BIG PROBLEM ! Report Software 07B Don't Open
Hi guys,
I need help. When I open my report AI/Software 07B, display following error:
When I was in http://mydbsccm\reports and I click in report Software 07B display this:
There is an error in XML document (1, 74038).
'', hexadecimal value 0x07, is an invalid character. Line 1, position 74038.
This log have other info:
System.Xml.XmlException
'*', hexadecimal value 0x07, is an invalid character. Line 1, position 74234.'
How to fix this character incorrect? Where fix it? I already read some thread's but I still don't understand how to fix it.
Please, help me.
Have you applied SP1? The add/remove version of this problem was fixed in SP1.
http://www.enhansoft.com/
Yes. My environment is SP1.I check and run query:
select
FROM [recentlyusedapps_DATA]
where productName00
like '%'+CHAR(1)+'%'
Yes, I see software have productname with character invalid, but, how to do delete this in database?
Enough delete this in database and solve my problem?
Thanks Garth.
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Safari bounces and then files a problem report repeatedly, but doesn't open
Hello and thank you for reading this,
I have seen several other posts about the same problem, but the suggested solutions don't work for me.
When I try to open safari it bounces for a bit but then tells me that "safari quit unexpectedly" and even though I have sent a problem report several times it doesn't help.
The problem details it shows are:
Process: Safari [452] Path: /Applications/Safari.app/Contents/MacOS/Safari Identifier: com.apple.Safari Version: 5.1.7 (7534.57.7) Build Info: WebBrowser-7534057007000000~2 Code Type: X86-64 (Native) Parent Process: launchd [127] Date/Time: 2012-10-17 21:59:28.840 +0200 OS Version: Mac OS X 10.7.5 (11G63b) Report Version: 9 Interval Since Last Report: 11055 sec Crashes Since Last Report: 16 Per-App Interval Since Last Report: 19 sec Per-App Crashes Since Last Report: 16 Anonymous UUID: A784AB70-0F0D-4A59-A6B9-173BE9F894A4 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Application Specific Information: objc[452]: garbage collection is OFF *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])' *** First throw call stack: ( 0 CoreFoundation 0x000000010a38ff56 __exceptionPreprocess + 198 1 libobjc.A.dylib 0x000000010a1fbd5e objc_exception_throw + 43 2 CoreFoundation 0x000000010a38fd8a +[NSException raise:format:arguments:] + 106 3 Foundation 0x000000010a6e071f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169 4 AppKit 0x000000010ab4a62b -[NSMenu itemAtIndex:] + 165 5 AppKit 0x000000010ab4a784 -[NSMenu removeItemAtIndex:] + 63 6 Safari 0x0000000108258c2e -[AppController awakeFromNib] + 387 7 CoreFoundation 0x000000010a386fb1 -[NSObject performSelector:] + 49 8 CoreFoundation 0x000000010a386f32 -[NSSet makeObjectsPerformSelector:] + 274 9 AppKit 0x000000010ab32347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245 10 AppKit 0x000000010ab288bb loadNib + 322 11 AppKit 0x000000010ab27db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217 12 AppKit 0x000000010ab27cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141 13 AppKit 0x000000010ab27c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364 14 AppKit 0x000000010ad98cd7 NSApplicationMain + 398 15 Safari 0x000000010845b806 SafariMain + 166 16 Safari 0x0000000108244f24 Safari + 3876 ) terminate called throwing an exception abort() called Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x000000010c23bce2 __pthread_kill + 10 1 libsystem_c.dylib 0x000000010c0eb7d2 pthread_kill + 95 2 libsystem_c.dylib 0x000000010c0dca7a abort + 143 3 libc++abi.dylib 0x000000010bf717bc abort_message + 214 4 libc++abi.dylib 0x000000010bf6efcf default_terminate() + 28 5 libobjc.A.dylib 0x000000010a1fc1b9 _objc_terminate + 94 6 libc++abi.dylib 0x000000010bf6f001 safe_handler_caller(void (*)()) + 11 7 libc++abi.dylib 0x000000010bf6f05c std::terminate() + 16 8 libc++abi.dylib 0x000000010bf70152 __cxa_throw + 114 9 libobjc.A.dylib 0x000000010a1fbe7a objc_exception_throw + 327 10 com.apple.CoreFoundation 0x000000010a38fd8a +[NSException raise:format:arguments:] + 106 11 com.apple.Foundation 0x000000010a6e071f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169 12 