BI Publisher - output file window won't open
My customer is having an issue with opening or saving report output generated by BI Publisher.
Environment is Siebel CRM 8.1.1 running on RH Linux 4. Out of box reports work fine to the extent we can fin all the outputs under Administration - BIP Report. However after we select the output type (PDF, EXCEL, RTF, etc), a new window opens prompting for either "open" or "save". Clicking either button will result in nothing, while the local desktop's CPU usage by IE shoot up, sometimes up to 100%. Browser is IE6 by the way.
If anybody has seen this before or has any pointers, please let me know.
Thanks!
Jiang Tong | Principal Architecture Specialist | 630.618.1911 (cell) Oracle Application Expert Services Westchester, IL USA | CST Time Zone
We un-installed 2 Microsoft patches to make it work. For the benefit of other users who might encounter the same problem - KB976749, KB974455.
Jiang Tong | Principal Architecture Specialist | 630.618.1911 (cell) Oracle Application Expert Services Westchester, IL USA | CST Time Zone
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Process: Safari [298]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0 (5533.16)
Build Info: WebBrowser-75331600~3
Code Type: X86 (Native)
Parent Process: launchd [109]
Interval Since Last Report: 730 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 139 sec
Per-App Crashes Since Last Report: 1
Date/Time: 2010-06-13 21:20:14.703 -0400
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: 86EC2BF9-DBA0-48F5-A7AC-2F57BB72EE71
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000008
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.Safari 0x00136ee3 0x1000 + 1269475
1 com.apple.Safari 0x00136f58 0x1000 + 1269592
2 com.apple.Safari 0x0013aa73 0x1000 + 1284723
3 com.apple.Safari 0x0007bc9a 0x1000 + 502938
4 com.apple.Safari 0x0001bcb0 0x1000 + 109744
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6 com.apple.Safari 0x0007e170 0x1000 + 512368
7 com.apple.AppKit 0x929620f1 -[NSWindowController _windowDidClose] + 140
8 com.apple.Safari 0x0007dca6 0x1000 + 511142
9 com.apple.Safari 0x0007dc29 0x1000 + 511017
10 com.apple.CoreFoundation 0x9506ab25 -[NSArray makeObjectsPerformSelector:] + 565
11 com.apple.AppKit 0x929935ef -[NSApplication _deallocHardCore:] + 433
12 com.apple.AppKit 0x9299230d -[NSApplication terminate:] + 742
13 com.apple.AppKit 0x928b2e8f -[NSApplication sendAction:to:from:] + 112
14 com.apple.Safari 0x0004797d 0x1000 + 289149
15 com.apple.AppKit 0x92961b64 -[NSMenu performActionForItemAtIndex:] + 493
16 com.apple.AppKit 0x92961869 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 220
17 com.apple.AppKit 0x9293e4ba AppKitMenuEventHandler + 6608
18 com.apple.HIToolbox 0x9789913d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
19 com.apple.HIToolbox 0x9789857b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
20 com.apple.HIToolbox 0x978b4ecc SendEventToEventTarget + 52
21 com.apple.HIToolbox 0x978e91e7 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 411
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23 com.apple.HIToolbox 0x9790f914 SendMenuItemSelectedEvent + 134
24 com.apple.HIToolbox 0x9790f82a FinishMenuSelection(MenuData*, MenuData*, MenuResult*, MenuResult*, unsigned long, unsigned long, unsigned long, unsigned char) + 162
25 com.apple.HIToolbox 0x978ec494 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 640
26 com.apple.HIToolbox 0x978ebe7f _HandleMenuSelection2 + 383
27 com.apple.HIToolbox 0x978ebcf3 _HandleMenuSelection + 53
28 com.apple.AppKit 0x9287ae67 _NSHandleCarbonMenuEvent + 244
29 com.apple.AppKit 0x927e1bc2 _DPSNextEvent + 1918
