Better off with Sky

I've had bt broadband for almost 6 months now and up until 3 weeks ago it was fine, now I'm losing my connection randomly on various devices. I've been on the phone to the "bt" call centre and they've noticed a fault at their end and fixed the problem. Seems like a great service, however their fix has lasted one or maybe 2 days. This has happened at least 4 times and the latest chap was suggesting I screw off the phone line socket, I was surprised at that suggestion but I would give it a go, but I was having my tea at the time and asked him to phone back, to which he agreed.
6 hours later still no call and no surprise as they have hung up on me and promised to call me back but it's just a pack of lies. Are bt in breach of contract or is it my fault???? Either way a shocking service and a disgraceful was to treat customers in this day and age.
Ps does anyone know any British based phone numbers I can phone?

Welcome to the forum. CS are based in india - there is no uk number
You were asked to connect to the test socket as that will eliminate your internal extension wiring as the cause of your problem
Can you connect to test socket?
Try quiet line test. Dial 17070 option 2. Should hear nothing and best with corded phone. If cordless dull hum normal
Can you run btspeedtester and when first test completes can you run diagnostic test and post results. http://speedtest.btwholesale.com
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Would I be better off with a 7200rpm HD or a SSHD for Logic?

I'm looking to upgrade the hard drive in my Macbook Pro and I'm curious as to whether an SSHD would be beneficial over a standard hard drive. The two options I'm looking at are either a 7200rpm hard drive or an SSHD hybrid drive that combines an 8GB SSD with a 5400rpm drive.
SSHD's are slightly more expensive and they seem like a good idea but I'm not sure if I'd get the benefit of the small SSD portion for using Logic or if I'd be better off with a 7200rpm drive.
I should add that I also need at least 500GB of storage so I've ruled out SSD's at this point.

I would say that it depends what you're doing, For my audio work i used to run a Mac Pro, then went to an iMac, and now do virtually everything from a Mac book pro with the standard 5400rpm hard drive. I had plans to put an SSD in there, but i thought i would see how it went first.
I use predominately hardware synths, real guitars and vocals.. The only real sampling software i've used in the past has been Steve slate drums. Recently i got into Omnisphere.. And i've got to say that i've never once had an issue with the 5400 drive.
On average i would say that i have around 4 guitar tracks, 3 vocal, 3-4 synth and a drum track playing at once, and never experienced a drop out in 18 months (The life of my MBP so far)... Obviously these tracks are spread out into more, but at any one time i can't imagine much more playing simulatenously.
So.. If you're my end of the scale don't go spending out too early.
Take Art's advice too, Firewire is a great option, i use that for video work where the HDD speed has been an issue in the past, and the FW drives are simply superb performers.
Big sample based soft synths that stream direct from disk... If you're using those, then i will second the FW Drives for audio work.. However, looking at the specs in your sig if you're running from a 2.26 Core2Duo machine i would imagine the processor would go before the drive on any heavy softsynths.
Probably best to go up to 8gb if you can on that machine?
Also, having performed a 7200rpm upgrade on an older macbook 5/6 years ago, be aware that it can add unwanted vibration and noise, have a negative effect on battery life and/or cause heat build up. Drives are much more efficient nowadays however, so not sure how many of those issues still exist.
It's not just down to cost why the 5400's go into a macbook.
Have you also considered stripping the DVD Drive out and placing an SSD in there? If i was to do any change on my MBP that would be the one i would perform.

Better off with ADSL???????

I have posted on here before about speed issues with my Infinity service, and thought I'd have another 'say' about the service. Original speed estimate was 35 Meg which was never even achievable according to Openreach Engineer (Chris.......... cheers you have tried your best). Had a connection of 23 Meg briefly which was unstable and was knocked back to 18 with this software thing (it should be known as malware in my opinion), my sync speed has dropped steadily and HAVE A CONNECTION OF 10.8 MEGS WITH ERRORS. I used to get 6.5 on Broadband
The engineer has been back today following reporting of the fault. The line is Aluminium so there is the reason for my !"£$ service, buffering on iplayer on sd settings, kids complaining of lag whilst gaming etc. etc.
'Can you justify the cost of Infinity?' says the engineer.
'Well if BT drags its **** out of the dark ages and invests some decent money on infrastructure................'.
Message to the decision makers at BT HQ...... I contribute to your executive pay with your executive benefits and your executive pensions. BT should be a class leading supplier of communications infrastructure yet seeks to suck their customers in with fancy ads PROMISING the earth. I expect better and want better.
Edit Speedtester from BT
FAQ
1. Best Effort Test: -provides background information.
Download Speed
9.19 Mbps
0 Mbps
21.24 Mbps
Max Achievable Speed
Download speedachieved during the test was - 9.19 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-21.24 Mbps .
Additional Information:
IP Profile for your line is - 21.24 Mbps
2. Upstream Test: -provides background information.
Upload Speed
4.82 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 4.82Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
The test result has indicated that you should contact your ISP for further assistance.
Mods it's over to you!

