Best way to replace defective 24" iMac? Apple Store or Phone Call?

My new 24" iMac has a bunch of stuck pixels that cleared for a day, then came back this morning. Had it to the Apple Store and the guy was really nice and marked out all the bad pixels and said it definitely could be replaced and/or fixed for me.
If Apple Store does it they will fix the screen and get it back to me in a week or so.
But it sounds like some people have had Apple send them replacement iMacs - is this correct? That would be wonderful to not have to lose my only system for the week. My business relies on me using my computer so... yeah.
Advice on this is appreciated, after all these years and all these Macs this is the very first time I've had a bad unit...

Hello,
That is actually not unusual for Apple on the phone.
I've had them give me trouble on anything that they considered cosmetic on the phone. And, eventually consenting to let me take it to the local service center for them to inspect and rule on.
They defer to the visual inspection of the local service center since they can actually see it.
So, if the local service center felt it was worth replacing, then I would just go back to him and work with them. That will likely increase your odds significantly.
I've had Apple send me to the local service center for:
1) A keyboard that cracked on it's own. Came out one morning and it was cracked. Apple said on the phone that it was impossible for the keyboard to break without me dropping it or breaking it myself. I explained that I keep things tied so they cannot fall off the desk. They sent me to the local service center to get a visual ruling on it. He said that if the local service center said it was not broken by physical impact, then they would replace it. I asked how someone could visually tell such a thing, and he said he had no idea. I took it to the local service center, and had a new one ordered within the hour.
2) A machine arrived with a physical chip in it's case (the bezel on the iMac). They said they couldn't tell me for sure. But, sent me to the local service center for inspection. The local guy looked at it, and my packing slip showing I just received it, and ordered me a new bezel.
3) A burned-in LCD Screen. Looked like I had carved my screen into it with a razor-blade. They sent me to the local center for a ruling. The guy looked at it, and confirmed it was definitely 100% burned-in / permanently damaged. He ordered a new screen and came to my house to replace it. Actually, he even came to my house to inspect it (since I had AppleCare).
So, deal with the local guy. If he believes it to qualify for replacement, then Apple will do it. Let him order the part.
I hope this helps.
Let us know if you have other questions.
P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.

Similar Messages

I want to get the iphone 5s the day it comes out. Do you think the best way is to go to the apple store or wait at Verizon. I know when the iphone 5 came out here that they sold out at Verizon. The closest apple store is an hour away.

I want to get the new iPhone 5s right when it comes out. I was just wondering what you guys thought. Should I go to the apple store (closet one is an hour away and always busy) or should I go to my local Verizon store. I know when the 5 came out last year they ran out of the iPhone 5. What do you think my best bet will be??

There's really no way anyone can even guess, since we have no idea what sort of stock will be available and how Apple will distribute it. It's not impossible that your local Verizon store will not have any units at all on the first day, or they could have a quantify. We just can't know. If your Verizon store can't give you some idea, you'll just have to make your best guess. Note that people are already lining up at Apple Stores in at least a couple of cities according to reports, and started doing so earlier this week.
http://news.cnet.com/8301-17938_105-57601882-1/lines-forming-at-apple-stores-in- advance-of-iphone-launch/
Regards.

Hi, what's the best way to replace IMAC 27'' glass when broken (latest Imac generation from end 2012) ? Thanks,

Hi, what's the best way to replace IMAC 27'' glass when broken (latest Imac generation from end 2012) ? Thanks,

Not sure about the 2012 models but the 2010 ones can be removed in seconds, using a suction cup on the top corner. I use my tomtom to lift it away. It is attached by magnets.
Hope this helps.

Best way to keep files on iMac and Powerbook in Sync

Best way to keep files on IMac and Macbook Pro in Sync

Hi ...
Using the Migration Assistant would be tedious and time consuming.
You can setup an iCloud account and sync your Macs since you have Lion installed on both. If you have iCloud enabled, if for example you add a bookmark in Safari, that bookmark will sync via your Wi-Fi network to the other Mac automatically.
Read here > Apple - iCloud - Learn how to set up iCloud on all your devices

What's the best way to replace front glass on an iPhone 4?