30 com.apple.AppKit 0x927e0f88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
31 com.apple.Safari 0x00015e67 0x1000 + 85607
32 com.apple.AppKit 0x927d9f9f -[NSApplication run] + 795
33 com.apple.AppKit 0x927a71d8 NSApplicationMain + 574
34 com.apple.Safari 0x0000a3c6 0x1000 + 37830
Thread 1:
0 libSystem.B.dylib 0x9009244e _semwaitsignal + 10
1 libSystem.B.dylib 0x900bcdcd pthreadcondwait$UNIX2003 + 73
2 com.apple.JavaScriptCore 0x93295dff ***::TCMalloc_PageHeap::scavengerThread() + 175
3 com.apple.JavaScriptCore 0x9329611f ***::TCMalloc_PageHeap::runScavengerThread(void*) + 15
4 libSystem.B.dylib 0x900bc155 pthreadstart + 321
5 libSystem.B.dylib 0x900bc012 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x9008b266 machmsgtrap + 10
1 libSystem.B.dylib 0x90092a5c mach_msg + 72
2 com.apple.CoreFoundation 0x94ffbe7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x94ffcaa8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x90d93264 CFURLCacheWorkerThread(void*) + 388
5 libSystem.B.dylib 0x900bc155 pthreadstart + 321
6 libSystem.B.dylib 0x900bc012 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9008b266 machmsgtrap + 10
1 libSystem.B.dylib 0x90092a5c mach_msg + 72
2 com.apple.CoreFoundation 0x94ffbe7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x94ffcaa8 CFRunLoopRunInMode + 88
4 com.apple.Safari 0x0002ea39 0x1000 + 186937
5 com.apple.Safari 0x0002e782 0x1000 + 186242
6 com.apple.Safari 0x0002e71b 0x1000 + 186139
7 libSystem.B.dylib 0x900bc155 pthreadstart + 321
8 libSystem.B.dylib 0x900bc012 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x900da6fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x900bc155 pthreadstart + 321
2 libSystem.B.dylib 0x900bc012 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9009244e _semwaitsignal + 10
1 libSystem.B.dylib 0x90092216 usleep$UNIX2003 + 61
2 com.apple.AppKit 0x92847bf1 -[NSUIHeartBeat _heartBeatThread:] + 2042
3 com.apple.Foundation 0x9039bdfd -[NSThread main] + 45
4 com.apple.Foundation 0x9039b9a4 _NSThread__main_ + 308
5 libSystem.B.dylib 0x900bc155 pthreadstart + 321
6 libSystem.B.dylib 0x900bc012 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000008 ebx: 0x00000008 ecx: 0xa05654a0 edx: 0x00000007
edi: 0x00000000 esi: 0x019c8878 ebp: 0xbfffe4e8 esp: 0xbfffe4d0
ss: 0x0000001f efl: 0x00010282 eip: 0x00136ee3 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000008
Binary Images:
0x1000 - 0x5ceff0 com.apple.Safari 5.0 (5533.16) <19d9230cb3d6cb500bca9a37dd897d0d> /Applications/Safari.app/Contents/MacOS/Safari
0x642000 - 0x64dfff libxar.1.dylib ??? (???) /usr/lib/libxar.1.dylib
0x655000 - 0x67ffe8 com.apple.framework.Apple80211 5.2.8 (528.1) <97dfd0c2d44d3c5839dd96f74e43d9c2> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x690000 - 0x69fff8 SyndicationUI ??? (???) <7b47710fa39f08be613ecebe0e4f5ece> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x1ade000 - 0x1adfffc +com.yourcompany.ct_loader 1.4.0.6 (1406) <cb081fec80551692c978a91a59bf5f2b> /Library/InputManagers/CTLoader/ctloader.bundle/Contents/MacOS/ctloader
0x1c38000 - 0x1c38ffe +com.conduit.ct_scripting.osax 1.4.0.6 (1406) <92d4792a5a53176845888eda0e7e714e> /Library/ScriptingAdditions/ctscripting.osax/Contents/MacOS/ctscripting
0x11dce000 - 0x120c7ff3 com.apple.RawCamera.bundle 2.3.0 (505) <1c7cea30ffe2b4de98ced6518df1e54b> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x13858000 - 0x13921fff +com.conduit.cttoolbar 1.4.0.6 (1406) <d2a453a7cc660ac32b56c54f1b711797> /Library/Application Support/Conduit/Plugins/cttoolbar.bundle/Contents/MacOS/ct_plugins
0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <458eed38a009e5658a79579e7bc26603> /usr/lib/dyld