Hi Darkest-Star
I'll be happy to have a look over your account and see what we can arrange.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How do I disable your irritating website blocker, or would I be better off with Safari?

i am trying to use 'ChessPro' on Facebook (a product I have been using for over 4 years), yesterday I couldn't call up a game without having to individually unblock a page, today each time I call up a game it creates a new web page and I cannot get back to the origianl Facebook page from there. Will you actually test your software in future rather than 'foisting' unwanted 'improvements' on your users?

Actually, Clippy was a feature of Microsoft Office, not Windows.
I tried a FB game someone else mentioned as a problem, and instead of loading in the FB context and showing the shield icon, it redirected me to the developer's site. I don't know whether this is an FB setting, or a Firefox setting, but I wasn't able to test it the time I tried.
Did you turn off the mixed content blocker? Do you recall making any other changes??
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page and logging in again. Does that help?

2001 laptop: will it be better off with Tiger or Panther?

My dad has my old 15" Apple laptop (bought in 2001 or so). It's running Panther now, and is quite sluggish. I'm wondering: if I bring it up to Tiger, will it be even slower (if Tiger requires more performance) or better (if Tiger is somehow leaner and more efficient than Panther)?
Mike

If you have or are willing to learn some experience with using clone utilities,
the external hard disk drive in FireWire enclosure is where the content of
the computer's nearly full drive could be moved via clone; freeing the internal
and allowing the option for a clean sweep of the internal hard disk drive of
the Mini (or any other) by using Disk Utility (Tiger's) from the install disc to
later wipe the drive, overwrite it with zeros, reformat it, and make sure it is
healthy and ready for an all new system.
You can get decent clone utilities that run free, via download online; the
two fairly well known ones are Carbon Copy Cloner and Super Duper.
New versions of both appear to offer some good controls over how the
clone is made and also in re-cloning the bootable copy back to the Mac
from an external at some point, if you have partitions on the external FW
HDD; it can then support multiple clones of your computer's full content.
{Since Tiger retail installer disc does not include the later versions of iLife
a computer installer software packet for a new computer shipped with Tiger
would have included, if you expect to continue using iPhoto, GarageBand,
iDVD or iMovie (as hardware permits) the iLife 06 may be the one to get.
Since iLife 09 and 08 may present issues in older computers lacking the
correct specification hardware to support the needs of later iLife versions.}
By avoiding the older Panther (a new install from scratch and no upgrade
over the Panther original system; to forgo the Mini's original software) is
the best way to have Tiger in a computer. The installation is much cleaner
and the system parts are correct; as some Panther parts carried forward
in an upgrade and install to Tiger may remain and not be the better ones.
On the other hand, reasons to consider a clone of the older Panther
system on the external drive, is that can boot the computer and all the
older stuff could run better in that more empty hard disk drive; and so
could all the older iLife apps in Panther; plus AppleWorks, and other apps.
Camino browser works well in Mac OS X from 10.3.9 to current versions.
The Opera browser may offer satisfactory support, back to Panther. The
best option is to work on upgrading the slow older computer's hardware
so it can support Tiger as good as it can; if you can find and buy the
OS X family pack for 10.4.x and then get the standalone updates for it;
you can save having to duplicate downloads of all those parts.
The 2001 'Book, may do adequately; if given all the RAM it can support
(see http://mactracker.ca for various machine specifications) and at a
point in the future, a larger hard drive inside it may be worth the effort.
A family-pack Tiger installer could be a less costly way to install a full
new system from scratch in the computers and also have a bootable
installer disc for later maintenance and support of the resulting systems.
In any event...
Good luck & happy computing!
edited.

