Big problem with iTunes Match and subscription renewal -- think twice before you sign up!!

A little over a year ago I signed up for iTunes Match thinking it would be an excellent way to free up some space on my drive and save me some time by providing access to all of my music on my phone/ other devices. About 100gbs was uploaded without incident. I deleted that music from my drive thinking that iTunes match is like any other cloud based service. In August my subscription came up for renewal. In August I had also switched debit cards. The auto-renew failed. I received notification of such and then went to update my new card information with the account. The card information updated successfully, but when i then went to update my iTunes Match I would receive the error message #5002. So I called customer support. They politely agreed to rectify the situation and that I was not the only customer to face this situation, but said it would require contacting engineering to get a hard fix since in order for an account to renew a subscription they have to purge the library. This is fine because all of your iTunes account purchases are already backed-up. But it is not okay, if you have any other 3rd party music in your library. All of the 3rd party music I had uploaded from old CDs, converted LPs, or purchased through other online vendors would have to be deleted in order to renew my subscription. Engineering replied that there was no work around. This has left me at a weird impasse with customer support with no resolution. The music is just sitting there. I'm gladly willing to pay to renew my subscription, but because of bad engineering, deceptive advertising, and what I'm guessing is a greedy internal policy regarding 3rd party media, I stand to lose the couple thousand bucks just by being a loyal Apple consumer and choosing to use their product over alternatives in the market like Google Play. The morale of the story is this: ITUNES MATCH IS NOT A REAL CLOUD BASED SERVICE EVEN THOUGH IT IS ADVERTISED AS SUCH. Think twice before you sign up!

Hello Michael, I've been reading many of your splendid replies so perhaps you can help me as I can't seem to find the exact solution to what should be a simple problem. I got a new iPod Touch recently and after spending almost 3 hours on the phone with Apple today we discovered my account was so old it hadn't synched up correctly with Apple's new data requirement so an Apple manager was connected to me and eventually we solved several issues which I won't bother going into here. However, at some point in all this I saw Match show up and music from the iCloud was seemingly downloaded onto my new iPod. I was surprised to see this as I thought I'd done away with Match long ago, but with the new version of iTunes which eliminated over 300 playlists and all of my music from iTunes when it updated to the newest version last week, I suppose anything is possible.
What I want to do now is simply to be able to put my own music back onto my new iPod and ignore everything related to Match hoping it goes away and never returns. So I followed the online instructions to turn off Match, and now iTunes and my iPod say I need to subscribe to iTunes Match...but I still cannot download anything onto my new iPod and the 15,000 plus songs that appeared to be downloaded earlier when on the phone with an Apple manager are also no longer available. BTW, my Match subscription should be paid for, but I can't even figure out how to make sure it never gets updated again as this is nasty business scrubbing all 3rd party music off our own devices. Yuk. But can you help me please? Thus far, this experience with this new iPod Touch and the new iTunes 12.1 is the worst experience I have ever had with Apple and I own many Apple products.

Similar Messages

Problem with iTunes Match and the song "This will be (an everlasting love)" from Natalie Cole

Hello,
I'd like to report a problem with iTunes Match and Natalie Cole's song "This will be (an everlasting love)".
When I stream it or download it on another device I don't get Natalie Cole's song but another one from Maxine Nightingale (Right back where we started from).
Please tell me if you have the same problem or how I can report this problem to apple.
Thank you.

Hi,
This is a user to user forum - not Apple. Contact them http://www.apple.com/support/itunes/contact/
Alternatively if the song was purchased from iTunes, you may be able to report the problem by signing into you iTunes account on your computer. Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
JIm

Numerous problems with iTunes Match and synching.

I've been having problem after problem after problem in the wake of subscribing to iTunes Match.
1) iTunes unable to accurately determine how much space is being used on iPod harddrive (says harddrive is overcapacity by ridiculous amount of gigabites).
2) Multiple matched songs unable to load to iPod. I count 27 songs that are faulty. I've had to delete songs in iTunes and re-download them.
3) Songs showing up multiple times on iPod. Even some albums are showing up twice.
This is seriously the most faulty Apple service / software upgrade I have ever had the misfortune of testing. I've deleted my iPod once thinking maybe it was just a faulty backup. No, it's just something inherent in the latest iTunes/iPod software upgrade or maybe it's something wrong with iTunes Match.
Bottom line: things aren't working as smoothly as they are supposed to.