My grandson has a 4 and has cracked the front glass. Trying to find the best cost effective way to replace the glass.

i don\'t want an alias!! wrote:
What's the best way to replace front glass on an iPhone 4?
Take it to an Apple Store for out of warranty exchange fro $149.
This way you get a refurb iPhone including new battery.
See this -> http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5s, iPhone 5c,
iPhone 5
$269
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149

What's the best way to replace a 60 W Mag Safe Power Adapter?

What's the best way to replace a 60 W Mag Safe Power Adapter for a Macbook Pro?

Buy one from Apple!!

Best way to replace move in iDVD project?

Hello,
I have an iDVD project started and realized I wanted to change a couple details in the iMovie I imported to the project. I can go back and correct the iMovie, but what's the best way to replace the current movie in the iDVD project with the revised iMovie? I'd rather not have to start a new iDVD project and add the pictures to the drop zones etc. Thank you, Rick H.

I forgot that if I hit 'return' the forum cuts what I write. Once I've got a movie in an iDVD project, what's the best way to replace that movie with a revised version (if I realize I need to make a couple changes in iMovie? Do you just go to the map and manually delete everything except the main title? Thanks, Rick.

Best way to transfer data between iMac early 2006 and iMac late 2012

What is the best way to transfer data between iMac early 2006 and iMac late 2012?

HI, is this for Migrating all data ove, or just File Sharing?
What OSX version is in he older one?
Do you have any backup external drive for the older one?

What is the best way to lock down an iMac?

What is the best way to lock down an iMac to a desk?

Run a cable through the hole in the stand and lock it to the desk. There are lots of security products out there to do this, here is a good sample to look for:
imac security lock cable

What is the best way to replace the Inline Views for better performance ?

Hi,
I am using Oracle 9i ,
What is the best way to replace the Inline Views for better performance. I see there are lot of performance lacking with Inline views in my queries.
Please suggest.
Raj

WITH plus /*+ MATERIALIZE */ hint can do good to you.
see below the test case.
SQL> create table hx_my_tbl as select level id, 'karthick' name from dual connect by level <= 5
2 /
Table created.
SQL> insert into hx_my_tbl select level id, 'vimal' name from dual connect by level <= 5
2 /
5 rows created.
SQL> create index hx_my_tbl_idx on hx_my_tbl(id)
2 /
Index created.
SQL> commit;
Commit complete.
SQL> exec dbms_stats.gather_table_stats(user,'hx_my_tbl',cascade=>true)
PL/SQL procedure successfully completed.
Now this a normal inline view
SQL> select a.id, b.id, a.name, b.name
2 from (select id, name from hx_my_tbl where id = 1) a,
3 (select id, name from hx_my_tbl where id = 1) b
4 where a.id = b.id
5 and a.name <> b.name
6 /
Execution Plan
0 SELECT STATEMENT Optimizer=ALL_ROWS (Cost=7 Card=2 Bytes=48)
1 0 HASH JOIN (Cost=7 Card=2 Bytes=48)
2 1 TABLE ACCESS (BY INDEX ROWID) OF 'HX_MY_TBL' (TABLE) (Cost=3 Card=2 Bytes=24)
3 2 INDEX (RANGE SCAN) OF 'HX_MY_TBL_IDX' (INDEX) (Cost=1 Card=2)
4 1 TABLE ACCESS (BY INDEX ROWID) OF 'HX_MY_TBL' (TABLE) (Cost=3 Card=2 Bytes=24)
5 4 INDEX (RANGE SCAN) OF 'HX_MY_TBL_IDX' (INDEX) (Cost=1 Card=2)
Now i use the with with the materialize hint
SQL> with my_view as (select /*+ MATERIALIZE */ id, name from hx_my_tbl where id = 1)
2 select a.id, b.id, a.name, b.name
3 from my_view a,
4 my_view b
5 where a.id = b.id
6 and a.name <> b.name
7 /
Execution Plan
0 SELECT STATEMENT Optimizer=ALL_ROWS (Cost=8 Card=1 Bytes=46)
1 0 TEMP TABLE TRANSFORMATION
2 1 LOAD AS SELECT
3 2 TABLE ACCESS (BY INDEX ROWID) OF 'HX_MY_TBL' (TABLE) (Cost=3 Card=2 Bytes=24)
4 3 INDEX (RANGE SCAN) OF 'HX_MY_TBL_IDX' (INDEX) (Cost=1 Card=2)
5 1 HASH JOIN (Cost=5 Card=1 Bytes=46)
6 5 VIEW (Cost=2 Card=2 Bytes=46)
7 6 TABLE ACCESS (FULL) OF 'SYS_TEMP_0FD9D6967_3C610F9' (TABLE (TEMP)) (Cost=2 Card=2 Bytes=24)
8 5 VIEW (Cost=2 Card=2 Bytes=46)
9 8 TABLE ACCESS (FULL) OF 'SYS_TEMP_0FD9D6967_3C610F9' (TABLE (TEMP)) (Cost=2 Card=2 Bytes=24)
here you can see the table is accessed only once then only the result set generated by the WITH is accessed.
Thanks,
Karthick.

