BEx Analyzer delay opening
Hi,
In our company there is a very particular case with the Bex Analyzer and users are beginning to be impatient. We have checked everything, but I would like to confirm if it is to share something of SAP or Microsoft.
We have computers on the same terms of hardware and software, and installation of SAP Business Explorer with patches installed. In some computers it works well and in others, however, when you run the BEx Analyzer, it takes 4 minutes to open the Excel.
The computers have installed:
- Windows XP SP3
- .NET Framework 3.0
- Office 2003 SP3 and patch "office2003-KB907417-FullFile-ENU.exe".
- SAPGui 7.10 and patch "gui710_11-10002995.exe".
- Business Explorer patch "bi710sp08_800-10004472.exe".
Tests:
1. If we open the Excel without using the Analyzer, it works correctly.
2. After 4 minutes of delay in the initiation, Bex Analyzer works correctly.
3. BEX Analyzer have permissions to create dll's in the temporary folder: "c: \ Documents and Settings \ user \ Local Settings \ temp."
4. Uninstallation of Office and SAP, followed by the installation from scratch.
Thank you very much in advance.
I expect an answer.
A greeting.
Hello,
We solved the issue :
When you start Some BEx components there is an internet call to verisign.net servers :
The BexAnalyser and all new Businex Explorer are trying to access internet each time we use them.
The CLR tries to contact CRL.VERISIGN.NET for updating the system list of revoked certificates.
On computers having an IP connectivity but where connecting to CRL.VERISIGN.NET is impossible (firewall or proxy blocking access for example), the launch time could take up to 5 minutes :
t0 : launch Analyzer
t1: triyng to access internet "CRL.VERISIGN.NET" : wait x seconds until timeout
t2 : retry to join CRL.VERISIGN.NET
t3 :retry again
after x tries the Analyser starts.
So you must find the way to tell the CLR not to contact the Verisign revocation
There is an option on Internet Explorer options : (advanced options on the IE Tools menu / Last tab):
Unselect the "update the list of revoked certificates", the restart the Bex, you will be happy
Hope this helps and solve your issue,
Regards,
Karim
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