BI presentation Services are down

Hi Gurus,
My Presentation services are down and i am not able to start the same. I am receiving below error
File:cachemgr.cpp
Line:287
Location:
saw.sqlNodeCacheMgr.loadCatalog
saw.webextensionbase.init
saw.sawserver
ecid:
[OBIPS] [NOTIFICATION:1] [] [saw.sawserver] [ecid: ] [tid: ] Oracle BI Presentation Services are shutting down.[[
File:sawserver.cpp
Line:712
Location:
ecid:
Please help
Sumit Agrawal
Edited by: sumit_agr on Jul 26, 2012 7:59 PM

Try fully restart (below procedure for OBIEE "Simple" installation on Linux)
Stop
1) Stop OBIEE processes (C++ components) : [MiddlewareHome]/instances/instance1/bin/opmnctl stopall
2) Stop Weblogic : [MiddlewareHome]/user_projects/domains/bifoundation_domain/bin/stopWebLogic.sh
3) Confirm that Weblogic is not running: ps aux | grep java
4) Optionaly if Weblogic process still running: kill -9 procesID
Start
5) Start OBIEE Services (C++ components): nohup [MiddlewareHome]/user_projects/domains/bifoundation_domain/bin/startWebLogic.sh
6) Close putty session and wait until Weblogic is up. -> you can check it in user home: e.g. /home/obi/nohup.out : log should end with : <Server state changed to RUNNING> <Server started in RUNNING mode>
7) Start OBIEE (C++) processes : [MiddlewareHome]/instances/instance1/bin/opmnctl startall
8) [MiddlewareHome]/instances/instance1/bin/opmnctl status -l     Verify that all processes are running

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Error 500--Internal Server Error
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================================================================================
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++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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================================================================================
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++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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--------------------------------------------------------------+---------
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--------------------------------------------------------------+---------
coreapplication_obiccs1 | OracleBIClusterCo~ | 7564 | Alive
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[2015-04-22T13:05:03.000+04:00] [OracleBISchedulerComponent] [NOTIFICATION:1] [] [] [ecid: ] [tid: 1] [68013] Scheduler service started.
[2015-04-22T13:05:03.000+04:00] [OracleBISchedulerComponent] [NOTIFICATION:1] [] [] [ecid: ] [tid: 1] [68030] Scheduler subsystem started: Job scheduler.
[2015-04-22T13:05:03.000+04:00] [OracleBISchedulerComponent] [NOTIFICATION:1] [] [] [ecid: ] [tid: 1] [71076] Oracle BI Scheduler tmdsssvr:155.128.137.150:9705 has been changed to an Inactive state.
[2015-04-22T13:05:08.000+04:00] [OracleBISchedulerComponent] [NOTIFICATION:1] [] [] [ecid: 0001Z7doIMmFw00Fzzw0w00005Uh00000H,0] [tid: 18] [43071] A connection with Cluster Controller tmdsssvr:9706 was established.
[2015-04-22T13:05:08.000+04:00] [OracleBISchedulerComponent] [NOTIFICATION:1] [] [] [ecid: 0001Z7doIMmFw00Fzzw0w00005Uh00000H,0] [tid: 18] [71075] Oracle BI Scheduler tmdsssvr:155.128.137.150:9705 has been changed to an Active state.
[2015-04-22T14:27:37.000+04:00] [OracleBISchedulerComponent] [ERROR:1] [] [] [ecid: 0001ZCG_oINFw00Fzzw0w00005Uh00002_,0] [tid: b] [nQSError: 77006] Oracle BI Presentation Server Error: An error occurred during connect to "192.168.150.150:9710". Connection refused [Socket:41] [[
Error Codes: YM52INCK
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Regards,
Ather Shaikh

Paste the Presentation services log not the scheduler log !
Regards,
<Moderator Edit - deleted link spam - pl see FAQ link on top of this page for instructions on where it is acceptable to use signature links>

