Better Customer Service reps that know what they are doing.

I recently had the horrible experience of trying to dispute a matter over the phone with a customer service rep, which was a HUGE hassle. I had an easier time looking up the information on the internet and doing it myself because all the reps like to do is transfer from one person to the next without ever answering any questions. Are the reps even trained? It didn't seem like it to me. They were rude and couldn't answer any questions I had which is part of the reason I didn't want verizon in the first place. . . They don't make you feel like you are anything more than a dollar sign

I have only been with Verizon 1 week. Loving the service itself but the customer reps are not even medicore. Everytime I call I give the same information to a rep that passes me to another and yet another and I give the same information over and over. Then I get hung up on and no one calls me back. I have to then go through the process yet AGAIN. I try live chat and almost an hour later and giving the same information to that rep repeatedly in the same chat conversation - I am still trying to get the issue resolved. Come on Verizon get with it.

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I'm now waiting for 3rd person on the chat support. Is there anyone who knows what they are doing that can help me with a reinstall Please?

Is there anyone out there that can help me? Chat support hasn't a clue!!

I have finally got it working sort of but seems different and don't seem to have all the options I had before. I'm just going to live with it for now, thank you. After dealing with absolute idiots on the support chat who just transferred me to one person after another then left me waiting I can say I will never buy another Adobe product!
Sent from my iPhone

Errors downloading Premire Pro, nobody at Adobe seems to know what they are doing.

ERROR: Third party payload installer vcredist_x64.exe failed with exit code:
1603 ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Larry\AppData\Local\Temp\{86BED424-F11B-49B3-84FB-AC0E5EEF4DB8}\PremierePro_7_L S20\Adobe Premiere Pro CC\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com -------------------------------------------------------------------------------------

Have you tried the suggestions here?
http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html

Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it

Follow-up: 203908177
Dear sir/madam
Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it but the they gave me an ear phone which just was like an ordinary earphone where I can't low and high the volume nor I can select the playlist ... Please read below
that I wrote to you in the email I've sent to you on last April as followed :-
Dear madam/sir,
It's me Santosh Lamichhane who just arrived to my place in Kathmandu, Nepal after a month visit in Bolivia and Argentina ...
Dear madam/sir, I like to inform you that while my visit in Santa Cruz de La sierra in Bolivia I bought a new earphone for my ipod shuffle 3G due to the problem in my old earphone on the date as followed in the bill of as shown
ALTEK
PN 26986 VN 24186
Vendedor:
Federico
Date 02/04/2012 time: 03:34:22 PM
I did checked the earphone there same time and found that I can't lower or high the volume from that new purchased earphone and even asked why and one of your senior staff said it might be the problem of my ipod shuffle's setting, Since the beginning of the time of purchase till I came to Nepal 4 days ago I didn't use the ipod because I'm not able to increase the volume and I didn't took my laptop with me while my visit there ...
But when I try to restore my shuffle here ; even that doesn't works ... Today and yesterday when I checked my friend's earphone of ipod - it was working on my shuffle and my earphone also working in his classic ...
I want to kindly request you since I showed my shuffle at the time of buying earphone there in Altek, San Martin AV in SAnta Cruz de la Sierra in Bolivia and asked I need the earphone for my ipod shuffle 3G It's not my fault ... Could you please ask the agents of apple here in Kathmandu to replace it with the working the right compatible earphone for me ...
Hope to hear from you very soon ...
Thanking you
From Santosh Lamichhane,
Cell +977 9802033662, 9813716393,
+977 (1) 5002018 Res ...
1210 Tikhedewal 28, Lalitpur SMPC 14, Kathmandu, Nepal

You will not get a reply from Apple in these forums. As stated in the information to which we all agreed when we signed up here, these forums are for user-to-user assistance, not for getting technical assistance from Apple. All you will get here is suggestions and commiseration from we your fellow users. If you want to express your displeasure directly to Apple, call the tech support line and ask to speak with Customer Relations and see if there's anything they can do for you. Please keep in mind that the CR rep will not have caused your problems, so keep your calm and be polite; they're just working stiffs too.
Message was edited by: Dave Sawyer

Is there ANYONE in BT who knows what they are talk...