I agree! I simply made a short playlist on my iPad, and a few minutes later, it had been duplicated 16,000 times on iPhone, iPad, and desktop Mac. It took a trip to apple store to correct. I had to turn itunes match off and then on again on each device. However it is recurring now just a few days later without me even making a new playlist.
I too have had trouble with being unable to play MANY songs that have matched on my devices. Artwork that is present on the computer isnt going to other devices. Random crashes on iDevices.
This product REALLY isnt ready for prime time. As an Apple fan-boy, I'm embarassed. C'mon Apple.
Peter Lundquist

I am having 2 big problems with itunes match / icloud - i welcome any advice!

So I finally have all my music itunes match / icloud and for the most part I am satisfied but I have 2 huge glaring problems I can't seem to fix. I emailed Apple and awaiting a reply but not holding out much hope there...
1. Compliation don't work right via itunes match / icloud - I have a few large compilations albums & they display correct on my local itunes library. I have the tags set right, I have normalized the album artists, made sure my genre's are clean, etc. but when I let this match / upload to itunes match / icloud - my compilations are repeated via icloud many times. I have a large compilations called "singles" & it displays perfect on my local itunes. But via icloud it's listed 5 times. I have tripled checked my tags and reset them again and again. No matter what I do, I can't get my compliation abums to show up just a single time in my icloud list.
Th problem is now that I am allowing my iphone and ipad's music to be managed by itunes match / icloud, these compliations are showing up on those devices 3-5 times for each. So my album list is one huge jumble of repeated Albums.
Any advice??
2. Album artwork missing - On my local itunes, I have good album artwork for all albums, but when I let these match and upload via itunes match / icloud, several albums lose their artwork when displaying or downloading to my IOS devices. So I end up with a lot of blank songs / albums. Also very annoying.
So, on the whole I like the itunes match / icloud service, but I really wish I could figure out how to solve these two problems. Any advice?

Stephen Banks wrote:
1. Compliation don't work right via itunes match / icloud...
If you have not already done so, I suggest set an Album Artist of "Various Artists" and make sure the "part of a compilation" option is selected in the metadata for the album. See if that helps the display.
Stephen Banks wrote:
2. Album artwork missing - On my local itunes, I have good album artwork for all albums, but when I let these match and upload via itunes match / icloud, several albums lose their artwork when displaying or downloading to my IOS devices. So I end up with a lot of blank songs / albums. Also very annoying.
Do a search on the forum. There are already several threads discussing this issue.

HT204406 Problem with iTunes Match and songs purchased under an old ID

I have songs purchased thru iTunes in 2007 under an old and no longer used ID. They all appear in the list of purchased music but will not match and appear as DRM files on my Mac (hence the error). How do I get this resolved?

What do I need to do to authorize my new computer to play these songs with my current ID?
Marla,
You can't. The old songs are associated with the ID under which they were originally purchased, and there is no way to change it.
You will have to authorize your computer for both the old and new IDs.

Download Problems with iTunes Match

I'm having problems with iTunes Match, upload the songs are done and had great difficulty with the freezing of steps.
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
and when I get the songs come I can not download:http://pqp.me/7qq
Can you help me?

Vinny Bastos wrote:
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
I don't know what you mean by this. Do you mean you can't figure out how to get off that screen? Click the "done" button.
This is just to say that I managed to sync with iTunes Match, in my other notebook I can not do the songs appear.
Vinny Bastos wrote:
and when I get the songs come I can not download:http://pqp.me/7qq
You're connection the iTunes Match servers is offline. That's why the songs are greyed out and the cloud icon has the horozontal lines in it. Quit iTunes, wait a few seconds, re-launch the application and wait until the tracks are no longer greyed out and you will be able to download them.
That part you answered, thanks.
How often iTunes Match is off? Sometimes?

Problems with itunes 8 and ipod shuffle gen 2.

Problems with itunes 8 and ipod shuffle gen 2.
I recently upgraded from itunes 7 to itunes 8 on my windows XP PC. That's when i had issues syncing my 2nd gen shuffle.
When i try to drag songs directly on it, itunes says i can't
I made a playlist and use auto fill. But when I remove it from the dock, it's either not updated, or the new songs are at the bottom of the playlist when they are supposed to be up higher. I end up having to hit auto fill twice to make it sync correctly.
Computer Specs
Windows XP SP3
384MB of Ram (works really good)
USB 1.1 connection
Pentium 4 clocked at 1.285 GHZ
IPOD Shuffle Specs
2nd Generation
1GB (964MB)
Version 1.0.4
unchecked options: open itunes when ipod is attached, Sync only checked songs, convert higher bit rate songs to 128kbps AAC, Enable sound check, Limit MAX volume, enable disk use
All those are NOT checked. Sometimes i enable disk use for seeing the IPOD_Control folder, but either way it still messes up.
Itunes Specs:
Version 8.1.1.10

This is a well-known issue. Apple changed the internal file names used with iTunes 8, which makes the ordering on 2nd generation Shuffles behave differently. There is no good workaround, apart from moving the files with a hand-crafted AppleScript program.
Apple has been silent on the issue, so nobody knows if we'll ever have a fix for it or not.