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Ronny wrote:
Hi All,
I had a running instance of OBIEE 11g 11.1.1.6.0, my 11g rpd and webcatlog was working fine. Imp to note is that, I had configured external LDAP authenticator and wasn't using the weblogic embedded LDAP. Was LDAP access working fine before upgrading the 10g rpd and webcat?
Now, today, I had to updrage 10g RPD and Webcatlog to 11g and merge into the my current 11g system. I ran the upgrade utitlity and it completed the upgrade successfully but now when I try to login into presentation services using the weblogic user, the presentation services gets hung. It doesn't even give me a message like "Invalid login or password" I DON't get any message but my Presentation services and RPD gets hung( when I try to open it online)What do the logs say?
Also, I am trying to refresh the GUIDs after making the necessary changes in the config and instanceconfig.xml file i start the obi server and presentation server, it doesn't come up. So I am unable to refresh my GUIDsWhen you say doesn't come up, do you mean the services are down? If yes, what do the logs say about this?

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[2012-10-16T23:10:49.092+03:00] [AdminServer] [ERROR] [] [oracle.bi.management.sysmancommon] [host: obieesampleapp.us.oracle.com] [nwaddr: 127.0.0.1] [tid: Thread-183] [userId: weblogic] [ecid: 11d1def534ea1be0:5841315a:13a6b2c4365:-8000-00000000000000ef,0] [APP: biadminservices#11.1.1] [TARGET: /Farm_bifoundation_domain/bifoundation_domain/AdminServer/biadminservices(11.1.1)] [TARGET_TYPE: j2ee_application] Operation Failed: start; OracleInstance: instance1; Component: coreapplication_obips1; msg: 0 of 1 processes started.
[2012-10-16T23:10:49.112+03:00] [AdminServer] [ERROR] [OBI-SYSMAN-1249] [oracle.bi.management.sysmancommon] [host: obieesampleapp.us.oracle.com] [nwaddr: 127.0.0.1] [tid: Thread-148] [userId: weblogic] [ecid: 11d1def534ea1be0:5841315a:13a6b2c4365:-8000-00000000000000ef,1:29115] [APP: biadminservices#11.1.1] [TARGET: /Farm_bifoundation_domain/bifoundation_domain/AdminServer/biadminservices(11.1.1)] [TARGET_TYPE: j2ee_application] Processing Event: SEVERE: Element Type: PROCESS, Element Id: instance1:coreapplication_obips1, Operation Result: FAILED_TO_START, Detail Message: Operation Failed: start; OracleInstance: instance1; Component: coreapplication_obips1; msg: 0 of 1 processes started.
[2012-10-16T23:10:51.384+03:00] [AdminServer] [ERROR] [OBI-SYSMAN-1249] [oracle.bi.management.sysmancommon] [host: obieesampleapp.us.oracle.com] [nwaddr: 127.0.0.1] [tid: Thread-148] [userId: weblogic] [ecid: 11d1def534ea1be0:5841315a:13a6b2c4365:-8000-00000000000000ef,1:29115] [APP: biadminservices#11.1.1] [TARGET: /Farm_bifoundation_domain/bifoundation_domain/AdminServer/biadminservices(11.1.1)] [TARGET_TYPE: j2ee_application] Processing Event: SEVERE: Element Type: BI_INSTANCE, Element Id: coreapplication, Operation Result: FAILED_TO_START, Detail Message: Error in starting one or more components of BI Instance; Please check the server log files for detailed message.
[2012-10-16T23:10:51.386+03:00] [AdminServer] [ERROR] [EM-02694] [oracle.sysman.emai.view.bi.impl.ProgressDialogHelper] [host: obieesampleapp.us.oracle.com] [nwaddr: 127.0.0.1] [tid: Thread-148] [userId: weblogic] [ecid: 11d1def534ea1be0:5841315a:13a6b2c4365:-8000-00000000000000ef,1:29115] [APP: em] [TARGET: /Farm_bifoundation_domain/bifoundation_domain/AdminServer/em] [TARGET_TYPE: j2ee_application] Supplementary information regarding operation: PROCESS:instance1:coreapplication_obips1;FAILED_TO_START;Operation Failed: start; OracleInstance: instance1; Component: coreapplication_obips1; msg: 0 of 1 processes started.
[2012-10-16T23:10:51.387+03:00] [AdminServer] [ERROR] [EM-02694] [oracle.sysman.emai.view.bi.impl.ProgressDialogHelper] [host: obieesampleapp.us.oracle.com] [nwaddr: 127.0.0.1] [tid: Thread-148] [userId: weblogic] [ecid: 11d1def534ea1be0:5841315a:13a6b2c4365:-8000-00000000000000ef,1:29115] [APP: em] [TARGET: /Farm_bifoundation_domain/bifoundation_domain/AdminServer/em] [TARGET_TYPE: j2ee_application] Supplementary information regarding operation: BI_INSTANCE:coreapplication;FAILED_TO_START;Error in starting one or more components of BI Instance; Please check the server log files for detailed message.