0x90003000 - 0x90075fff com.apple.PDFKit 2.1.2 (2.1.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x9008a000 - 0x901f1ff3 libSystem.B.dylib ??? (???) <c8f52e158bf540cc000146ca8a705958> /usr/lib/libSystem.B.dylib
0x901f2000 - 0x9021ffeb libvDSP.dylib ??? (???) <4daafed78a471133ec30b3ae634b6d3e> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x90220000 - 0x9022afeb com.apple.audio.SoundManager 3.9.2 (3.9.2) <df077a8048afc3075c6f2d9e7780e78e> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x90270000 - 0x90303ff3 com.apple.ApplicationServices.ATS 3.8.1 (???) <56f6d9c6f0ae8dccb3b6def46d4ae3f3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90304000 - 0x9032dfff libcups.2.dylib ??? (???) <56606d10ebe7748522786218d3954586> /usr/lib/libcups.2.dylib
0x9032e000 - 0x9038bffb libstdc++.6.dylib ??? (???) <f75e5133d72769de5ce6c06153fc65f6> /usr/lib/libstdc++.6.dylib
0x90391000 - 0x9060dfe7 com.apple.Foundation 6.5.9 (677.26) <c68b3cff7864959becfc7fd1a384f925> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9060e000 - 0x90caefeb com.apple.CoreGraphics 1.409.5 (???) <a40644ccdbdc76e3a0ab4d468b2f9bdd> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x90caf000 - 0x90d8ffff libobjc.A.dylib ??? (???) <400e943f9e8a678eea22a1d1205490ee> /usr/lib/libobjc.A.dylib
0x90d90000 - 0x90e37fec com.apple.CFNetwork 438.14 (438.14) <5f9ee0430b5f6319f18d9b23e777e0d2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x90e6d000 - 0x90ebeff7 com.apple.HIServices 1.7.1 (???) <ba7fd0ede540a0da08db027f87efbd60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x90ebf000 - 0x90efdfff libGLImage.dylib ??? (???) <a6425aeb77f4da13212ac75df57b056d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x90efe000 - 0x90fecfef com.apple.PubSub 1.0.5 (65.19) <8a817c4eb3fa7e3517eb0cc5d02e5abd> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x90fed000 - 0x910a8fe3 com.apple.CoreServices.OSServices 228.1 (228.1) <ebdde14b3ea5db5fcacf39fcfda81294> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x910a9000 - 0x910c8ffa libJPEG.dylib ??? (???) <37050c2a8d6f7026c94b4bf07c4d8a80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x910c9000 - 0x91156ff7 com.apple.LaunchServices 292 (292) <a41286c7c1eb20ffd5cc796f791070f0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x91181000 - 0x9153ffea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x91540000 - 0x91547ffe libbsm.dylib ??? (???) <fa7ae5f1a621d9b69e7e18747c9405fb> /usr/lib/libbsm.dylib
0x91548000 - 0x91822ff3 com.apple.CoreServices.CarbonCore 786.11 (786.14) <d5cceb2fe9551d345d40dd1ecf409ec2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x91823000 - 0x91827fff libGIF.dylib ??? (???) <e7d550bda10018f52e61bb499dcf445f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91882000 - 0x91887fff com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x91888000 - 0x91888ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x91889000 - 0x91895ff9 com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x9189b000 - 0x918dcfe7 libRIP.A.dylib ??? (???) <e9c5df8bd574b71e55ac60c910b929ce> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x91b95000 - 0x91b95ffa com.apple.CoreServices 32 (32) <373d6a888f9204641f313bc6070ae065> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91b96000 - 0x91bccfef libtidy.A.dylib ??? (???) <7b9fc90dc0d50da27a24f6f84ccdd7b7> /usr/lib/libtidy.A.dylib
