Bh-803 and connection to 8800 Sapphire

Hello guys,
Yesterday, a customer camed to me asking if I can connect his standard BH-803 bluetooth handsfree to his 8800 Saph. phone, telling me that he tried and tried after the manuals but nothing...
I took the operations in my hands... The bluetooth couldn't be found in the bluetooth menu, niether in any other devices.... I tried to look up for it with other phones - a 7390, e66... Nothing happend... Ok, I said, it's a problem with the handset... I took mine, from an 8800 Saph. new box, and tried to make a connection with his phone... or any other phone!!!! Nothing happened... Conform to the manual, the green light was open, meaning that the device is waiting for connection...
My quest is ... why this device couldn't be found on a 8800 Sapphire - altough it's the standard handsfree, delivered in the box, or any other phone....? It's not about his piece of device - BH-803, 'cause mine couldn't be connected at all...
So... Please a little advice, because I told him to come again these days, to solve the problem ...
*Love phones*
Nokia 7390 v 03.84 * and others - 2630 & 6230 & 6680 & 8850
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For the client's handsfree I couldn't know if it is original or not, because I don't know the source of buying it, but from the one that is in my store, i'm def. sure, because our company takes products directly from Nokia Romania...
It's odd, anyway...
I was angry with that..
I will surley make a reset of device tomorrow, and I will come back with an answer..
10q
*Love phones*
Nokia 7390 v 03.84 * and others - 2630 & 6230 & 6680 & 8850
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