com.apple.AppKit 0x000000010ab4a62b -[NSMenu itemAtIndex:] + 165 13 com.apple.AppKit 0x000000010ab4a784 -[NSMenu removeItemAtIndex:] + 63 14 com.apple.Safari.framework 0x0000000108258c2e -[AppController awakeFromNib] + 387 15 com.apple.CoreFoundation 0x000000010a386fb1 -[NSObject performSelector:] + 49 16 com.apple.CoreFoundation 0x000000010a386f32 -[NSSet makeObjectsPerformSelector:] + 274 17 com.apple.AppKit 0x000000010ab32347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245 18 com.apple.AppKit 0x000000010ab288bb loadNib + 322 19 com.apple.AppKit 0x000000010ab27db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217 20 com.apple.AppKit 0x000000010ab27cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141 21 com.apple.AppKit 0x000000010ab27c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364 22 com.apple.AppKit 0x000000010ad98cd7 NSApplicationMain + 398 23 com.apple.Safari.framework 0x000000010845b806 SafariMain + 166 24 com.apple.Safari 0x0000000108244f24 0x108244000 + 3876 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x000000010c23c7e6 kevent + 10 1 libdispatch.dylib 0x000000010c013786 _dispatch_mgr_invoke + 923 2 libdispatch.dylib 0x000000010c012316 _dispatch_mgr_thread + 54 Thread 2: 0 libsystem_kernel.dylib 0x000000010c23c192 __workq_kernreturn + 10 1 libsystem_c.dylib 0x000000010c0eb594 _pthread_wqthread + 758 2 libsystem_c.dylib 0x000000010c0ecb85 start_wqthread + 13 Thread 3: 0 libsystem_kernel.dylib 0x000000010c23c192 __workq_kernreturn + 10 1 libsystem_c.dylib 0x000000010c0eb594 _pthread_wqthread + 758 2 libsystem_c.dylib 0x000000010c0ecb85 start_wqthread + 13 Thread 4:: WebCore: IconDatabase 0 libsystem_kernel.dylib 0x000000010c23bbca __psynch_cvwait + 10 1 libsystem_c.dylib 0x000000010c0ed274 _pthread_cond_wait + 840 2 com.apple.WebCore 0x00000001116051fc WebCore::IconDatabase::syncThreadMainLoop() + 124 3 com.apple.WebCore 0x0000000111602d50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496 4 com.apple.JavaScriptCore 0x0000000108de211f _ZN3WTFL19wtfThreadEntryPointEPv + 15 5 libsystem_c.dylib 0x000000010c0e98bf _pthread_start + 335 6 libsystem_c.dylib 0x000000010c0ecb75 thread_start + 13 Thread 5:: CoreAnimation render server 0 libsystem_kernel.dylib 0x000000010c23a67a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x000000010c239d71 mach_msg + 73 2 com.apple.QuartzCore 0x000000010932fdf5 CA::Render::Server::server_thread(void*) + 184 3 com.apple.QuartzCore 0x000000010932fd35 thread_fun + 24 4 libsystem_c.dylib 0x000000010c0e98bf _pthread_start + 335 5 libsystem_c.dylib 0x000000010c0ecb75 thread_start + 13 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff67e42418 rdx: 0x0000000000000000 rdi: 0x0000000000009d03 rsi: 0x0000000000000006 rbp: 0x00007fff67e42440 rsp: 0x00007fff67e42418 r8: 0x000000010c17ffb8 r9: 0x00007fff67e41ea8 r10: 0x000000010c23bd0a r11: 0xffffff80002dad60 r12: 0x00007fade1c4fda0 r13: 0x000000000000000b r14: 0x000000010c182960 r15: 0x00007fff67e42590 rip: 0x000000010c23bce2 rfl: 0x0000000000000206 cr2: 0x000000010c1311dd Logical CPU: 0 Binary Images: 0x108244000 - 0x108244fff com.apple.Safari (5.1.7 - 7534.57.7) <72510CA8-DEAF-3CA8-A9EC-C6FB872CE6E4> /Applications/Safari.app/Contents/MacOS/Safari 0x10824c000 - 0x1086e6ff7 com.apple.Safari.framework (7536 - 7536.25) /System/Library/StagedFrameworks/Safari/Safari.framework/Safari 0x108a06000 - 0x108a33fe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) /usr/lib/libSystem.B.dylib 0x108a48000 - 0x108a71ff7 com.apple.framework.Apple80211 (7.4.1 - 741.1) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211 0x108a84000 - 0x108a84fff com.apple.Carbon (153 - 153) <16EA5662-5C2C-3267-B419-66669AE536D7> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x108a8c000 - 0x108a8cfff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x108a90000 - 0x108ad2fff com.apple.corelocation (330.12 - 330.12) /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation 0x108af8000 - 0x108b05fff com.apple.CrashReporterSupport (10.7.4 - 353) <6044CFB6-939E-3C73-BFBB-A8BBC096F135> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport 0x108b15000 - 0x108b80ff7 com.apple.framework.IOKit (2.0 - ???