0x91bcd000 - 0x91fddfef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x91fde000 - 0x92015fff com.apple.SystemConfiguration 1.9.2 (1.9.2) <eab546255ac099b9616df999c9359d0e> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x92016000 - 0x92016ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x92052000 - 0x9205ffe7 com.apple.opengl 1.5.10 (1.5.10) <5a2813f80c9441170cc1ab8a3dac5038> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x92060000 - 0x920f3fff com.apple.ink.framework 101.3 (86) <d4c85b5cafa8027fff042b84a8be71dc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x92146000 - 0x92471ff6 com.apple.QuickTime 7.6.6 (1674) <3ebc05dcaf5857bc3d33a04ebabf5c1a> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x92472000 - 0x9249aff7 com.apple.shortcut 1.0.1 (1.0) <131202e7766e327d02d55c0f5fc44ad7> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x9249b000 - 0x9249bffe com.apple.quartzframework 1.5 (1.5) <6865aa0aeaa584b5a54d43f2f21d6c08> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9249c000 - 0x92658ff3 com.apple.QuartzComposer 2.1 (106.13) <40f034e8c8fd31c9081f5283dcf22b78> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x92659000 - 0x92760ff7 com.apple.WebKit 5533 (5533.16) <764c6865d214bd22d04da173232f076e> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
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0x927a1000 - 0x92f9ffef com.apple.AppKit 6.5.9 (949.54) <4df5d2e2271175452103f789b4f4d8a8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x92fa0000 - 0x9302dff7 com.apple.framework.IOKit 1.5.2 (???) <7a3cc24f78f93931731203854ae0d891> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9302e000 - 0x93031fff com.apple.help 1.1 (36) <1a25a8fbb49a830efb31d5c0a52939cd> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x93032000 - 0x9303dfe7 libCSync.A.dylib ??? (???) <d88c20c9a2fd0676dec62fddfa74979f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x93121000 - 0x9331dfff com.apple.JavaScriptCore 5533 (5533.13) <cef0a091b122549249e116cb9e213c60> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9331e000 - 0x93333ffb com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x93334000 - 0x93336fff com.apple.securityhi 3.0 (30817) <40562b85d99118354c974e76c32fa6fb> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x93337000 - 0x9346ffe7 com.apple.imageKit 1.0.2 (1.0) <00d03cf7f26e1b6023efdc4bd15dd52e> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x93470000 - 0x934b0fef com.apple.CoreMedia 0.484.2 (484.2) <37461ff47cb25ad434a8544c97271d28> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x934b1000 - 0x934d5feb libssl.0.9.7.dylib ??? (???) <5b29af782be5894be8b336c9c73c18b6> /usr/lib/libssl.0.9.7.dylib
0x934d6000 - 0x934e2ffe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x934e3000 - 0x9358afeb com.apple.QD 3.11.57 (???) <35f058678972d42b88ebdf652df79956> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x9358b000 - 0x9358bfff com.apple.Carbon 136 (136) <4177916bbf70e0ddc446f94001d54c95> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9358c000 - 0x935b0fff libxslt.1.dylib ??? (???) <0a9778d6368ae668826f446878deb99b> /usr/lib/libxslt.1.dylib
0x9361f000 - 0x9361fffe com.apple.MonitorPanelFramework 1.2.0 (1.2.0) <1f4c10fcc17187a6f106e0a0be8236b0> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x93620000 - 0x93af1fbe libGLProgrammability.dylib ??? (???) <7f18294a7bd0b6afe4319f29187fc70d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x93af2000 - 0x93af2ff8 com.apple.ApplicationServices 34 (34) <ee7bdf593da050bb30c7a1fc446eb8a6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x93af3000 - 0x93c2cff7 libicucore.A.dylib ??? (???) <f2819243b278259b9a622ea111ea5fd6> /usr/lib/libicucore.A.dylib
