BIG PROBLEM: 6.0 Device Software Update 2921 (Restore Progress Stalled)

Updating to the latest Device Software and Its hanging on the Restore Progress. Content Store 163 of 541 items but the bar is one square away from the end, and its a not moving. No movement on Phone either, just frozen with PC to Phone connect image. Suggestions?
Could it be frozen? and if so what do you do inorder to not corrupt your phone?

decided to unplug and reboot by removing battery. desktop manager said update successfull but needed to restore application and data. did that and all fine now.

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My iphone 4s crashes too much when i download and app from store and open it its freeze or crash and restart the phone i think i am having big problem with this device i restored it to factory settings and no waay!

My iphone 4s crashes too much when i download and app from store and open it its freeze or crash and restart the phone i think i am having big problem with this device i restored it to factory settings and no waay!

I think many of us need a Defense Against the Podcasts App professor.
Have you looked at this Apple support page?
http://support.apple.com/kb/HT6190?viewlocale=en_US&locale=en_US

Desktop Manager asks for "insert BB device software updater disk"

When open DM (v 5.0) a message "insert BB device software updater disk" for a file named "ApploaderWebSL-Upgrade[1].msi". I cant find it....help needed....
Solved!
Go to Solution.

OK. Can you uninstall 5.0 first. Next download and save the DM 5.0 exe file somewhere on your computer. Instead of double-clicking the file to install it, first extract the contents of the file to a folder on your computer. You can use any zipping program (i.e.. Winzip, Winrar, 7-zip) to right click the EXE file and choose Extract To. On my computer I created a folder called "Desktop Manager" and extracted all of the contents into that. Now you can go into the folder that contains the extracted contents and run the "BlackBerrySetup.exe" file to install the software.
If you just double click on the EXE file then the software extracts all required files to a temporary folder on your computer. After the installation is complete then the temporary files get deleted. So the main benefit to doing it above is that all of the installation files will always be located in a folder on your computer. So if you ever have to reinstall, repair, or find an MSI file that the program needs you don't have to download the software again.
Let me know if that works out.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Have problem when using the Software Update...

My network works well and when I found there are updates in itunes iPhoto and some other software, I manually open the Software Update, and after the bar "checking for new software" it always says "software update doesn't have any new software for your computer at this time". So I have to install 10.6.2 and 10.6.3 manually, and now my system version is 10.6.3, I have this problem since 10.6.1, and now I found there are so many software telling me they need updates, I can't do it manually because it's boring. So could anyone tell me what's the problem with my Snow Leopard? Thank you very much. I don't want to reinstall the whole system.

Thank you.
But as I found the two files, I deleted them, then I restarted my MBP, and the problem was still there... The software update showed the progress bar and it checked for a while and then tell me that there are no updates...
Message was edited by: JohnShu

Can't sync after device software update

I updated the device software on my 8530 to version 5.0.0.1000. Since then I have been unable to synchronize Organizer data between my 8530 and Outlook (2003) on my PC (Windows Vista) using the BlackBerry Desktop software (version 6.0.0.43). I keep getting the error message "Error encountered: Error code - 0x80040fb3. Check documentation". After clicking OK I get the message "Unable to complete synchronization".
Media data synchronizes okay.
Also, after the device software update, whenever I turn off and turn on my 8530 I get the message "Uncaught exception: java.lang.NullPointerException"
Help appreciated!

We have been down similar paths... I upgraded the OS to 5.0.0.983 last night and it didn't go well. It was getting the "Uncaught exception: java.lang.NullPointerException" error.
I wiped the whole BB and started fresh. Then I was getting 0x80040fb3 errors for Contact sync'ing.
I have ~700 contacts in Outlook and they sync'd fine. I went through the sync details screen and found a couple that once I deleted them, it would get to the end of the sync process and then give me that "Unable to Complete Synchronization" error. In utter frustration, I moved all the contacts to another contact folder and created a "Test Test" contact. It still had the unable to complete error - even with just ONE contact? Anyone have any ideas?

How To sign up to Receive notifications for BlackBerry Device Software updates ?

Hi All,
Happy new year to all.
CAn you help me to How To sign up to Receive notifications for BlackBerry Device Software updates for my devices. ?
Device model : Q5 device
DEvice OS : BB 10

You will receive a notification with your device, you can also check for updates in Settings.

Is there a problem witht he iphone software update.

is there a problem with the iphone software update. Tried updating but keep getting a message that an unknown error occured so software could not be updated.

the error message I am getting is unkown error (1602). unable to undate software. I have been able to update my software preveiously so I canot believe it has anything to do with the usp ports as I have not had this problem till I tried to udate to the new software that just released.

