BI Publisher - output file window won't open

My customer is having an issue with opening or saving report output generated by BI Publisher.
Environment is Siebel CRM 8.1.1 running on RH Linux 4. Out of box reports work fine to the extent we can fin all the outputs under Administration - BIP Report. However after we select the output type (PDF, EXCEL, RTF, etc), a new window opens prompting for either "open" or "save". Clicking either button will result in nothing, while the local desktop's CPU usage by IE shoot up, sometimes up to 100%. Browser is IE6 by the way.
If anybody has seen this before or has any pointers, please let me know.
Thanks!
Jiang Tong | Principal Architecture Specialist | 630.618.1911 (cell) Oracle Application Expert Services Westchester, IL USA | CST Time Zone

We un-installed 2 Microsoft patches to make it work. For the benefit of other users who might encounter the same problem - KB976749, KB974455.
Jiang Tong | Principal Architecture Specialist | 630.618.1911 (cell) Oracle Application Expert Services Westchester, IL USA | CST Time Zone

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    0x1000 - 0x5ceff0 com.apple.Safari 5.0 (5533.16) <19d9230cb3d6cb500bca9a37dd897d0d> /Applications/Safari.app/Contents/MacOS/Safari
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    0x1ade000 - 0x1adfffc +com.yourcompany.ct_loader 1.4.0.6 (1406) <cb081fec80551692c978a91a59bf5f2b> /Library/InputManagers/CTLoader/ctloader.bundle/Contents/MacOS/ctloader
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    0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <458eed38a009e5658a79579e7bc26603> /usr/lib/dyld
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    0x90391000 - 0x9060dfe7 com.apple.Foundation 6.5.9 (677.26) <c68b3cff7864959becfc7fd1a384f925> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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    0x90caf000 - 0x90d8ffff libobjc.A.dylib ??? (???) <400e943f9e8a678eea22a1d1205490ee> /usr/lib/libobjc.A.dylib
    0x90d90000 - 0x90e37fec com.apple.CFNetwork 438.14 (438.14) <5f9ee0430b5f6319f18d9b23e777e0d2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
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    0x90efe000 - 0x90fecfef com.apple.PubSub 1.0.5 (65.19) <8a817c4eb3fa7e3517eb0cc5d02e5abd> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
    0x90fed000 - 0x910a8fe3 com.apple.CoreServices.OSServices 228.1 (228.1) <ebdde14b3ea5db5fcacf39fcfda81294> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
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    0x91548000 - 0x91822ff3 com.apple.CoreServices.CarbonCore 786.11 (786.14) <d5cceb2fe9551d345d40dd1ecf409ec2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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    0x91888000 - 0x91888ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x91889000 - 0x91895ff9 com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
    0x9189b000 - 0x918dcfe7 libRIP.A.dylib ??? (???) <e9c5df8bd574b71e55ac60c910b929ce> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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    0x91bcd000 - 0x91fddfef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x91fde000 - 0x92015fff com.apple.SystemConfiguration 1.9.2 (1.9.2) <eab546255ac099b9616df999c9359d0e> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
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    0x9249c000 - 0x92658ff3 com.apple.QuartzComposer 2.1 (106.13) <40f034e8c8fd31c9081f5283dcf22b78> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
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    0x9331e000 - 0x93333ffb com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x93334000 - 0x93336fff com.apple.securityhi 3.0 (30817) <40562b85d99118354c974e76c32fa6fb> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x93337000 - 0x9346ffe7 com.apple.imageKit 1.0.2 (1.0) <00d03cf7f26e1b6023efdc4bd15dd52e> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
    0x93470000 - 0x934b0fef com.apple.CoreMedia 0.484.2 (484.2) <37461ff47cb25ad434a8544c97271d28> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
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    0x9358b000 - 0x9358bfff com.apple.Carbon 136 (136) <4177916bbf70e0ddc446f94001d54c95> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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    0x9361f000 - 0x9361fffe com.apple.MonitorPanelFramework 1.2.0 (1.2.0) <1f4c10fcc17187a6f106e0a0be8236b0> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
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    0x952fb000 - 0x9532cffb com.apple.quartzfilters 1.5.0 (1.5.0) <92b4f39479fdcabae0d8f53febd22fad> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
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    0x956c5000 - 0x956ffffe com.apple.securityfoundation 3.0.2 (36131) <39663c9b6f1a09d0566305d9f87cfc91> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
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    0x959c6000 - 0x95b4afef com.apple.MediaToolbox 0.484.2 (484.2) <a5110a7d3bcb02c45ad8fca1f4957917> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
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    0x95c21000 - 0x95cd1fff edu.mit.Kerberos 6.0.13 (6.0.13) <804bd1b3f08fb57396781f012006367c> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x95ce3000 - 0x95ce4ffc libffi.dylib ??? (???) <eaf10b99a3fbc4920b175809407466c0> /usr/lib/libffi.dylib
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    0x95d02000 - 0x95deaff3 com.apple.CoreData 100.2 (186.2) <44df326fea0236718f5ed64084e82270> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x95deb000 - 0x95e1afe3 com.apple.AE 402.3 (402.3) <b13bfda0ad9314922ee37c0d018d7de9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x96d1b000 - 0x96d29ffd libz.1.dylib ??? (???) <a98b3b221a72b54faf73ded3dd7000e5> /usr/lib/libz.1.dylib
    0x96d2a000 - 0x96d3afff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <273d96ff861dc68be659c07ef56f599a> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x96d3b000 - 0x96d47fff libbz2.1.0.dylib ??? (???) <887bb6f73d23088fe42946cd9f134876> /usr/lib/libbz2.1.0.dylib
    0x96d48000 - 0x96dc2ff8 com.apple.print.framework.PrintCore 5.5.4 (245.6) <03d0585059c20cb0bde5e000438c49e1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x96dc3000 - 0x96dc8fff com.apple.DisplayServicesFW 2.0.2 (2.0.2) <cb9b98b43ae385a0f374baabe2b71764> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x96dc9000 - 0x96dc9ff8 com.apple.Cocoa 6.5 (???) <a1bc9247cf65c20f1a44d0973cbe649c> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x96dca000 - 0x96f14feb com.apple.QTKit 7.6.6 (1674) <ff784c2169c4214493a2b5153d80bd25> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x96f15000 - 0x96f47fff com.apple.LDAPFramework 1.4.5 (110) <bb7a3e5d66f00d1d1c8a40569b003ba3> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x96f48000 - 0x96f48ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
    0x96f49000 - 0x96f67ff3 com.apple.DirectoryService.Framework 3.5.7 (3.5.7) <062b391cc6becb098d8e5f4b32e50c4a> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x96f68000 - 0x96f6fff7 libCGATS.A.dylib ??? (???) <1339abfb67318d65c0130f76bc8c4da6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x96f70000 - 0x96f79fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <da2d8411921a3fd8bc898dc753b7f3ee> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x96f7a000 - 0x96f89fff libsasl2.2.dylib ??? (???) <0ae9f3c08d8508d9dba56324c60ceb63> /usr/lib/libsasl2.2.dylib
    0x96f8a000 - 0x96fa0fff com.apple.DictionaryServices 1.0.0 (1.0.0) <7d20b8d1fb238c3e71d0fa6fda18c4f7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x96fa1000 - 0x96fa5fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
    0x96fa6000 - 0x97362ff4 com.apple.VideoToolbox 0.484.2 (484.2) <35f2d177796ebb3b61f9d06593d1787a> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
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    0x9738c000 - 0x97729fef com.apple.QuartzCore 1.5.8 (1.5.8) <a28fa54346a9f9d5b3bef076a1ee0fcf> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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