0x93c2d000 - 0x93d7fff3 com.apple.audio.toolbox.AudioToolbox 1.5.3 (1.5.3) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93d80000 - 0x93d80ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x93d81000 - 0x93e00ff5 com.apple.SearchKit 1.2.2 (1.2.2) <3b5f3ab6a363a4d8a2bbbf74213ab0e5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x93e01000 - 0x93e7efeb com.apple.audio.CoreAudio 3.1.2 (3.1.2) <782a08c44be4698597f4bbd79cac21c6> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x94218000 - 0x94252fe7 com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x94253000 - 0x94424ff3 com.apple.security 5.0.6 (37592) <5d7ae92f2e52ee7ba5ae658399770602> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x94425000 - 0x94470fe1 com.apple.securityinterface 3.0.4 (37213) <16de57ab3e3f85f3b753f116e2fa7847> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x94471000 - 0x94f88fff com.apple.WebCore 5533 (5533.16) <d76fbda5a7037dbea2216ef51fc426c0> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x94f89000 - 0x950bcfe7 com.apple.CoreFoundation 6.5.7 (476.19) <a332c8f45529ee26d2e9c36d0c723bad> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x951b2000 - 0x952faff7 com.apple.ImageIO.framework 2.0.7 (2.0.7) <cf45179ee2de2d46a6ced2ed147a454c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x952fb000 - 0x9532cffb com.apple.quartzfilters 1.5.0 (1.5.0) <92b4f39479fdcabae0d8f53febd22fad> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x9532d000 - 0x95389ff7 com.apple.htmlrendering 68 (1.1.3) <1c5c0c417891b920dfe139385fc6c155> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x954c8000 - 0x95593fef com.apple.ColorSync 4.5.3 (4.5.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x95594000 - 0x95611fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x95612000 - 0x956c4ffb libcrypto.0.9.7.dylib ??? (???) <d02f7e5b8a68813bb7a77f5edb34ff9d> /usr/lib/libcrypto.0.9.7.dylib
0x956c5000 - 0x956ffffe com.apple.securityfoundation 3.0.2 (36131) <39663c9b6f1a09d0566305d9f87cfc91> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x95700000 - 0x95702ffd com.apple.CrashReporterSupport 10.5.7 (161) <ccdc3f2000afa5fcbb8537845f36dc01> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x95703000 - 0x957e4ff7 libxml2.2.dylib ??? (???) <b3bc0b280c36aa17ac477b4da56cd038> /usr/lib/libxml2.2.dylib
0x957e5000 - 0x95965fff com.apple.AddressBook.framework 4.1.2 (702) <f9360f9926ccd411fdf7550b73034d17> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x95966000 - 0x959bfff7 libGLU.dylib ??? (???) <a3b9be30100a25a6cd3ad109892f52b7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x959c6000 - 0x95b4afef com.apple.MediaToolbox 0.484.2 (484.2) <a5110a7d3bcb02c45ad8fca1f4957917> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x95b4b000 - 0x95b99fe3 com.apple.AppleVAFramework 4.1.16 (4.1.16) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x95b9a000 - 0x95bf4ff7 com.apple.CoreText 2.0.4 (???) <f0b6c1d4f40bd21505097f0255abfead> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x95bf5000 - 0x95c20fe7 libauto.dylib ??? (???) <2e44c523b851e8e25f05d13a48070a58> /usr/lib/libauto.dylib
0x95c21000 - 0x95cd1fff edu.mit.Kerberos 6.0.13 (6.0.13) <804bd1b3f08fb57396781f012006367c> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x95ce3000 - 0x95ce4ffc libffi.dylib ??? (???) <eaf10b99a3fbc4920b175809407466c0> /usr/lib/libffi.dylib
0x95ce5000 - 0x95d01ff3 com.apple.CoreVideo 1.6.1 (48.6) <f1837beeefc81964abf7b58075edea2f> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x95d02000 - 0x95deaff3 com.apple.CoreData 100.2 (186.2) <44df326fea0236718f5ed64084e82270> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x95deb000 - 0x95e1afe3 com.apple.AE 402.3 (402.3) <b13bfda0ad9314922ee37c0d018d7de9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x96d1b000 - 0x96d29ffd libz.1.dylib ??? (???) <a98b3b221a72b54faf73ded3dd7000e5> /usr/lib/libz.1.dylib
