Bestbuy threatens my iPhone4s pre order

I pre ordered the iPhone 4s the first day pre orders were available. I was told then my order would be fulfilled within a week. Since then I have received numerous emails from bestbuy apologizing for the wait and reassuring me my phone will arrive. Here we are a month later with no phone and I receive an email this morning stating that bestbuy is going to cancel my pre order if it is not fulfilled within 5 days. Are you serious? I am a loyal customer, who is patiently awaiting the arrival of a product I intend on purchasing from you, I have repeatedly stood by and seen promised shipping dates come and go, and now I am essentially threatened that my order is going to be canceled.... By no fault of my own may I mind you. I would like this problem resolved quickly. This is extremely poor business etiquette.
-marcus

Marcus0808,
Thank you for all of your patience as we work to fulfill your iPhone 4S pre-order. The cancellation emails sent out over the weekend were sent in error. Please disregard the message as no action is necessary at this time. We will let you know as soon as a phone is available for you.
I apologize for the confusion and we look forward to getting you a new phone as soon as possible.
Cheers,
Douglas|Social Media Specialist | Best Buy® Corporate
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South Park Pre-Order and the GCU 20% off

I was searching, but none of the topics came up with this. I know if we pre-ordered it before it was lost we get the $20, will we get the GCU 20% on new games when we pick it up?

Hi VetRaptor,
Thank you for the question, and thank you for being a My Best Buy Gamers Club Unlocked member. I can provide the answer to your question.
When we announced the Gamers Club Unlocked enhancements, including the 20% discount on new games, we provided an FAQ here on our forum. One of the questions was regarding existing pre-orders. Find the whole article here, but please see below for the answer to your question.
Q: If I have already pre-ordered games, will the 20% off be applied to those orders?
A: This will depend on whether you placed these pre-orders in-store or through BestBuy.com
In-Store:
If you pre-ordered in-store, you will receive the 20% off benefit as long as you are an active Gamers Club Unlocked member when you pick up your pre-order. You will need to ensure your My Best Buy account is added to the purchase when the game is picked up.
BestBuy.com:
If you pre-ordered on BestBuy.com for either Store Pickup or shipping, we are not able to add this benefit to your existing order. You will need to either cancel and re-do your pre-order or return and repurchase the game once it is fulfilled to get the 20% off. To receive this benefit going forward, you will need to ensure that you are signed in to your BestBuy.com account when you place an order and have your My Best Buy account linked to your BestBuy.com account.
Thanks!
Mike|Social Media Specialist | Best Buy® Corporate
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Issues with gaming pre-order shipping - improvements needs to be made

Titanfall comes out today. I pre-ordered this game a few weeks ago on BestBuy.com because the 20% off and the $10 certificate were too hard to pass up. I placed my order, put expedited shipment since I knew I couldn't make it to Best Buy after work on Tuesday (I carpool right now) and called it a day.
Except here's the thing. Not only did the game not ship in time to arrive by today, it shipped UPS Standard instead of expedited. Talking to some others this seems to be a trend.
Certificates, 20% off, these are all great incentives to pre-order my games at Best Buy, but not being able to meet release day shipping even for Elite Plus members who get free expedited shipping? That isn't even counting the fact that Best Buy didn't ship expedited like they were supposed to. Now I won't get the biggest release of 2014 so far until tomorrow. A day later than I would from most other retailers. These issues really need to be improved and it is largely an operational thing; the games have been sitting in your warehouse for at least a week, why my game didn't ship until 3pm Central time on Monday is beyond me.

Hello tmrendo -
Whenever a pre-order is placed on BestBuy.com for software or a video game title, we ship that item as soon as it's available for release. If expedited shipping is selected at the time of checkout, this means you can typically expect to receive your copy within 2-3 business days of its release. For faster delivery, customers are encouraged to choose express shipping or store pickup at the time of checkout.
BestBuy.com > Help Center > Pre-Orders
BestBuy.com > Help Center > Shipping Costs & Timing
That being said, thank you for your feedback! We rely on customer input -- both positive and negative -- to improve our service offerings, so your thoughts are appreciated.
cleavelandmvp & caliwolv -
I've had the chance to review both of your accounts and can confirm that your orders were, indeed, shipped via expedited shipping. Depending on on your proximity to the fulfillment center that processed your order, UPS Ground may be listed as the shipping method rather than UPS Second Day on UPS' tracking site. Rest assured though that your copies of Titanfall are all expected to arrive within the 2-3 day window provided when you placed your orders.
Aaron|Social Media Specialist | Best Buy® Corporate
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Can I pick up a pre order made with my sisters name / number??

Simple question. I made two pre orders, both under my sisters phone number and name. Do I need to be with her when I pick up the games.

