BI publisher report cannot export to PDF on client machine

Hello,
I have created a report in BI Publisher and it exports perfectly to PDF and other formats on our machine. However when I download the files and send it to the client they are unable to export the report to any of the formats. I have not been able to reproduce the issue and hence becoming difficult to identify where the problem might be. Any help is greatly appreciated.
Thanks,
DRL

sorry i misunderstood you
Once the client upload the files they can view the report in interactive format but not in PDF or any other format.
ok step by step
Once the client upload the files
yes. as result client have file in pdf format on local machine
they can view the report in interactive format
interactive format ? sorry i don't know about it
but not in PDF
if client has pdf report why client can't view it as pdf ? may be client hasn't any pdf viewer ?
or any other format.
from pdf?
in general what are you talking about?
about BIP Server or may be OBIEE
how your question relate to BIP ?

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[12-4-24 13:44:10] [2063384:RT5906689]
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BI Publisher Version: 5.6.3
Data Base Version: Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - Production
OS Version: Linux version 2.4.21-27.ELsmp
Log file content.
APAC Consulting Localizations: Version : 12.0.0
Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
CLATHAPTWRA1 module: Thai WHT Return Attachment (PND1) Report
Current system time is 24-APR-2012 14:07:10
+-----------------------------
| Starting concurrent program execution...
+-----------------------------
Arguments
P_TAX_ENTITY_ID='6528'
P_ORG_ID='3536'
P_PERIOD_FROM='Apr-12'
P_TYPE='1'
P_REGEN_SEQ='Y'
P_COVER_PAGE='Y'
P_PRINT_TOTAL='Y'
P_DEBUG_SWITCH='Y'
Forcing NLS_NUMERIC_CHARACTERS to: '.,' for XDO processing
APPLLCSP Environment Variable set to :
Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
AMERICAN_THAILAND.AL32UTF8
Enter Password:
MSG-00000: CLATHAPTWRA1 : CLA Thai Vendor WHT Return Attachment (PND1) Report : Initial Version R12.1.1 v1.3 : 4-Jun-2010
MSG-00070: cs_no=1, cs_line_no=1
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Report Builder: Release 10.1.2.3.0 - Production on Tue Apr 24 14:07:12 2012
Copyright (c) 1982, 2005, Oracle. All rights reserved.
Start of log messages from FND_FILE
End of log messages from FND_FILE
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Output file size:
42257
------------- 1) PUBLISH -------------
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------------- 2) PRINT   -------------
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