0x96d2a000 - 0x96d3afff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <273d96ff861dc68be659c07ef56f599a> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96d3b000 - 0x96d47fff libbz2.1.0.dylib ??? (???) <887bb6f73d23088fe42946cd9f134876> /usr/lib/libbz2.1.0.dylib
0x96d48000 - 0x96dc2ff8 com.apple.print.framework.PrintCore 5.5.4 (245.6) <03d0585059c20cb0bde5e000438c49e1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x96dc3000 - 0x96dc8fff com.apple.DisplayServicesFW 2.0.2 (2.0.2) <cb9b98b43ae385a0f374baabe2b71764> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x96dc9000 - 0x96dc9ff8 com.apple.Cocoa 6.5 (???) <a1bc9247cf65c20f1a44d0973cbe649c> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x96dca000 - 0x96f14feb com.apple.QTKit 7.6.6 (1674) <ff784c2169c4214493a2b5153d80bd25> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x96f15000 - 0x96f47fff com.apple.LDAPFramework 1.4.5 (110) <bb7a3e5d66f00d1d1c8a40569b003ba3> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x96f48000 - 0x96f48ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
0x96f49000 - 0x96f67ff3 com.apple.DirectoryService.Framework 3.5.7 (3.5.7) <062b391cc6becb098d8e5f4b32e50c4a> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x96f68000 - 0x96f6fff7 libCGATS.A.dylib ??? (???) <1339abfb67318d65c0130f76bc8c4da6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x96f70000 - 0x96f79fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <da2d8411921a3fd8bc898dc753b7f3ee> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x96f7a000 - 0x96f89fff libsasl2.2.dylib ??? (???) <0ae9f3c08d8508d9dba56324c60ceb63> /usr/lib/libsasl2.2.dylib
0x96f8a000 - 0x96fa0fff com.apple.DictionaryServices 1.0.0 (1.0.0) <7d20b8d1fb238c3e71d0fa6fda18c4f7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x96fa1000 - 0x96fa5fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x96fa6000 - 0x97362ff4 com.apple.VideoToolbox 0.484.2 (484.2) <35f2d177796ebb3b61f9d06593d1787a> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x9737b000 - 0x9738bffc com.apple.LangAnalysis 1.6.5 (1.6.5) <d057feb38163121ffd871c564c692804> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9738c000 - 0x97729fef com.apple.QuartzCore 1.5.8 (1.5.8) <a28fa54346a9f9d5b3bef076a1ee0fcf> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9772a000 - 0x97746ff3 libPng.dylib ??? (???) <df60749fd50bcfa0da5b4cac899e09df> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x97751000 - 0x97758fe9 libgcc_s.1.dylib ??? (???) <e280ddf3f5fb3049e674edcb109f389a> /usr/lib/libgcc_s.1.dylib
0x97759000 - 0x97761fff com.apple.DiskArbitration 2.2.1 (2.2.1) <2664eeb3a4d0c95a21c089892a0ae8d0> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x97762000 - 0x977abfef com.apple.Metadata 10.5.8 (398.26) <e4d268ea45379200f03cdc7c8bedae6f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x977ac000 - 0x977ebfef libTIFF.dylib ??? (???) <cd2e392973a1fa35f23a0f37f55c579c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x977ec000 - 0x97876fe3 com.apple.DesktopServices 1.4.8 (1.4.8) <a6edef2d49ffdee3b01010b7e6edac1f> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x97877000 - 0x9788ffff com.apple.openscripting 1.2.8 (???) <0129d2f750f5ddcb92f4acf8a3541952> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x97890000 - 0x97890ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x97891000 - 0x97b99fe7 com.apple.HIToolbox 1.5.6 (???) <eece3cb8aa0a4e6843fcc1500aca61c5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x97b9a000 - 0x97b9cff5 libRadiance.dylib ??? (???) <3561a7a6405223a1737f41352f1fd8c8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x97b9d000 - 0x97bbbfff libresolv.9.dylib ??? (???) <9ed809256ce8913cddc3269c2e364654> /usr/lib/libresolv.9.dylib