Hey Mrlaedis,
Evolved is correct: the person whose name is listed on each pre-order is the only person who can pick those items up. The only exception to this would be if you placed both orders on BestBuy.com for store pickup and designated yourself as a Friends & Family pickup option at the time of checkout. For more information though I'd encourage you to refer to our pre-order FAQ:
BestBuy.com > Help Center > Pre-Orders
http://bbyurl.us/Preorders
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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MGS: V Pre-order/price drop

Hello,
I pre-ordered Metal Gear Solid V: Ground Zeroes - PlayStation 4 when it was $39.99 and it recently dropped in price to $29.99. My pre-order included other items and I used a reward zone certificate on the order. The total for the game after 20% GCU discount was $31.99 and then -$10.48 for the distributed reward zone certificate.
What I need to know is, do I need to cancel and reorder? Or will I be refinded the difference somehow by letting the order go through completely? The way I see it, the total should now be $13.51 after GCU discount and RZC.
Please let me know if you need the order number or any other information. Thank you for your time.
Best regards,
-Andrew

Hi andrewcounty,
Good question! Whenever you pre-order an item on BestBuy.com and a price change occurs prior to release, you'll always receive the lower of the two prices. Any applicable GCU discounts and My Best Buy certificates will then be applied to the lower sale price when your order is shipped or picked up at your local store. For additional information though I'd encourage you to check out our Pre-order FAQ:
BestBuy.com > Help Center > Pre-orders
http://bbyurl.us/Preorders
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Reward Certificates on pre-orders

I pre-ordered the halo game thats due out in a few days online and used my $10.00 reward certificate for it. After ordering the game and using the certificate i got an email telling me the certificate is about to expire a few days after the game comes out so i checked my order and it says I didn't use any certificates so is there a way for me to add the certificate on the order now or do i have to make a new order?

Hi deathscythe,
Welcome to the Best Buy forum, and thank you for posting!
I pulled up the pre-order you placed on BestBuy.com for Halo: The Master Chief Collection and it does not appear the $10 certificate was applied. While you should be able to apply a certificate to a pre-order that is placed on BestBuy.com, your current pre-order would need to be cancelled and a new pre-order placed if you want to use the certificate.
I would like to go over your pre-order with you in a bit more detail, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope located at the top of the page. The game is not set to be released until 11/11/2014, so we should still have some time if you do want to place a new pre-order.
I hope you have a great day.
Derek|Social Media Specialist | Best Buy® Corporate
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$10 Rewards for Destiny pre-order and $10 Bestbuy Giftcard with Evil Within pre-order

I have yet to receive either of these. I understand my Destiny purchase still says pending (although I received my $10 rewards for Madden 15 within a week of me picking up purchase). When should I receive the $10 rewards certificate?
Also, I pre-ordered Evil Within months ago and I see now that anyone that pre-orders get a $10 giftcard. Shouldn't I still get this?
If anyone can help and correct this, it would be greatly appreciated. My member # - (removed per forum guidelines)
Thanks!
Brandon

Not a problem!
Whenever a BestBuy.com order is cancelled (or returned), any funds held for that order are automatically refunded to the original form of payment. This process typically takes 2-3 business days for gift cards, while reward certificates are applied back to your My Best Buy account in the same length of time. For debit and credit cards, the exact timeframe required before the funds are available again is dependent on the card's issuing bank.
If you no longer have the original gift card, then we can issue a replacement with the remaining balance. To request a replacement, simply give our gift card support team a call at 1-888-716-7994 or leave us a message in the BestBuy.com board. Additional info on gift cards can also be found here:
BestBuy.com > Help Center > Gift Cards
http://bbyurl.us/GiftCards
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-order at BestBuy???

Just wondering, because I heard that BestBuy will have 30 16gb and 15 32gb. Does this mean that only 45 who pre-order will get their phones on launch day. Or are the 45 phones available for those who didn't pre-order and just walk into that store that day to purchase one?

but let's just say they officially announce they will offer pre-orders, along with a few other stores, does their inventory include or disclude pre-orders? In other words do I have to be one of the first 45 people to pre-order to get my phone on launch day or do all pre-orders get their phone on launch day and the 45 in inventory are available for sale to the people who didn't pre-order?

Can i use bestbuy 10.00 rewards towards pre order games?

i know at the store i cant use it towards pre order til i go pick it up and use it there but can i use the 10.00 right way for pre ordering and ship it to the house?

Hello Tony2k,
We're always happy to have you pre-ordering your games at Best Buy! Thanks for being a My Best Buy member. I can answer your question for you today.
As you mentioned, pre-orders can't be placed with My Best Buy certificates in-store. However, if you would like to place an order on BestBuy.com for in-store pickup, then you can submit the certificate as payment ahead of the game's release.
Certificates traditionally have a 60 day expiration period so it is important that you check that when you receive your email notification of a certificate being issued so you don't let them go unspent.
Thank you for writing in. Please let me know if you have additional questions.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Bestbuy Pre-Order?

