Bex " the program will now terminate" during the save to favorite

Hello everybody,
Ihave a Bw 7.1 system installed with Frontend 720 and bex 700 shared by Citrix.
I have this error "a critical program error as occurred - the program will now terminate" when I try to save as favorite into my Bw system in BEX .
The problem doesn't appear when I do this activity by my PC without Citrix.
Anybody may help me to understand how to solve this issue?
regards
Lopresti

Dear Jelina,
Have you tried to install the latest frontend patches from Marketplace. If not node, I would suggest you to
please upgrade to latest,
Please goto
-> http://service.sap.com/patches
-> Browse our Download Catalog
-> SAP Frontend Components
-> BI ADDON FOR SAP GUI
-> BI 7.0 ADDON FOR SAP GUI 7.20
-> BI 7.0 ADDON FOR SAP GUI 7.20
-> Win32
-> Apply the latest.
For 3.x frontend:
-> http://service.sap.com/patches
-> Browse our Download Catalog
-> SAP Frontend Components
-> BI ADDON FOR SAP GUI
-> BW 3.5 ADDON FOR SAP GUI 7.20
-> BI 3.5 ADDON FOR SAP GUI 7.20
-> Win32
-> Apply the latest.

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Regards

Bex " the program will now terminate" during the save to favorite

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