In light of all the bugs so far, would I have been better off with Touch?

I experienced the battery drain issue after update 1.02, returned the ipod to receive one with exactly the same problem. This issue was solved with update 1.03, but now I have the earbud hiss problem caused by update 1.1.
This means for the 2nd time in about 3 months I will have to restore my ipod , thus wiping my entire library yet again. This is a major pain as I manually manage my music and will have to re-import countless CDs to re-constitute the library.
The inconvenience caused by the consistent faults with the Classic mean I'm considering returning it and replacing with an Ipod Touch. I've looked on the Touch forum and it seems a more reliable ipod - less significant faults caused by updates etc. Is this true, or am I likely to experience as many glitches with the Touch? Will Apple iron out the faults with the Ipod Classic, or are these update bugs indicative of a flawed machine that will only get worse with time?
Basically should I keep the Classic or return it and pay the extra for a Touch?
I know this is a personal issue, but any opinions or advice would be much appreciated.

Thanks for the opinions - very helpful.
I'm still in 2 minds about returning the Ipod. Having just discovered that the Touch does not work as a portable hard drive I'm less inclined to go for it. I do also agree that it's overpriced. I like the Classic, but I'm very frustrated that each update seems to create significant faults - is this normal for Ipods? My 3rd gen never seemed to suffer such problems with updates but maybe it did and I was just unaware.
Having had bad experiences with Apple's quality control on my current Powerbook, these problems with the Classic are really souring my opinion of Apple. I'm weighing up buying a new Imac for my work, but with all the problems my Apple products have had of late, I wonder if buying another Mac is a foolish thing to do!

Is a 16gig/RAM upgrade possible 13" MACBOOK PRO 2.9ghz if so is it worth it or am I better off with a 15" MBP?

Forgive me for trolling on this topic but I wanted to be a bit more specific and get properly eductated before I make a final decision. I had a 17" and I f@cking hate it because of it's size.
I have been a mac guy for a few years but up until now I relyed on my tech/junior assistant to deal with all the tech stuff. He has now gone and on his own leaving me to get all techy again.
A little about me and what I will use the laptop for.
I am a photographer/film maker. I run CS6 very often sometimes daily. I usually have multiple picuture files open with multiple layers. Some images can range to a size of 600mb+. I shoot with cameras with no less than 18 megapxls. On top of that I may also have FINAL CUT PRO and working on short films. I generally have the habit of jumping back and forth between the two, plus get distracted with the web and stream videos. and the od video game (but not so much).
I keep reading that 16 gigs of ram is a possible upgrade on a 13" macbook. Is it possible? And if so, what sort of performance boost can I expect (in comparison to the 15" MBP? Also, if so are there any glitches that may damage the computer?
1. I travel quite a bit I really prefer the portability of the 13" MBP and want to avoid having to buy te 15" MBP
2. I am attempting to be cost effective (which may be a futile attempt)
All answers are welcome.
Thanks for your time and have a fine day Ladies and Gents.
Cheers

Thanks mate but it doesnt, answer the question about performance.
In terms of screen real estate, I don't care much for it as I usually work relatively close to the pixel sizes and I generally work in very dum conditions so the antiglare is something I also dont care for. If mac offered a Matt finish screen again it would be a dream lol.
Retina though sweet is really just a gimmick, stare at one screen, starred at them all, so I'm fine with the regular MBP.
And size does matter.
Back to topic

Am I better off with Snowleopard then Marvicks? Would like Aperture upgrade but is it worth it?

Have been hanging on to Snowleopard but I am wondering is Mavericks worth it? I realized I am missing out on upgrades to Aperture etc. My Mac will run Mavericks as I have it on a seperate drive but can not run the software on my main drive. I do love Snowleopard's stability? Any thoughts?

Thanks mate but it doesnt, answer the question about performance.
In terms of screen real estate, I don't care much for it as I usually work relatively close to the pixel sizes and I generally work in very dum conditions so the antiglare is something I also dont care for. If mac offered a Matt finish screen again it would be a dream lol.
Retina though sweet is really just a gimmick, stare at one screen, starred at them all, so I'm fine with the regular MBP.
And size does matter.
Back to topic

Would I be better off with a MBP?