0x97bce000 - 0x97bd4fff com.apple.print.framework.Print 218.0.3 (220.2) <5b7f4ef7c2df36aff9605377775781e4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x97bd5000 - 0x97c3bffb com.apple.ISSupport 1.8 (38.3) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x97c3f000 - 0x97c81fef com.apple.NavigationServices 3.5.2 (163) <72cdc9d21f6690837870923e7b8ca358> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x97c82000 - 0x97c9fff7 com.apple.QuickLookFramework 1.3.1 (170.9) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x97ca0000 - 0x97cebff7 com.apple.CoreMediaIOServices 130.0 (935) <4ee695edd53f5aa200021a2f69d24f76> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x97cec000 - 0x97db3ff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x97db4000 - 0x97e3bff7 libsqlite3.0.dylib ??? (???) <3334ea5af7a911637413334154bb4100> /usr/lib/libsqlite3.0.dylib
0x97e3c000 - 0x97e8bfff com.apple.QuickLookUIFramework 1.3.1 (170.9) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x97e8c000 - 0x97e91fff com.apple.CommonPanels 1.2.4 (85) <c135f02edd6b2e2864311e0b9d08a98d> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylibHI,
0x1ade000 - 0x1adfffc +com.yourcompany.ct_loader 1.4.0.6 (1406) <cb081fec80551692c978a91a59bf5f2b> /Library/InputManagers/CTLoader/ctloader.bundle/Contents/MacOS/ctloader0x1c38000 - 0x1c38ffe +com.conduit.ct_scripting.osax 1.4.0.6 (1406) <92d4792a5a53176845888eda0e7e714e> /Library/ScriptingAdditions/ctscripting.osax/Contents/MacOS/ctscripting0x13858000 - 0x13921fff +com.conduit.cttoolbar 1.4.0.6 (1406) <d2a453a7cc660ac32b56c54f1b711797>0x13858000 - 0x13921fff +com.conduit.cttoolbar 1.4.0.6 (1406) <d2a453a7cc660ac32b56c54f1b711797> /Library/Application Support/Conduit/Plugins/cttoolbar.bundle/Contents/MacOS/ct_plugins
CTLoader/Conduit are causing many Safari 5 update problems.
Go to: /Library/InputManagers Move these files to the Trash: CTLoader/ctloader.bundle/Contents/MacOS/ctloader
Now go to: /Library/ScriptingAdditions and move these files to the Trash: ctscripting.osax/Contents/MacOS/ctscripting
Go to: /Library/Application Support/Conduit/Plugins.
Move these files to the Trash: cttoolbar.bundle/Contents/MacOS/ct_plugins
Relaunch Safari.
Carolyn -
Invalid Library File - ITunes won't open - AT ALL!!!
hi, need some help! ITunes won't open, at all. Have followed Apple's advice to recreate library (by locating library.xml and moving it to the desktop, while trashing the ITunes library.itl file)ITunes still doesn't open. Connecting Ipod to laptop does nothing either! Any advice would be great!
3G Windows XPHey try this out:
Turn Norton 2005's Personal Firewall OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE.
Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.
After coming back go back to Norton 2005's Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM
window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found
in your Quicktime folder where that is in your system. Click OK. Turn Norton 2005's Personal Firewall ON, and try starting iTunes again.
This worked for me. It seems the Quicktime files were never automatically entered into my Norton 2005's Personal Firewall allowable programs listing. Adding them
manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6.
Let me know if this works out. -
Hi. Anyone have a suggestion for a PDF file that opens fine in Adobe Acrobat Reader on one platform (in my case, both Windows Vista and Windows 7), but won't open on another (in my case, Blackberry Playbook)? This is a camera operation manual from Pentax: I have downloaded it from Canadian, US and Japanese websites (different file names, same file size), but always get the same result.