The best way to replace the internal hard drive

Hi,
I have a MacBook with a 160gb hard drive which has been partitioned into two partitions one for OSX (130gb) and the other for Windows 7(30gb) and as you can imagine 30gigs for windows is almost nothing, the OS itself is taking a big percentage of its capacity, so I would like to expand both partitions by having a bigger hard drive installed but I was wondering what would bethe best way to do this so I don’t have to reinstall OSX and Windows 7, I have heard about Super Duper for OSX I don’t know if a similar software exists for Windows, well I don't even know if this is the way to go. So my question would is...
What would be the best way to replace an internal hard drive and have everything moved including the Operating Systems (OSX Lion and Windows7)?
Can someone be so kind and tell me the procedure I should follow to accomplish this task? I’m not expecting a step by step tutorial but if you could list the tools needed and a brief procedure it would be greatly appreciated.
Oh, I’m using Boot Camp for the Windows 7 installation.
Thanks a lot.

For a hard drive try Newegg.com http://www.newegg.com/Store/SubCategory.aspx?SubCategory=380&name=Laptop-Hard-Dr ives&Order=PRICE
Or OWC http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/
Here's instructions on replacingthe hard drive http://creativemac.digitalmedianet.com/articles/viewarticle.jsp?id=45088
To transfer your current hard drive I like the free application Carbon Copy Cloner. It makes a bootable copy of everything on your hard drive http://www.bombich.com/index.html You'll need a cheap SATA external hard drive case. Put the new drive in the case then partition and format the new drive and clone your old drive to the new one. Check that it's set up right by booting up from the external drive. Then replace your old hard drive with the new one.
Here's a cheap SATA external hard drive case on eBay http://cgi.ebay.com/USB-2-5-SATA-HDD-HARD-DRIVE-EXTERNAL-ENCLOSURE-CASE-BOX-/120 636286623?pt=PCC_Drives_Storage_Internal&hash=item1c167ba69f
For copying the Windows partition I like WinClone http://download.cnet.com/Winclone/3000-2242_4-172338.html
After you've installed your Mac OS with Carbon Copy Cloner (or SuperDuper) on the new drive create a new Windows partition with Boot Camp and copy your WinClone copy to it with Winclone.

Best way to Replace OLD Time Capsule with a new one

What is the best way to replace an old Time capsule with a new Time Capsule in an existing wireless network?

IMHO..
Start over..
Put the new TC in place and configure .. completely differently to the old one. That means you have to go around and reset everything to connect if you use wireless.. and you should forget all the old configuration beforehand.
You can of course try and slip it in using identical names and identical settings.. but the computers are not fooled.. the BSSID is different. And other issues tend to arise.
Use naming that is short, no spaces and pure alphanumeric.
See Pondini post C9 here.
http://pondini.org/TM/Troubleshooting.html
It may take more time to start with.. depending on how many devices you have.. but in the end, you can get much less problems out the other side.. which are extraordinarily hard to diagnose and fix..
But that is IMHO.. others are welcome to dispute that and may find a full swap using old settings copied to a file and copied back to the new TC work fine.
There are any number of posts around about doing just that.
I will post one if I see it..
I do confess to being a bit of a purist when it comes to this stuff.. but then I used to do computer support and trying to fix the messes people got themselves into .. inevitably they tried to cut corners.. instead of doing the setup from scratch.