I switched from Virgin to BT joining BT on 02/11/2013, on that day I phoned up and spoke to a representative about keeping my old number. I was told this is no problem and it will automaticaly be done. Few days went by and I had no confirmation, I have now possibly been speaking to 30 different representatives, who all told me a different story, one told me that it is categoricaly in no way possible to keep a Virgin number on BT lines, I spoke to Virgin who is still keeping the number open for BT to port but they have had no communication from BT regarding this, I have spoken to Managers, Supervisors from Scotland to Manila, then finaly the email came we are changing your number to (the number I requested to keep from Virgin) with a follow up email to say "Where all done" Brilliant I thought, I rang my old Virgin Nmber only to find it is not ringing on my BT line, so I checked on MyBT, to find that BT successfully changed my number to a number which I did not request, who knows where they sucked that number from. So back to the rigmaral toing and froing, I think I must have spent at least 60 hours of my time to try and find someone who can help me to date I have not received any calls from a manager who I can discuss this farse!
So on 28/11/2013 the engineers came to install, he was digusted when I explained the whole story and told me this should have been done prior to instalation. So more hours spent in trying to get someone who know what they are talking about, emails, chats and calls, but nothing. Then last night finaly someone who was prepared to take some action and get this sorted great I thought now it will be done, BUT NO!!!!! tonight I get a call saying that I can not keep the number because it is at a different exchange, keeping in mind that Brierly Hill who my BT number is with is in Stourbridge and this is where I live and have been for the past 8 years, so I can not keep a number that is in the same house, the person kept telling me that this ca not be given to me at my new address and the more I explained I have not moved house and that Brierly Hill is in Stourbridge my line is an 01384 area code and the number I want is 01384, so I asked him to renumber me to a BT number in the Stourbridge exchange so that my Virgin number can be ported but this was obviously not in his grasp, I just can not believe that Virgin has been more helpful about this and that BT believes themselves to be so big that a simple request and these are the only words "I would like to keep my Virgin Number 01384 xxxxx" How can such a simple request turn into such a horible mess, so if there is actualy anyone who knows what they are talking about could they please contact me, surely I am not the only person to switch from Virgin to BT requesting to keep their number, I just wish I could afford the £600.00 I was toldI will have to pay if I cancelled my account immediately, well I guess 18 Months is not that long, then I will be free from the most ignorant organisation I have ever had the displeasure to have dealt with and I will post this on every forum I can find to warn off people who are thinking of joining BT, Virgin Sucks but be assured BT is multitudes worse!!!!!

So I was told last night that the "Special Cases Team" will be contacting me today, have they HECK NO!!!! does a team like that actually exist? My guess is probably not! So I will try and forget about it for tonight and then tomorrow I will try and contact someone in this mysterious department, the one that deals with such complex issues as "I am moving from Virgin Media, I would like to keep my Number" This is such a complex request that it take a "Special Cases Team", well that is if it actually exists, to deal with such a case. So I now understand that my Virgin Number exists in the Stourbridge Telephone Exchange, so my question to BT Management is why allocate me a number from the Brierly Hill Exchange, when it quite a simple check, there are several websites that will tell you what exchange your number originates from, and when I asked this simple request to keep my number. I was told that BT can not give me that number at the Stourbridge Exchange because of my address, so my question is how on earth can Virgin allocate me a number at the Stourbridge exchange for the same address where I lived for the past 8 years? Well I am getting tired of this situation, but I will not give up until this is resolved, so let us see how long BT will leave me with a perfectly useless phoneline and how many more important appointments I will miss because, even I am not sure what number I have now, afterall BT has only been notified on 02/11/2013, not bad handling of a simple request he, and to date not one customer relations member of staff could be bothered to contact me, never mind a manager, mind you do those actually exist or are they working on how to cause most headaches for new customers and ensure that they cancel their contract at the soonest possible date!

Hi. I have the ipad 4 and have got a Vodaphone ( India) data sim, however it does not seems to work. The CS support at the gallery and the call center is lousy as they dont seem to know what they are upto. Although the sim is active i am unable to surf.

hi. I have the ipad 4 and have got a Vodaphone ( India) data sim, however it does not seems to work. The CS support at the gallery and the call center is lousy as they dont seem to know what they are upto. Although the sim is active i am unable to surf. The vodaphone number is
9168554687. Please assist

Since this is a carrier issue, we are probably not going to be able to help you. You are paying for this service, so be assertive when you call customer service.

HT3702 Yikes! My eight year old purchased some aps from iTunes and it comes to $130! How can I get these taken off? I don't even know what they are?

My eight year old was on my iPad and bought $130 worth of apps. How do I get these reimbursed? I don't even know what they are????

See Recover your iTunes library from your iPod or iOS device.
While I agree that it would be nice if it was easier to transfer media from your Apple devices they should never be used as the sole location for any of your media. They are too easily lost, stolen, damaged, or corrupted. The user tip above also includes a link to a suggested library backup strategy so that you can avoid being in the same position in future.
tt2

I have like 4-5 teeny tiny dots in the screen of my iphone i don't know what they are from. I can only see some of them when I tilt my phone a certain way. And they are little bitty but I am wondering what they are from