Is anyone else having problems with the new software update for macbook? I get random clicking and flicker an movement of the pointer!

Is anyone else having problems with the new software update for macbook? I get random clicking and flicker an movement of the pointer!

OS X 10.7 Lion, 10.8 Mountain Lion & 10.9 Mavericks
Reset Password starting from Recovery HD
Start the computer,then press and hold down command and R keys to start into recovery partition.
When you see the Apple logo, release the keys.
Wait until OS X Utilities window shows up.
Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"
from the drop down.
Terminal window will appear.
Type in resetpassword and press enter on the keyboard.
Leave the Terminal window open.
Reset Password Utility window will open with Macintosh HD selected.
Select the user account from the popup menu box.
Enter a new password.
Reenter the new password for the user.
Enter a hint.
Click the "Save" button.
Click  in the menubar and select Restart.
Log in.
If Keychain dialog box appears, select “Create New Keychain”.

HT1222 I am trying to do software update but it just say (waiting...) and nothing happen ! I try to restart the computer and shut down the computer but it won't let me pointing out to me that software updating is in progress.What should I do? Help please

I am a new IMac user trying to do Software Update but it just say (waiting) but nothing happen! I try to restart and shutdown the computer but it won't let me by leting me know that I can't shutdown or restart the computer while software updating is in progress.Please Help!!

OS X 10.7 Lion, 10.8 Mountain Lion & 10.9 Mavericks
Reset Password starting from Recovery HD
Start the computer,then press and hold down command and R keys to start into recovery partition.
When you see the Apple logo, release the keys.
Wait until OS X Utilities window shows up.
Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"
from the drop down.
Terminal window will appear.
Type in resetpassword and press enter on the keyboard.
Leave the Terminal window open.
Reset Password Utility window will open with Macintosh HD selected.
Select the user account from the popup menu box.
Enter a new password.
Reenter the new password for the user.
Enter a hint.
Click the "Save" button.
Click  in the menubar and select Restart.
Log in.
If Keychain dialog box appears, select “Create New Keychain”.

How to fix error 2? my phone got it when firming software update while restoring.

How to fix error 2? my phone got it when firming software update while restoring.

Hi Elzani Jasmine,
Thanks for getting the error number. Here is an article for suggestions with specific error numbers.
Resolve iOS update and restore errors
http://support.apple.com/kb/ts3694
Note it links to the following for things to try first.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
Thank you for thinking of Apple Support Communities for your support needs.
Nubz

Error while installing Device Software Update usin...

I have installed Nokia Suite 3.2.100 on my Win XP-SP3 machine.
Upon signing in, Nokia Suite indicated that I have an update available for my device (Nokia N8-00 running Symbian Anna, Type RM-596).
The application available for update was Nokia Maps - with enhanced Drive navigation ver. 3.8.105.
When I tried to install, I get the following error message : "Something's Gone Wrong - There was a problem with the software update service".
The error message further suggests that if the problem persists, I should uninstall Nokia Suite and and download the latest version.
Nokia Suite is otherwise working perfectly fine for me and I believe ver 3.2.100 is the latest version.
Do I still need to uninstall Nokia Suite and reinstall again. Could you please help me with this.
Thanks and regards.

3.2.100 is the latest, so you cannot update it. Are you able to see the same app on your phone update section? You can also try from there.
If the problem still occurs with some other app, you can try to repair the Nokia Suite and PC connectivity solution installation from Programs list of Windows.

Problems upgrading to device software 5.0.0.973 on Storm 2 - had to downgrade to 5.0.0.497 again

I recently had my Storm 2 handset replaced under warranty. In going through the process of updating/synchronising the new handset to my Outlook, I had problems with both Calendar and Contacts.
The Calendar problem turned out to be related to Contact anniversaries. I opened the contact, removed the birthday, saved the record and then added it back and saved it again. The record then synced.
I had problems syncing contacts that had no email address in Email 1, but did have an email address in Email 2. Once I moved those email addresses into the Email 1 field they synced ok.
Then the Desktop Manager told me to update the device software to version 5.0.0.973. I went through the whole process and then checked the phone. Calendar seemed to be ok, but all the contacts were gone - there was only one contact showing with about 360 duplicates. I tried to resync with 'replace data' ticked and it made no difference. I then deleted one of the many entries on the handset and they all disappeared at once. So I created a manual contact entry on the handset and saved it - which also showed up as many pages of duplicate entries.
Next day, I synchronised my husband's Storm 2. Desktop Manager told me to upgrade his device software, which I did... with exactly the same result as I got with mine.
I have now downgraded both handsets back to 5.0.0.497 and resynchronised to Outlook (one way from Outlook to Device, replacing all data) and both handsets are now operating properly.
I am using Desktop Manager 5.0.1 having upgraded to V6 and then having to downgrade to V5 again when it would not synchronise with Outlook.
Not happy with RIM for pushing 'upgrades' that fail and cause hours of work to restore to something that works.

