Bestbuy says shipped/ ups says label created but not recieved.

Ordered Samsung TV bestbuy says it shipped 3/4 and was post be here 3/9, but ups says they have not recieved it?

Hello Troych888,
I hope you are doing well. I see that during my research of this issue you contacted our phone support who were able to offer you a resolution. Sadly, it seems the TV arrived with a damaged screen but we've set you up with UPS to have the TV picked up and returned to us.
I am truly sorry that this has been your experience, as it is certainly not indicative of the usual experience or the experience we strive to provide our customers. I hope that this doesn't influence your future shopping destination. If you should need further assistance, please let me know.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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Bestbuy says shipped/ ups says label created but not recieved.

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