I have like 4-5 teeny tiny dots in the screen of my iphone i don't know what they are from. I can only see some of them when I tilt my phone a certain way. And they are little bitty but I am wondering what they are from

my total library is 680 mb, nowhere close to the 2.08 in the pictures folder. I am obviously messing up.
Actually you’re not.
The iPhoto Window reports the size of the library that would result if you exported all the current versions +and nothing else+ to a folder on the desktop.
The iPhoto Library Folder contains the Original, Modified and thumbnail versions of your pics. It also contains various cache and database files +all of which are necessary+ for the working of the Library.
Don't change anything in the iPhoto Library Folder via the Finder or any other application. iPhoto depends on the structure as well as the contents of this folder. Moving things, renaming things or otherwise making changes will prevent iPhoto from working and could even cause you to damage or lose your photos.
You can run a Library on an external disk:
1. Quit iPhoto
2. Copy the iPhoto Library Folder as an entity from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Regards
TD

HT5622 how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

Have a look at this link
http://support.apple.com/kb/ht2727

TS3988 My credit card was charged about $100 for 8 different transactions. Five were for 9.90. These dates are Aug. 6, 7, 28 and 29. I have not ordered anything and don't know what they are for.

My credit card was charged about $100 for 8 different transactions. Five amounts were $9.90. These dates are Aug 6, 7, 28 and 29. I have not ordered anything and don't know what they are for. Please help me. Linda Feddersen

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
Linda.. if you have not done so, contact your credit card company so they can monitor your account.
And change your Apple ID password ASAP > Apple ID: Changing your password

When using 'sponge' effect on a fill, how do I get rid of the white 'pixellations' (if that is what they are called around the edges of the fill?

When using 'sponge' effect on a fill, how do I get rid of the white 'pixellations' (if that is what they are called around the edges of the fill?

I tried to give you this solution before, but maybe you missed it. This simple procedure will mask out all the various sponge edge-artifacts. Here it is in simple steps:
1. Make the path shape you want to apply the sponge effect to.
2. Highlight that path, and select Object > Path > Offset path ... choose +2 points (or whatever works for your drawing scale, to ultimately eliminate the outside line and the artifacts) -- this will make a slightly larger shape, based on the original shape.
3. Cut the outside path (command or alt-X), select the inside path, and paste the outer path BEHIND the inner path (command or alt-B).
4. Apply the sponge effect to the OUTER path.
5. Highlight BOTH paths, and create a MASK (command or alt-7).
Now you have your original shape, with sponge applied, and the outer 2 points (or whatever your Offset Path was set to), are masked out, masking out the outside line and the sponge artifacts.
This works with any Document Raster Effect Settings dpi.

On of the reasons I stayed with android is because I use my google calendar all the time - I love that it syncs with my computer and phone and my daughter's as well so we all know what we are doing. Do you know if the iphone does that?

One of the reasons I have used Androids , is because I use my Google calendar all the time. It syncs with my computer and phone and my daughter's as well, so we all know what we are doing. Do you know if the iPhone does that?

Here is the info for syncing google calendars
http://support.apple.com/kb/HT4372

Just found these two files on my hard drive: Shetland_Plus8W_933W_s_USBClassDriver_107_and_later and Shetland_Plus8W_933W_s_Module_107_and_later Anyone know what they are?

Just found these two files on my hard drive:
Shetland_Plus8W_933W_s_USBClassDriver_107_and_later
Shetland_Plus8W_933W_s_Module_107_and_later
Anyone know what they are?

u can give try to using external enclosre and backup ur files. I hope u will get files back. or using external enclosre with ur hdd boot into Linux and try to mount ur harddisk.
there are multiple no of tutorial to mount apple partion in Linux.

HT1338 I have a lot of files called FILE0001.CHK etc. on my MacBookPro - they cannot be opened and an app search produces no solution. Does anyone know what they are please?

I have a lot of files called FILE0001.CHK etc. on my MacBookPro - they cannot be opened and an app search produces no solution. Does anyone know what they are please?

Thanks Charlie and Leroydouglas - apologies for not responding sooner - I am new to the Community and couldn't see how to respond to your queries without 'replying' to myself - hope this works. I do not use Windows on my Mac but it is possible I ran ScanDisk on my previous Windows laptop. Perhaps I have inadvertently brought these files to my Mac?? Can I delete the files or will I be losing something I cannot verify? So appreciate your input - thank you.

Why is Apple so bad at providing customers with information on what the problem with email is and what they are doing to fix it?

Why is apple not providing information on what the problem withe email is and what they are doing to fix, along with a time frame for fixing the problem.

It was because the problem was major. If you do not know tech, you should know that a two day outage usually indicates some type of virus, hack, or a bad software load that they had to unravel. The common way to solve that is to rebuild servers and put back into service. That takes time.
Apple did not want to admit this problem. My guess at this stange was that they loaded new software that might be associated with the new IOS and it crashed. To reveal this would be to cast into doubt their future revenue.
Either way. Run do not walk away from Icloud products and services. Apple has demonstrated they can not be a business partner.

Better Customer Service reps that know what they are doing.

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