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x108baf000 - 0x108e3efff com.apple.JavaScriptCore (7536 - 7536.24) /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore 0x108ef2000 - 0x1090f4fff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <0176782F-9526-3905-813A-7A5676EC2C86> /usr/lib/libicucore.A.dylib 0x109184000 - 0x10928bfe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) /usr/lib/libsqlite3.dylib 0x1092a5000 - 0x1092e5fff libtidy.A.dylib (??? - ???) /usr/lib/libtidy.A.dylib 0x1092f8000 - 0x109307fff libxar.1.dylib (??? - ???) <9E05C939-6CBF-38E7-8915-86278F7DB6C7> /usr/lib/libxar.1.dylib 0x10930f000 - 0x10931efff com.apple.opengl (1.8.1 - 1.8.1) <51B34133-CEE3-3FC6-82AC-ADF567AE673C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 0x10932d000 - 0x1094cdff7 com.apple.QuartzCore (1.7 - 270.5) <19E5E0AB-DAA9-3F97-988C-D9A46AFB9C04> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore 0x109575000 - 0x10986aff7 com.apple.security (7.0 - 55148.6) <4535E500-973A-3BA7-AF65-DF5CF0658F02> /System/Library/Frameworks/Security.framework/Versions/A/Security 0x10998d000 - 0x109a2ffff com.apple.securityfoundation (5.0 - 55116) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation 0x109a81000 - 0x109ab6fff com.apple.securityinterface (5.0 - 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/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x10a2ec000 - 0x10a4c0ff7 com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x10a60d000 - 0x10a60dfff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services 0x10a615000 - 0x10a92efff com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x10ab10000 - 0x10ab11fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib 0x10ab18000 - 0x10b71efff com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x10bda3000 - 0x10bdecff7 com.apple.framework.CoreWLAN (2.1.3 - 213.1) /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x10be15000 - 0x10be63fff libauto.dylib (??? - ???) /usr/lib/libauto.dylib 0x10be7b000 - 0x10be8dff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib 0x10be94000 - 0x10bf07fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib 0x10bf69000 - 0x10bf74ff7 libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib 0x10bf84000 - 0x10bf89fff libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib 0x10bf95000 - 0x10bfd7ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) /usr/lib/system/libcommonCrypto.dylib 0x10bfe8000 - 0x10bfedfff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib 0x10bffc000 - 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libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) /usr/lib/system/libmathCommon.A.dylib 0x10c081000 - 0x10c083fff libquarantine.dylib (36.7.0 - compatibility 1.0.0) <8D9832F9-E4A9-38C3-B880-E5210B2353C7> /usr/lib/system/libquarantine.dylib 0x10c088000 - 0x10c089ff7 libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib 0x10c08f000 - 0x10c090ff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib 0x10c09b000 - 0x10c178fef libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib 0x10c1bd000 - 0x10c1c5fff libsystem_dnssd.dylib (??? - ???) <584B321E-5159-37CD-B2E7-82E069C70AFB> /usr/lib/system/libsystem_dnssd.dylib 0x10c1cd000 - 0x10c208fff libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib 0x10c225000 - 0x10c245fff libsystem_kernel.dylib (1699.32.7 - compatibility 1.0.0) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib 0x10c25b000 - 0x10c260ff7 libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib 0x10c26e000 - 0x10c277ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) /usr/lib/system/libsystem_notify.dylib 0x10c27e000 - 0x10c27fff7 libsystem_sandbox.dylib (??? - ???) <2A09E4DA-F47C-35CB-B70C-E0492BA9F20E> /usr/lib/system/libsystem_sandbox.dylib 0x10c28a000 - 0x10c28bfff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib 0x10c292000 - 0x10c298ff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib 0x10c2a5000 - 0x10c2c2fff libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib 0x10c2da000 - 0x10c2dafff libOpenScriptingUtil.dylib (??? - ???) /usr/lib/libOpenScriptingUtil.dylib 0x10c2e5000 - 0x10c2eafff libpam.2.dylib (3.0.0 - compatibility 3.0.0) /usr/lib/libpam.2.dylib 0x10c2f2000 - 0x10c304ff7 libbsm.0.dylib (??? - ???) <349BB16F-75FA-363F-8D98-7A9C3FA90A0D> /usr/lib/libbsm.0.dylib 0x10c314000 - 0x10c323ff7 libxar-nossl.dylib (??? - ???) /usr/lib/libxar-nossl.dylib 0x10c332000 - 0x10c33fff7 libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) /usr/lib/libbz2.1.0.dylib 0x10c34a000 - 0x10c44cfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) /usr/lib/libxml2.2.dylib 0x10c476000 - 0x10c484ff7 libkxld.dylib (??? - ???) <01161870-E3B3-3F87-BA4A-0AA7A081F409> /usr/lib/system/libkxld.dylib 0x10c48f000 - 0x10c5f6fff com.apple.CFNetwork (520.5.1 - 520.5.1) <08F70E26-5456-3BFB-8192-00D3CE40D3C9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork 0x10c6a2000 - 0x10c6a3fff liblangid.dylib (??? - ???) /usr/lib/liblangid.dylib 0x10c6ab000 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- 0x7fff67e78baf dyld (195.6 - ???) /usr/lib/dyld External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 3 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 661 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=157.9M resident=107.2M(68%) swapped_out_or_unallocated=50.6M(32%) Writable regions: Total=1.1G written=9516K(1%) resident=12.9M(1%) swapped_out=0K(0%) unallocated=1.1G(99%) REGION TYPE VIRTUAL =========== ======= CG shared images 128K CoreServices 1068K JS JIT generated code 8K JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated) MALLOC 45.1M MALLOC guard page 64K SQLite page cache 288K STACK GUARD 56.0M Stack 10.5M VM_ALLOCATE 64K __CI_BITMAP 80K __DATA 14.9M __IMAGE 528K __LINKEDIT 34.2M __TEXT 123.7M __UNICODE 544K mapped file 24.7M shared memory 312K =========== ======= TOTAL 1.3G TOTAL, minus reserved VM space 312.1M Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f63 Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.22) Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports Network Service: USB Ethernet, Ethernet, en1 Serial ATA Device: APPLE SSD SM128C, 121,33 GB USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3 USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024d, 0xfa120000 / 5 USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 7 USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2 USB Device: Apple USB Ethernet Adapter, apple_vendor_id, 0x1402, 0xfd120000 / 4 USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3
This stayed this way for a day and then at one point after restarting my computer a guest user apeared. When I click on it it offers to "restart to a secure, Safari-only system for the Guest user".
Please help !!!
Thanks a lot in advance (:
Btw I use Mac OS X 10.7.5but the suggested solutions don't work for me.
"restart to a secure, Safari-only system for the Guest user".
Try the instructions here > Disable the Guest User Account at Mac OS X Lion Login Screen -
Problem report for safari (cannot be opened due to problem)
When I click on safari app in dock it opens to "problem report for safari" window. I have gone into disk utility and tried repairing disk permission but I haven't been successful. I haven't got the software disk to install safari from there. I found that my Mac has been having these problems since I updated my iTunes so I was able to connect my iPhone 5. I was unable to open any word documents until I installed an updated version.
This is so confusing! Perhaps my Mac needs to see a mac doctor?
Please help :) thanksHi Bee,
Thanks for your reply! I have tried to open it in apps folder. I think it might be possible I have deleted safari by replacing safari when I was moving it to a folder? If that makes sense!? I went into my trash can but its not there. I still haven't emptied trash just incase I can recover the replaced safari app.
Cheers, Samy -
I have a problem with Software Update
can someone help me ?
the crash log says:
Host Name: PowerBook-G4-15
Date/Time: 2007-08-17 16:56:16.682 +0200
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
Command: Software Update
Path: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Parent: WindowServer [61]
Version: 2.0.8 (2.0.8)
PID: 411
Thread: Unknown
Link (dyld) error:
Library not loaded: /System/Library/PrivateFrameworks/JavaScriptGlue.framework/Versions/A/JavaScrip tGlue
Referenced from: /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
Reason: image not foundHere's Apple doc.#106695 on trouble shooting Software Update.
Cheers!