Hello,
Looking at the Desktop MP vs MBP 17"
1. Need to last at least 3 years
2. Like to play some games.
3. email, finances, ect.
4. I do not see me traveling, but would be nice to move around house.
5. stream movies from Netflix.
glossy/matte?
As a first machine, do most users buy laptop over desktop?
I am going to purchase today.
Thanks

It's really a matter of what you fall in love with. A desktop, by it's very nature, can be more powerful and hold more information than a laptop (depending on which desktop vs. laptop you buy, of course). I, personally, however, would never got back to a desktop. A desktop avoid the problems of fingerprints, the chance of being knocked over or damaged in transition, and all the rest...but once you taste the freedom of a laptop, of being able to just work in any room in the house or outside if you wish, well, that's it. You just don't want to go back to being chained to a desk.
The 17" will handle all you want to do and more. Obviously, we're fans of laptops here and we'll urge you that way, but the best thing to do is just play on it. See if you really want it. If you do, you don't have to worry, it will deliver.

Adobe Flash 10.1 Beta 3 with older GPU on OS X

I have an iBook G4 PPC cpu and ATI Mobility Radeon 9200 gpu. I tried Beta 2, which caused web browsers to freeze and crash. I switched to beta 3, but then read the release notes. Does beta 3 provide video acceleration for older gpu's? I only saw support for Mobility Radeon 4xxx HD series and higher. Am I better off with Flash 10 instead of the beta?

I find that in this exact configuration that Firefox simply crashes with that crash window. I have Disabled ALL extensions and plugins, Firefox works. Then I install ONLY Flash 10.1.85.3 and Firefox 3.6.12 crashes, running on Windows 7.

Fibre? I'd have been better off sticking with ADSL!

Got Fibre through Sky a few months ago. In short, it hasn't been worth it. The download speed is occassionally very good (>20mbps) but is usually average (~10mbps), and more often than I like it is awful (has been <1mpbs on many occassions, and is in the 1mpbs to 5mbps often). The support is non-existent, there is never an online (live chat?) resource available. I can't send an email any more - used to be able to do that. I refuse to call a telephone number - why inconvenience myself for hours on end, and pay for the privilege. When I check the status page at sky it always say it's healthy - which is infuriating as you watch the page load pixel-by-pixel!!!!! I heard that Virgin Fibre is throttled at times, which is why I went with Sky. This is my last Sky contract ever, the price keeps increasing and the product and service delivered keeps decreasing in quality.

That makes sense to me, your inputs are now adding very little to the discussion.
To clarify, should anyone ever see this post and use it in some small way when weighing up whether to use Sky Fibre,
1. I am not airing frustrations. I am openly stating that what Sky claimed to be able to deliver is not what I receive, by a long margin. I do not expect a faultless service, but nor do I expect performance issues on an almost daily basis.
2. The methods to engage supprt, report issues or complain has become more limited (withdrawal of email option). The remaining methods are time-consuming and frustratingly sporadic (08* phone call or live chat). The smartphone app (which offers a callback function) is not mentioned on any of the pages I viewed at sky.com. I will try this option and hope it brings me a better experience than I've had recently.
3. I have reported the same performance issues on numerous occasions, both as an ADSL and Fibre customer, using the withdrawn email option, live chat and the 08* telephone number. The performance issues often clear after several hours, whether I report the issue or not - so the value in contacting Sky is very little if it's going to take me hours to do so, and does not improve or even influence the recovery of my service.
4. Email is ubiquitous and asynchronous, as a sender I do not need to rely on the receiver being available when I send my message. Having only live chat and telephone contact methods means Sky can throttle or control, to some extent, the volume of customers able to contact them at any one time.
5. I have a general distrust of speed checking site results. As user daveNOS states, the figures are not always reliable. I have used many others besides speedofme and usually find the majority to be, by and large, fairly close in their results.
6. When my service was so slow as to be unusable and I could report it via emall, I was able to use the emails as justification for the poor quality of service I was receiving. When this happened frequently over an extended perood I was able to get financial recompense in the form of a billing reduction. This will be more difficult to achieve whrn I am only able to report via live chat ot 08* telephone call.
I don't believe any of above statements give a false impression of my experience with Sky and its Fibre offering. I fully expect there are people who have not had 1% of the problems I have experienced, and they will no doubt leave positive feedback.