Here are some of the details:
1. I can see the PDF file on both platforms, and it's the same size on both platforms (i.e. it's not a copying error creating a null-sized file on the Playbook).
2. Technically, you could say it "opens" on the Playbook, because Adobe Acrobat Reader launches... but the document reads like a zero-page blank file.
3. All the other PDFs I've ever used on the Playbook are fine: I have PDFs with hundreds more pages than this one, and they read and open OK.
I would get around the problem by saving the PDF in a different format, but password protection is preventing me from doing that.
Any suggestions you can offer will be welcome.
Thanks.Hi Kenneth, I am having this same issue but I am in a domain controlled environment. What I discovered is that I had to go to the actual exe file in C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe then right click on the exe, run as local administrator. Then I got a pop-up talking about this protected mode that I have seen in other places. I chose to ALWAYS open with protected mode disabled. Then my reader opened and worked perfectly. UNTIL I closed it and tried to open it again as my user. My problem is that I can't even get to the settings as my user to be able to disable protected mode. It seems the setting change is user to user not system wide. I hope this helps. Hopefully though I can get some help on being able to disable protected mode for the whole system. I currently can't find a registry key...there must be one!!
-
Have a iTunes music player file that won't open through iTunes - help!
I downloaded a music file from the internet that is an iTunes music player file, and now when I try to import it to iTunes it won't open or even if I just try to open the file it brings up iTunes, but no music is opened or played. I've tried to change the file's format through iTunes but i couldn't figure that out and I've tried to save it as a different type of file when I downloaded but that didn't work either. HELP PLEASE! I WANT MY MUSIC!!
Katrina S. wrote:
You have to have some kind of unzip program. Windows does not come with a built-in unzip program.
Useful info, Katrina. It's been so long since I had install an app to handle that (Remember Stuffit?) that it didn't occur to me that Windows either couldn't do it or didn't come with a utility along with all the other stuff that seems to come on an new computer. -
IPhoto 11 window won't open, only have full screen view
After I upgraded, the iphoto window would not come up. The menu bar at the top is active, and I am able to access my photos from Full Screen View. But when I toggle back, and close full screen, everything closes...
Any suggestions?
Thank you!Try trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder. (Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
What's the plist file?
For new users: Every application on your Mac has an accompanying plist file. It records certain User choices. For instance, in your favourite Word Processor it remembers your choice of Default Font, on your Web Browser is remembers things like your choice of Home Page. It even recalls what windows you had open last if your app allows you to pick up from where you left off last. The iPhoto plist file remembers things like the location of the Library, your choice of background colour, whether you are running a Referenced or Managed Library, what preferences you have for autosplitting events and so on. Trashing the plist file forces the app to generate a new one on the next launch, and this restores things to the Factory Defaults. Hence, if you've changed any of these things you'll need to reset them. If you haven't, then no bother. Trashing the plist file is Mac troubleshooting 101. -
Hi:
As noted above, Firefox won't open a new window. I restarted machine without closing Firefox. Now, I get the Firefox menu bar but it won't open a window. I'm using mac, with OS X 10.6Firefox doesn't install new versions of plugins, but Flash may update itself automatically.<br />
You are still one version behind on Flash, current is Flash 10.1 r85<br />
If the Flash player didn't update properly then you need to download the full version and run the installer as Administrator (right-click: Run as ...)
Flash Global Notifications Settings Panel:<br />
*http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager05.html
You are more versions behind on Java updates with having Java 6 U11, current is 6 U22.
*Java Plug-in 1.6.0_11 for Netscape Navigator (DLL Helper)
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE) -
My firefox browser won't open. It looks like it's working, but then it just stops.
Hi prubright, '''try Firefox Safe Mode''' to see if you can start firefox with that way. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
Try to start Firefox in Safe Mode as follows onWindows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
'''otherwise''', try to boot the computer in [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows Safe Mode with network support] (press F8 on the boot screen) and then see if that allows to start firefox.
thank you
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