#MESSAGE_COUNT: 5
i have already tried below mentioned things but still issue persists,
RESOLUTION:
Connect to WebLogic Server (WLS) Console -> Deployments. Ensure that all deployed components are in ‘Active’ state.
Use the command prompt to verify the opmn status, as the EM console will not always reflect the correct status.
If any of the components is in ‘Prepared’ state, select that application and then click on “start servicing all requests”.
Restart BI Server and Presentation Services
If this does not resolve the issue please follow the steps below:
In some cases, the following additional step might be needed to resolve the issue.
Access the Enterprise Manager Fusion Middleware control: http://<host.domain>:port/em
Navigate to Business Intelligence -> coreapplication
‘Capacity Management’ tab -> ‘Scalability’ sub-tab
Click on ‘Lock and Edit Configuration’ button
Enter the IP address in the ‘Listen Address’ field
Click on ‘Activate Changes’ followed by ‘Release Configuration’ buttons.
Restart BI Server and Presentation Services
Please guide.
log file is as below,
[2012-10-16T23:10:38.000+03:00] [OBIPS] [NOTIFICATION:1] [] [saw.sawserver] [ecid: ] [tid: ] Oracle BI Presentation Services (OBIPS) 11.1.1.6.2 (Build 120605.2000 BP1 32-bit) are starting up.[[
File:sawserver.cpp
Line:455
Location:
     saw.sawserver
ecid:
[2012-10-16T23:10:39.000+03:00] [OBIPS] [ERROR:31] [] [saw.connectionPool.getConnection] [ecid: ] [tid: ] Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password. (08004)[[
File:connection.cpp
Line:395
Location:
     saw.connectionPool.getConnection
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2012-10-16T23:10:39.000+03:00] [OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password. (08004)[[
File:odbcuserpoploaderimpl.cpp
Line:316
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2012-10-16T23:10:39.000+03:00] [OBIPS] [ERROR:31] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Could not create a system user connection to Oracle BI Server during start-up. Please check the error message and try again.
Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password. (08004)[[
File:odbcuserpoploaderimpl.cpp
Line:319
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2012-10-16T23:10:39.000+03:00] [OBIPS] [NOTIFICATION:1] [] [saw.sawserver] [ecid: ] [tid: ] Oracle BI Presentation Services are shutting down.[[
File:sawserver.cpp
Line:713
Location:
     saw.sawserver
ecid:
[2012-10-16T23:10:45.000+03:00] [OBIPS] [NOTIFICATION:1] [] [saw.sawserver] [ecid: ] [tid: ] Oracle BI Presentation Services (OBIPS) 11.1.1.6.2 (Build 120605.2000 BP1 32-bit) are starting up.[[
File:sawserver.cpp
Line:455
Location:
     saw.sawserver
ecid:
[2012-10-16T23:10:47.000+03:00] [OBIPS] [ERROR:31] [] [saw.connectionPool.getConnection] [ecid: ] [tid: ] Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password. (08004)[[
File:connection.cpp
Line:395
Location:
     saw.connectionPool.getConnection
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2012-10-16T23:10:47.000+03:00] [OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password. (08004)[[
File:odbcuserpoploaderimpl.cpp
Line:316
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2012-10-16T23:10:47.000+03:00] [OBIPS] [ERROR:31] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Could not create a system user connection to Oracle BI Server during start-up. Please check the error message and try again.
Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password. (08004)[[
File:odbcuserpoploaderimpl.cpp
Line:319
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2012-10-16T23:10:47.000+03:00] [OBIPS] [NOTIFICATION:1] [] [saw.sawserver] [ecid: ] [tid: ] Oracle BI Presentation Services are shutting down.[[
File:sawserver.cpp
Line:713
Location:
     saw.sawserver
ecid:
Edited by: 948856 on Oct 16, 2012 1:24 PM

hi Christian,
tried it.still same error. going to download fresh VMs from oracle.hoping same issue will not come again.
thanks,