Tell me what is ******* going on!!!????! The time and date issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Every times I went to Apple store, the phone automatically works good time, but when I came back, my phone is working very slow with wrong time!

The time and date issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Every times I went to Apple store, the phone automatically works good time, but when I came back, my phone is working very slow with wrong time!
I want to get a new iPhone to replace this defective phone. I am gonna be crazzzzzzzyyyyyyyy with anger,!!!,!,,,! I takes2 hours to go to Regent street apple stores for three times!!!!!. It is a lot of transport fees !
PLz tell me why! How to deal with it !

Unless it's confirmed officially that your phone is defective, then you can ask for a replacement. Or you have to live with you. However you can trade it for a new one if you don't care the price drop.

The iOS 6.01 killed the Apple SD reader on my IPad 3 (purchased new in May). What gives Apple? Support phone call useless.

The iOS 6.01 killed the Apple SD reader on my IPad 3 (purchased new in May). What gives Apple? Support phone call useless. iOS installed today November 3 and dialog box came up say device no longer supported.
It's an Apple SD card reader (purchased the same week in Syracuse,NY) and it worked fine yesterday after part one of a Day of the Dead shoot in central Mexico.
As a professional journalist I traveled with the iPad and a Nikon D80 and lenses and flash. My MacBook would be addded weight so this application (the iPad) fits the bill.
I was in Paris for a month in October and shot thousands of photos. Often did not have wireless and used the iPad as a photo safe to store the photos.
Back in the Paris apartment the Photostream worked great.
So what gives Apple...I upgrade my Ipad 1 for an Ipad 3 and now it's useless in this application and the new iOS. Was there any warning or information that this would happen? Or did you test the iOs on the iPad 4? Afterall the iPad 3 is, what 5 months old?
But, and a big BUT Apple, I can buy an iPad 4 and use the thunderbolt SD card reader. Is this how you become a world class company???
Our next Apple purchase is not going to be that...was going to be an Ipad mini for my wife to use on the road in her job. She travels giving anesthesia.
We are an Apple family....My first Apple was an Apple II and had a Newtown (that still works).
And we now have an iPhone, 2 MacBookPros, 2 Apple TVs.
My other computer is an old PC that works with my professional weather station and also interfaces with my ham radio. While I dislike the stability of Windows the system allows me to tinker and work with other devices.
How can Apple not recognize that folks do want to do thing the way they have been and also abandon DVD/CD drives from computers yet at the same time Apple will sell you its own DVD/CD drive.
I have always loved my early AppleII but had to abandon it for writing and editing (early photo editing and design was still a dream then) because most companies "did not support Apple," I was told by corporate IT people. So a love hate period of using PCs.
Now Apple does not support users but it will sell us the latest gadget. This is stupid marketing and wrong consumption by America.
I don't want to trust the Cloud for everything and want the ability to edit and stroe photos with ease and not always reply on wi-fi.
Maybe I should shell out $69 for tech support.

Hey wmhwilson,
first of all you are not addressing apple in these forums. We are all just users like you trying to help eachother out. I can almost guarantee they didn't pull the support for the card reader from ipad 3. As i have a nikon camera and d5000 and a card reader running on ipad 3 and i just did a import from the sd card after I read your comments. It could be a bug within your ipad. Try restarting the ipad, if you have everything back up to icloud do a full reset then restore from icloud.
Second, going off on a tangent about apple and their business practices, in support forums which are user based, really wont get you much help. We come here to help people like you and there are way to many folks who go out venting and we all heard it before and kinda getting bit tired off it.
Third, before doing proper diagnostics, rebooting, restoring ipad, using different SD card, try using usb connector directy to the camera, don't assume that apple pulled the plug on it. It could be a bug that slipped through testing however I highly doubt it since its working for me.
So try rebooting, restoring ipad from icloud (if you have back up), try inserting a different SD card. Since you are photographer you must have more then one. Try using the other connector that comes with camera kit.

Is there a way to make text messages silent while on a phone call?

Is there a way to make text messages silent while on a phone call?

Engage the mute switch. It's the little slider just above the volume buttons. If orange is showing, it's on mute.

Best way to replace defective 24" iMac? Apple Store or Phone Call?

Similar Messages

Maybe you are looking for