DALE -
Software disks don't open, linksys router software wont autorun, none of my
none of the disks inserted autorun, and I have my prefferences set to open DVD player, Itunes etc, but when I insert a software cd nothing happens, when I click the Icon, iy asks what program to open with...what gives????
any disc that is inserted, when I plug a DVD, I have to launch manually, even though in prefferences it is set to auto- open.. anyway, when I try to install software, such as Linksys router, the disc shows as an icon, and when I open the folder , I can see the files,( autorun,readme etc) but none of the files will run, it asks me to chooses an application to open, but nothing will open, this has happenned with all software on disk........
-
I got a problem with my files I created in Illustrator CS6. After I closed them and wanted them to open up again, this problem report popped up:
"Can't open the illustration. The image has already been specified, it cannot be changed."
If I click OK, there is a white site with nothing on it. No object, no pictures, nothing.
The Illustrator file has still the right size and when I start ArtFiles to collect all used pictures and fonts it's no problem.
In Adobe Bridge there is still a preview of the original file and I can see what HAS to be placed in the file.
Can anybody help me out?
We had to make all the work again for a presentation but this is not the solution for this problem if that will happen in the future again.
Thank you in advance!Thank you for your answer!
Actually there is no CS5 installed on our computers (no more). I will try to get one from our admin. Hope this will work! In the meantime we had this problem several times. -
With TSM adware removal tool I was able to remove unknown software that was making ads pop up when using Safari. So the y don't pop up anymore. The problem now is that when I open safari It is still downloading websites and after awhile it freezes the browser. I have to constantly go to Safari Preferences to remove them and then the browser will start working again. What can I do to stop this?
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I have a big problem, I don't know what I touched but when I open up my iTunes I can't see all the icons. The only icons showing are "podcast, iTunes U and Downloads" so in other words I can't find the movies, music etc. Which means I can't buy/rent!
Not all content types are available in all countries - in each country Apple can only sell what they are licensed to (and in some cases what a country's laws allows them to). A list of what is available where is shown on this page : http://support.apple.com/kb/TS3599
Do you have access to other music and film purchase download sites ? -
Safari wont open, quit unexpectedly with a problem report
New macbook air, safari app wont open when i click on it.
Problem report keeps coming up.You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
modem firmware 04.12.09
iPhone 4
memory is 32 g
iso 7.1.2(11d257)
when cancel call it not work before is shutdown and open it again
i have big problem i make update to my software iso 7.12 in my iphone 4 but when i recive calling and i want to cancel and recall again i phone is stop no working and i must restart it to work what can i doBasic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6 older, hold down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem. -
How to report Apple a problem in software by e-mail?
How to report Apple a problem in software by e-mail? For example I got a problem: new version of iTunes 11.1.1 is not running at all! (uninstalled old one first) When I try to launch itunes from my laptop desktop I get this box Win7 64. I don't want to open any system files, just wish that Apple will make a program which work. Apple please!
"The file itunes Library.itl cannot be read because it was created by a newer version of itunes" and it not run at all!!Hi Nick.
If you open a free Apple Developer account you can use the bug reporter tool. However if you want to file a bug report you need to tightly identify a reproducible fault, detail the conditions in which it arises and ideally supply any workaround you have discovered.
In other circumstances iTunes Feedback is probably the appropriate channel. Common problems should gain attention.
Apple don't provide free technical support for iTunes. The inital point of entry for online assistance is iTunes Support. If none of the online resources help then depending on the nature of the problem, or whether you qualify through a recent purchase, or you are prepared to pay, you may be able to make use of the Contact iTunes Support service. Failing that Apple Support Communities (here) is where users share solutions with each other.
tt2 -
Dock problem: Apps won't open, they bounce once and don't open.
hi,
my ex-girlfriend has had problems with opening up some of her programs (Mail, Safari, iChat, iTunes, Msn-Messenger, Skype) on the dock. They bounce on the dock once and then don't open at all. She said that it just happened after a recent update (17/9/08).
I've been trying Disk Utility and this comes up with:
+_First Aid Failed_.+
+Disk Utility stopped verifying 'Macintosh HD' because the following error was encountered:+
+The underlying task reported failure on exit+
Underneath it says: 1 HFS volume checked, Volume needs repair.
I have also used Disk Warrior and that also came up with the same error that this person got (http://discussions.apple.com/thread.jspa?threadID=1459800&tstart=4).
I've even tried using fsck but that wasn't successful. I think I might need to work from disk utility from the start-up disks but was wodnering would I ahve to first back-up all the stuff that she has on her laptop at the moment???I compiled what I could find on the application bouncing once problem.
I made it for Safari but much of it may apply to other Applications.
- Create a new user account on your machine.