RIM doesn't push the upgrades -- your service provider does so, once they have certified and approved the operating system upgrade for their devices.
But, .973 does work on the 9520 in the manner you wish it would, I've used it myself on that model.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Please Help - Multiple problems with new BB software update

Hi -
Re: new software upgrade to 6.0 bundle 2534 v6.0.0.570
I have a BB Bold 9700, via Carphone Warehouse on O2 (UK).
I just downloaded this software update in good faith, via the desktop manager. It has changed several things I did not wish to change, some of them without any explanation as to how to revert to what I had before.
One thing it has done is duplicate all my calendar entries, using different email addresses as default calendar addresses. I never had this with the previous software. Also, I am having trouble entering a new calendar entry on a day where there is already an "all day" entry.
I guess the more we rely on these little machines, the more we suffer when things go wrong. Does anyone have any clues as to what to do ? Carphone Warehouse could not help and accessing anyone at BB seems impossible.
Thanks in advance for your help.

To reply to your responses, in order:
Nothing -- I just discovered the problems and came here to....
... Express my frustrations (aka "throw a tantrum") and seek feedback from others who may be experiencing the same issues;
Yes, I checked the wifi settings and nothing has visibly changed, and no, I haven't received ANY prompts from Apple about app upgrades -- and before you ask, yes, my iPad is registered with Apple with me as the owner;
The decision to cut the power was one of the moronic moves that bother me, as it renders the device useless for the growing number of photographers looking to give Apple their MONEY to use it; and
I should not have to reset the network settings just because Apple can't get the bugs out of an update before they issue it.

Problems with startup after software update

I have just done a software update on my system, and now going back to my computer 2 hours later and turning it on, all I get is the grey screen with the apple and dial spinning...........
Also the fans in the tower are going nuts.
Is this normal for updates since leopard, seeing as I have never had this happen to me before

No, that's not normal. It could be hardware. Shutdown.
Run Apple Hardware Test:
1. Disconnect all external devices from your iMac except the keyboard and mouse.
If you have an Ethernet cable connected, disconnect it.
2. Insert the Mac OS X Install Disc 1 that came with your iMac.
3. Restart your iMac and hold down the D key as your iMac starts up.
4. When the Apple Hardware Test chooser screen appears, select the language
appropriate for your location.
5. Press the Return key or click the right arrow button.
6. When the Apple Hardware Test main screen appears (after about 45 seconds), follow
the onscreen instructions.
7. Apple Hardware Test displays an error code if it detects a problem. Make a note of the
error code before pursuing support options.
Let us know.
-mj

Problem with Java after Software Update to 10.5.7

Hi,
I am facing problem with Java after having run Software upgrades.
Here is the whole story. I recently moved to iMac 10.5.6 from PowerPc 10.4. On this new machine I was having problem running a 3rd party application, which requires JVM. As this application worked well on Tiger, I decided to upgrade JVM on my iMAC using Software Upgrade(was I insane!!). As I like my systems to be updated (as with linux on my personal machine) I clicked "install all". As a result I have the following upgrades run on my machine:
2009-05-20 13:12:01 +0200: Installed "Mac OS X Update Combined" (10.5.7)
2009-05-20 13:12:10 +0200: Installed "Remote Desktop Client Update" (3.2.2)
2009-05-20 13:12:26 +0200: Installed "Java For Mac OS X 10.5 Update 2" (1.0)
2009-05-20 13:58:36 +0200: Installed "Java for Mac OS X 10.5 Update 3" (1.0)
2009-05-20 13:58:44 +0200: Installed "AirPort Utility Software Update 2009-001" (5.4.1)
2009-05-20 13:59:07 +0200: Installed "QuickTime" (7.6)
2009-05-20 13:59:22 +0200: Installed "iPhoto Update" (7.1.5)
2009-05-20 13:59:28 +0200: Installed "iLife Support" (9.0.2)
2009-05-20 13:59:38 +0200: Installed "iDVD Update" (7.0.3)
2009-05-20 13:59:58 +0200: Installed "iTunes" (8.1.1)
But now, simply running $java on the prompt hangs, i.e. it takes no action.
$ which java
/usr/bin/java
$ ls -ltr /usr/bin/java
May 20 15:09 /usr/bin/java -> /System/Library/Frameworks/JavaVM.framework/Versions/Current/Commands/java
$java (no response)
Here is the output of $ top
PID COMMAND %CPU TIME #TH #PRTS #MREGS RPRVT RSHRD RSIZE VSIZE
703 java 98.8% 0:38.54 3 110 72 480K 184K 1964K 40M
Any clues?
Details of JavaVM on my machine
$ pwd
/System/Library/Frameworks/JavaVM.framework/Versions
$ ls -ltr
total 56
drwxr-xr-x 3 root wheel 102 Dec 2 2007 1.3.1
lrwxr-xr-x 1 root wheel 3 Aug 31 2008 1.4.1 -> 1.4
drwxr-xr-x 8 root wheel 272 Aug 31 2008 1.4.2
drwxr-xr-x 8 root wheel 272 Aug 31 2008 1.5.0
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.3 -> 1.3.1
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.4 -> 1.4.2
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.5 -> 1.5.0
drwxr-xr-x 8 root wheel 272 May 20 13:12 1.6.0
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.6 -> 1.6.0
drwxr-xr-x 8 root wheel 272 May 20 13:12 A
lrwxr-xr-x 1 root wheel 1 May 20 14:57 Current -> A
lrwxr-xr-x 1 root wheel 3 May 20 14:59 CurrentJDK -> 1.5
Any suggestions? Is there a cleaner approach to uninstall Java on Mac then a simpl "move to thrash"!
cheers

