BI 4.1 monitoring service disabled

Hello,
An error occurs when I want to go to monitoring part of the CMC : "monitoring service is disabled. Only tests are available".
I stop and restart monitoring service without success.
We have a BI 4.1 SP04.
Do you have an idea to solve this issue ?
Thanks for your help.
Antoine

Hi,
Are you using the default Derby DB for monitoring or switched to Audit database in  CMC > Applications > Monitoring Application > Properties.
Check attached links.
http://scn.sap.com/community/bi-platform/remote-supportability/blog/2013/06/24/sap-businessobjects-40-monitoring-configuration--part3
http://scn.sap.com/docs/DOC-57584

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