution!
1. Yes, they conflict. CUCI-Lync performs more advanced call control than RCC and there's no real reason to implement RCC with it. The only case I can think of for that is maybe for Macs, as there is no CUCI-Lync for MAC. As I recall there's nothing to stop both being configured....
2. As long as each endpoint has it's own DDI presented when dialing over the PSTN, the reverse lookup rules should still allow a correct lookup against AD (so if each AD account has both the 'internal' extension number and the DDI in attributes that CUCI-Lync uses for reverse lookup then it should display the name).
3. Yes - you need to carry out the steps in the documentation that describe setting up 'custom presence states' for this to work though. People miss that a lot...
Regards
Aaron
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