- Log in under that new user account.
- Try to launch Safari.
If Safari launches under the new user account,
Then it's likely a preference file or some Safari add-on (e.g. "Application Enhancers" PithHelmet or Saft) running under the original account that's preventing it from launching. Remove them, if possible and clear the cache.
If Safari does not start under the new user account the same way it doesn't under your original account,
Deletion and reinstallation will be needed:
1) Back up your bookmarks to a safe location. Your Safari bookmarks are in Your Home/Library/Safari/Bookmarks.plist. Copy the Bookmarks.plish file to a flash drive, or somewhere safe.
2) Download Safari from http://www.apple.com/safari/download/ and save it where you saved your bookmarks backup.
3) Download an application deletion software, such as AppCleaner or AppZapper. A simple Google search will provide you with download locations.
4) Once you have installed the application deletion software, run it to delete Safari. The application should find and delete all files related to your Safari install. This is why it is important to save your safari download package and your bookmarks backup to a flash drive off of your system. If you did not do this, make sure to uncheck these files from the deletion list.
5) Restart your computer and install Safari once again. Once you have installed it, you should copy your bookmarks file to the new Safari's location. It will be located at "Your Home/Library/Safari/". If their is already a Bookmarks.plist in the Safari folder, then replace it with the backup.
If deletion and reinstallation doesn't help,
Perform networking diagnostics. -
Little "big" problem with Reports 9i...
Hi to all.
I've a little "big" problem when i launching reports on the web. The reports services it's under SUN Solaris 5.9 and de 9iAS 9.0.2. Well when i launch the report the reports server give me this error: "REP-108: File '/tmp/pfj66590734.gif' not found.".
The report have a chart, and the chart it's the problem, if i delete the graph(chart) the report run fine. In the Reports Server file config in the tmpDir, have specified this directory but, not find the gif.
Can be a problem of the chart with the reports engine?
I don't know.
Anybody have which that's the problem.
Thanx in advance. Oscar.I was facing the same problem when running a report with embedded chart graphics, and every time we tried running it we got an error message like the one below, where the gif file name changed every time:
REP-108: File 'd:\ora9ias\reports\temp\pfj30143486.gif' not found
Our solution was:
After a lot of research and troubleshooting we found out that if we compiled the report in a different machine (the developers') and deployed to the server it worked fine, the problem was the settings (registry and path variables) in the machine that was compiling the report (Our software release machines). I can't say exactly what were the settings changes right now, but try under someone else's machine, its the configuration of reports builder.
Hope this helps. -
Scheduled Webi Reports Don't Open on iOS's MS Exchange Mail
Hi all,
I am not sure if this is the right place to write this post but I will try anyway.
We are using BO 4.0 SP6 and schedule webi reports as attached xlsx of pdf in e-mails.The problem is that the attached pdf's and excel files don't open right away in iPhone's native mail application when using MS Exchange. A tiny question mark shows up on the top corner of the attachment and when you tap on it, it asks which application to use to open it. We can choose iBooks app for example to view the file. We would like the attachment to open right away as we tap on it as it does usually.
Here are some test results:
-We have observed this issue on iOS 8. However, there are rumors that it started with iOS 7. Same rumors suggest that it would work fine before iOS 7.
-We use iOS' native mail application with a MS Exchange account set up.
-We have also tested it with a gmail account set up next to the exchange account. The attachment opened with no problem.
-If someone forwards the mail received from the BO server, to another exchange mail, the attachment opens just fine.
-We have no problem opening other exchange mails with attachments on mobile.
We suspect, the exchange mail can't confirm the sender address thus can't trust the attachment if it is really a pdf-excel file. So we tried scheduling the webi report with a valid mail address in the sender information box but it didn't work.
Has anyone came across such a problem?
I know this issue involve SAP, Apple and Microsoft and each one will point the other for the blame. But any help will be appreciated.
Thank youHi Emre,
Though this appears on Mobile, this belongs to Webi Product team. As the schedule of Webi reports and the email output would be controlled by them. They can work with Apple to identify the cause and fix the defect. Hence, you can post your question in SAP BusinessObjects Web Intelligence
I would also recommend that you contact Webi Product Support through the official channel http://support.sap.com/incident
Regards,
Ashutosh -
After doing a recent software update, our macbook stopped opening up Safari. We keep getting a problem report for Safari. How do we fix this?
Please copy and paste the entire report in your Reply. That should reveal what the problem is.
No need to send anymore reports to Apple. One is sufficient. It's only for the developers perusal.
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