In Switch Executive am I better off using manual or execution

If I close a relay using Switch Exec ( IVI Switch) in Test Stand 4.0, take a measurement then open that relay am I better off using manual or execution for the "life" of the step?
I want to make sure the switch is open after the open relay step is executed.

Hi Clint,
2nd Question: Exclusions
For mutual exclusions, you create a list of channels that should never connect to one another.
For set exclusions, you create two lists of channels. Channels from the first list should never connect to channels of the second list. For example, a set exclusion can be used to separate a high-power DC and RF signal.
In reference to the 2 to 4 relays: if they were closed at the same time, would the result be a connection between channels? If so, then you want to create an Exclusion of type Mutual and add these channels to the list.
1st Question: Aliases
The easy answer to the copy/paste question is to use the integrated Excel import/export feature. You can export your Virtual Device to file and open it in Microsoft Excel. From there, you can edit your configuration and copy the necessary aliases from one Route Group to a new one (using Excel's simple text editing features and/or advanced formulas). When you are satisfied with your changes, you can import your configuration back to a new or existing Virtual Device.
However, I believe the whole purpose of copying aliases between Route Groups was to create exclusions for one Route Group, but not the other. This is not possible. Exclusions can be created for the Virtual Device, and this exclusion then applies for all the Route Groups in that Virtual Device.
If you want one Route Group that obeys an exclusion, and a second Route Group that ignores the same exclusion, then one way to do this would be to create two individual Virtual Devices; the first Virtual Device configured with exclusions, the second not.
By the way, you can do this using the aforementioned Excel import/export feature.
Hope this helps. Let me know if you have further questions!
Chad Erickson
Switch Product Support Engineer
NI - USA

OS 10.6 Airport incompatible with Sky routers

Hi guys,
this is my first post and also my first month "going mac" as a PC user I always wanted the new stuff even if it was a major step back in some cases...cough*VISTA*cough
anyway i got snow leopard on its release day pretty much (my mac had been working perfect) and once i upgraded airport was being completely sketchy, i can only assume they have not added the support for some back end routers...eg Sky routers (the ones you get with sky broadband)
in the mean time i downgraded back to OS 10.5, and a word of warning: time machine wont be able to recover any backups you made in 10.6 back to 10.5! so you'll need to archive and install if you want to do it

I am using Sky and had some problems with the wireless, to be clear I always use a wired connection but I like to make sure nothing is broken after upgrades. After the upgrade I switched on the wireless on the router and it would not connect. I tried to connect to a Linksys WAG54GS and although there was no internet (not compatible with Sky) the wireless connected and was solid.
The Sky router is a Sagem, not sure which model but I have had Sky since June (and its been good)
So I dumped the file 'com.apple.airport.preferences.plist' onto the desktop, turned off the auto channel setting on the router and made it ch 6, it now works great, I am using it now. Its using WPA-PSK, the router does not seem to have a WPA2 option.
Don't know if this will help but it is working now for me.
regards

What's going on with sky email

keep getting problems with sky email. been happening for past 6 weeks. Just keeps buffering. When I eventually open one mail I have to log off and log on to open another after about 3 min of buffering.

Try clearing your cashe/internet history and all your cookies then close down and restart your web browser.

Hi, i was just about to download aperture 3 but then saw that version 4 may be available very soon... if i download 3 will i get a free upgrade to 4 or am i better off waiting? many thanks

Hi, i was just about to download aperture 3 but then saw that version 4 may be available very soon... if i download 3 will i get a free upgrade to 4 or am i better off waiting? many thanks

Thanks very much for your help, this is exactly the information i was looking for.
The idea of the aperture 4 release came from the october keynote presentation where you can see the new 'mac pro' being used with a different looking aperture interface by a photographer, rumored to be a trial version of a4. i apreciate that it may never materialise but there is hope! i will wait for the release of the mac pro and see if version 4 comes at the same time.
Untill then i will continue to use photosphop elements for detailed work and start to use iphoto for more basic adjustents.
I also noticed on the app store reviews that a lot of people are having problems using aperture 3 since upgrading to Mavericks (which am running). this has put me off buying the program at ths time.
Thanks again for your help, James.

Better off with Sky

Similar Messages

Maybe you are looking for