Ok so I just got of the phone with AT&T and said the only places you can Pre-Order a iphone 4 is from Apple or AT&T so if u plan on Pre-Ordering from Bestbuy good luck the only reason i want it from Bestbuy is because of the protection program! It ***** i wonder how long i will have to wait if i dont Pre-Order!

with the iPad, Best Buys did receive stock to sell on launch day. I'd expect to see some announcements in the week or so before launch clarifying whether it's worth lining up at Best Buy, etc. Just watch the headlines on places like TUAW.com--they'll probably even have a "where you can get it" story sometime June 21-23.

BestBuy Pre-Order emails - How many did you get??

Everyone,
How many emails did everyone get in regards to their BB iPhone 5 Pre-order?
I was first to place my pre-order yesterday morning at my local BestBuy. Upon placing the order I got 2 emails immediately.
One emails subject was: "Your Presales Agreement from Best Buy Mobile" which basically showed I placed a pre-order but there was no order reference number on that email.
The second emails subject was: "We received your order; Wait to pick up". This email came imediately after the previous email and contains the date (9/14/12) of the order AND the Order Number. So I feel like all is good with my pre-order.
Oddly, today I receieved ANOTHER "We received your order; Wait to pick up" email with today's date (9/14/12) and a completely DIFFERENT order number than yesterdays email.
So does this mean I have TWO orders reserved at my local Bestbuy? My feeling is to just leave things alone and wait to see what I hear next Thursday evening/Friday.
Anyone else experience anything like this?

jcole66 wrote:
Everyone,
How many emails did everyone get in regards to their BB iPhone 5 Pre-order?
I was first to place my pre-order yesterday morning at my local BestBuy. Upon placing the order I got 2 emails immediately.
One emails subject was: "Your Presales Agreement from Best Buy Mobile" which basically showed I placed a pre-order but there was no order reference number on that email.
The second emails subject was: "We received your order; Wait to pick up". This email came imediately after the previous email and contains the date (9/14/12) of the order AND the Order Number. So I feel like all is good with my pre-order.
Oddly, today I receieved ANOTHER "We received your order; Wait to pick up" email with today's date (9/14/12) and a completely DIFFERENT order number than yesterdays email.
So does this mean I have TWO orders reserved at my local Bestbuy? My feeling is to just leave things alone and wait to see what I hear next Thursday evening/Friday.
Anyone else experience anything like this?
I got the same thing too.

Do I need to pre-order iPhone4s to receive in November?

Do I need to pre-order iPhone4s to receive in November? I will be in the states between nov 16 and nov 30th and I want to be sure I'll get it. Can Apple guarantee it will be in stock in Apple stores or should I order online?
Best,
Levi

Depending on where you are, Apple does have a reservations system where you can reserve your iphone 4S starting at 9:00 pm and have it picked up the next day between 8:00 am to 6:00 pm. But you have to reserve it through www.apple.com/retai/iphone/
However, I am not sure if they would do this for a factory unlocked iphone but Apple may do this as well for the factory unlocked ones as well.

Will BestBuy offer Toukiden: Kiwami for Pre-order?

Will Toukiden: Kiwami be available for pre-order on bestbuy? The game is scheduled to be released on PS4 and Vita on March 31, 2015. Please note that Gamestop and Amazon are currently taking preorders for this title.

Hello MonsterHunter,
To hear you've had such poor experiences lately, including issues purchasing a Gamers Club Unlocked membership and pre-ordering other games, that you've only chosen to shop with us to use your Gamers Club Unlocked membership is greatly discouraging. Hopefully I will be able to provide some clarification on why you had such troubles pre-ordering Toukiden: Kiwami in store.
Presently, it appears that this title is only available for pre-order with ship to home. That being said, this would not be able to be pre-ordered in store, or online for store pickup. I sincerely apologize if this circumstance was not brought to your attention sooner, and apologize for any frustration or inconvenience this may cause.
Please let me know if you should have any other questions!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Ordering AppleCare for iPhone4S in a separate transaction a few days after pre-ordering...

What kind of disadvantage am I in if I didn't order AppleCare+ at the same time as when I pre-ordered the iPhone4S? It says that to get AppleCare+ you have to order it at the same time... is there anyway that I can still get AppleCare+ since the website was having so many issues at 4am CST on Oct. 7?

Try sending an email to [email protected] with "Apple Order xxxx" (where xxxx is your order number) in the subject line and ask to add AppleCare+ to your order. It may take a couple of days to get a response.

Trying to pre-order iPhone4 on Apple site

I finally was able to pre-order the iPhone 4 on Apple's website. I want to upgrade rom the original iPhone to the new one. I am upgrade eligible from ATT. When I went thru the process I was never asked to pick a data or messaging plan. Right before I was to confirm the reservation I noticed that the price was $599 not the $199 that it should be. Wondering if anyone else ran into the same issue and was able to resolve it?

Apple released a statement a couple of days later and apologized for the $599 price listed. I received the same thing. You'll get it for $199 if you are eligable for an update.

Bestbuy threatens my iPhone4s pre order

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