Hi,
I am facing problem with Java after having run Software upgrades.
Here is the whole story. I recently moved to iMac 10.5.6 from PowerPc 10.4. On this new machine I was having problem running a 3rd party application, which requires JVM. As this application worked well on Tiger, I decided to upgrade JVM on my iMAC using Software Upgrade(was I insane!!). As I like my systems to be updated (as with linux on my personal machine) I clicked "install all". As a result I have the following upgrades run on my machine:
2009-05-20 13:12:01 +0200: Installed "Mac OS X Update Combined" (10.5.7)
2009-05-20 13:12:10 +0200: Installed "Remote Desktop Client Update" (3.2.2)
2009-05-20 13:12:26 +0200: Installed "Java For Mac OS X 10.5 Update 2" (1.0)
2009-05-20 13:58:36 +0200: Installed "Java for Mac OS X 10.5 Update 3" (1.0)
2009-05-20 13:58:44 +0200: Installed "AirPort Utility Software Update 2009-001" (5.4.1)
2009-05-20 13:59:07 +0200: Installed "QuickTime" (7.6)
2009-05-20 13:59:22 +0200: Installed "iPhoto Update" (7.1.5)
2009-05-20 13:59:28 +0200: Installed "iLife Support" (9.0.2)
2009-05-20 13:59:38 +0200: Installed "iDVD Update" (7.0.3)
2009-05-20 13:59:58 +0200: Installed "iTunes" (8.1.1)
But now, simply running $java on the prompt hangs, i.e. it takes no action.
$ which java
/usr/bin/java
$ ls -ltr /usr/bin/java
May 20 15:09 /usr/bin/java -> /System/Library/Frameworks/JavaVM.framework/Versions/Current/Commands/java
$java (no response)
Here is the output of $ top
PID COMMAND %CPU TIME #TH #PRTS #MREGS RPRVT RSHRD RSIZE VSIZE
703 java 98.8% 0:38.54 3 110 72 480K 184K 1964K 40M
Any clues?
Details of JavaVM on my machine
$ pwd
/System/Library/Frameworks/JavaVM.framework/Versions
$ ls -ltr
total 56
drwxr-xr-x 3 root wheel 102 Dec 2 2007 1.3.1
lrwxr-xr-x 1 root wheel 3 Aug 31 2008 1.4.1 -> 1.4
drwxr-xr-x 8 root wheel 272 Aug 31 2008 1.4.2
drwxr-xr-x 8 root wheel 272 Aug 31 2008 1.5.0
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.3 -> 1.3.1
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.4 -> 1.4.2
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.5 -> 1.5.0
drwxr-xr-x 8 root wheel 272 May 20 13:12 1.6.0
lrwxr-xr-x 1 root wheel 5 May 20 13:12 1.6 -> 1.6.0
drwxr-xr-x 8 root wheel 272 May 20 13:12 A
lrwxr-xr-x 1 root wheel 1 May 20 14:57 Current -> A
lrwxr-xr-x 1 root wheel 3 May 20 14:59 CurrentJDK -> 1.5
Any suggestions? Is there a cleaner approach to uninstall Java on Mac then a simpl "move to thrash"!
cheers

BIG PROBLEM: 6.0 Device Software Update 2921 (Restore Progress Stalled)

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