Unable to Start OBIEE 11g Presentation Services,Javahost and BI Server

Hi All,
my friend installed OBIEE 10g and OBIEE 11g installed in same system.now i am unable to start OBIEE 11g obi server,presentation services,java host when i see in the properties presentation services ,obi server and java host in services.msc the path here is pointing to obiee 10g sawserver,javahost and presentation services.
Reply ASAP.
Thanks
Kiran Kumar

Nitin,
My sawlog0.log file has last updated at month May. Hope it is not helpful... any thing else i can do?
[2013-05-27T19:32:23.000+05:30] [OBIPS] [NOTIFICATION:1] [] [saw.rpc.server.listen] [ecid: 00iF4UG0tAx7m3XPxuDwXW0002Vk000005,0] [tid: ] Server shutdown initiated by OPMN.[[
File:socketrpcserver.cpp
Line:824
Location:
    saw.rpc.server.listen
    saw.sawserver
ecid: 00iF4UG0tAx7m3XPxuDwXW0002Vk000005,0
[2013-05-27T19:32:23.000+05:30] [OBIPS] [ERROR:16] [] [saw.dms.conext.unwrap] [ecid: 00iF4UG0tAx7m3XPxuDwXW0002Vk000005,0:14] [tid: 9400] Failed to restore ctx from reference[[
File:executioncontext.cpp
Line:286
Location:
    saw.dms.conext.unwrap
    saw.threadpool.socketrpcserver
    saw.threads
ecid: 00iF4UG0tAx7m3XPxuDwXW0002Vk000005,0:14
ThreadID: 9400
[2013-05-27T19:32:23.000+05:30] [OBIPS] [NOTIFICATION:1] [] [saw.sawserver] [ecid: 00iF4UG0tAx7m3XPxuDwXW0002Vk000005,0] [tid: ] Oracle BI Presentation Services are shutting down.[[
File:sawserver.cpp
Line:698
Location:
    saw.sawserver
    saw.sawserver.terminatesawserver
    saw.sawserver
ecid: 00iF4UG0tAx7m3XPxuDwXW0002Vk000005,0

Not able to start presentation services during EBS integration with OBI

Hi All,
I ran through an issue while trying to integrate OBIEE 11.1.1.5 with EBS R12. I followed the steps mentioned in the below link
http://docs.oracle.com/cd/E14571_01/bi.1111/e16364/ebs_actions.htm
I restarted all the services but i was routed to OBIEE login screen through EBS. Later on i made some changes in connection pool of the repository and started the services but now presentation services are not coming up. i tried restarting all the services from EM and opmnctl but to no avail. i went through sawlog5 and console~coreapplication_obips1~1.log file but not able to find any specific error. Below is the error description from both the files
sawlog5.log : [2012-06-29T07:24:45.000+02:00] [OBIPS] [ERROR:16] [] [saw.dms.conext.unwrap] [ecid: 000001U8AG25Ahd5pf_AiY01402c000001,0:29] [tid: 4884] Failed to restore ctx from reference[[
File:executioncontext.cpp
Line:286
Location:
saw.dms.conext.unwrap
saw.threadpool
saw.threads
ecid: 000001U8AG25Ahd5pf_AiY01402c000001,0:29
ThreadID: 4884
console~coreapplication_obips1~1.log : 12/06/29 08:08:29 Start process
12/06/29 08:08:51 Start process
12/06/29 08:19:41 Start process
12/06/29 08:20:00 Start process
12/06/29 09:09:53 Start process
12/06/29 09:10:15 Start process
i am relatively new to OBIEE 11g platform. Please let me know if i need to look in some other log files.
Regards,
Sandeep

Hi,
i did make changes to connection pool but those changes are inevitable. I pointed those connection pools to the new EBS database.
@DPKA : i did make changes to instanceconfig. As a part of OBIEE integration with EBS, i changed instanceconfig.xml and started the services. I didn't bring down the services while making the changes. Did that have any impact on services.
Regards,
Sandeep

BI presentation Services are down

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