What is error 4002 when trying to sync with Itunes match and how do I fix it?

What is error 4002 when trying to sync with Itunes match and how do I fix it?

HI
Read this How to troubleshoot iTunes Match - Apple Support
Note specifically holding option ket whilst turning off match.
Jim

I have a problem with iTunes Match...

...and not like an 'oh man, this bolt's too big for this hole' problem, more of a 'hey man, if you don't stop doing that then you and me gona have a problem' problem.
For starters, I found that enabling the iTunes Match service means that I can't manually synch any files or playlists to my device. So when I travel to an area without wifi or phone signal, which happens more than Apple obviously thinks, I can't listen to any of my music. Whose bright idea was that??!
Secondly, when I do enable iTunes Match, I often find that changes I make on my computer (shuffling the order of songs on playlists, adding new files to my library etc.) don't always correlate with the Match service, for instance I made a playlist on my computer but it doesn't appear on my phone, or I set a playlist on iTunes to order itself by the date the files were added, but on my phone they appear in whatever order they **** well please. It unfortunately doesn't 'just work'.
And thirdly, although this isn't really connected to the Match service but rather just a chance for me to vent as I'm already doing it, when I heard they were bringing 'wifi synching' to iOS I was really excited. Then I found out it would only synch while your iDevices were plugged in and charging. THEN I found out that every time I plugged my phone in it would automatically try to synch, waking up my laptop if it wasn't already awake. So every night I would plug my phone in by my bed, turn over to go to sleep, then have to get up 20 seconds later to re-sleep my machine; this could happen at random points during the night.
I'm not expecting Apple to change their products over the dissatisfaction of one disgruntled user, I'm just wondering if anyone else is experiencing the same problems and has found any ways around them. Also I must say as annoying as certain aspects of iTunes Match are, it's still a fantastic service (in theory...).

peanutismint wrote:
I hope they manage to fix the playlists issue, hopefully by the next couple of updates. I figured the syncing/waking thing would be what it was meant to do. I wonder if there's a command line or something I can tweak in settings to stop my Mac waking on LAN/Bluetooth etc....
In System Prefs > Energy Saver > Power Adapter unselect the option for "wake for network access." Although this may have the effect of preventing wireless syncing. I'm not sure.
peanutismint wrote:
The downloading of songs is pretty much useless as a feature in my situation, as by the time you're out of signal and can't stream music, neither can you download it (and if I were expected to download it first in case of signal loss then doesn't that negate the need for a streaming music service anyway?!)
iTunes Match doesn't stream to iOS devices, all songs are downloaded. If you have not done so, you can enable "use cellular data" to download music by going to Settings > Store and setting the option to ON. To answer your question, though, yes, pre-downloading of tracks is the "best practice" for using an iDevice with iTunes Match enabled.

HT204406 Problem with iTunes match cutting off a song on my iPhone, not Mac or PC

I have purchased the Katy Perry album "Prism" outside of iTunes and matched it with iTunes match. When I try to play the first song "Roar" on my iPhone, it plays only part of it and then cuts off and plays the second song. This only happens on my iPhone, when I use iTunes match to play the song on either my mac or PC using iTunes, the song plays fine without any issues.
I've tried turning off iTunes match, and then starting it again, no luck. I powered off, then on my iPhone, no luck. I've downloaded the song out of the cloud and still has the same problem... anybody have this problem too or can help?

Some additional observations:
When I look at the album, the song "Roar" has a length of "2:05", but once I play the song by pressing it, the song begins playing and the slider shows a length of 3:39 (close to the correct length). However, once it hits 2:03, it stops and starts playing the next song.
Interestingly, using iTunes on my mac, the song in the album view shows "2:04" but once I double-click the song, the length changes to "3:43", but plays the complete song without any problems.

Problems with iTunes Match (sync)

This is the first time I use iTM in a computer, so, perhaps the lack of experience it's the main problem.
I've got synced my music on iTunes Match, but yesterday I add other songs to my iTunes Match cloud, on my iPhone
those songs appear, but if I erase the songs from my SSD, the songs disappear, so the songs are not on the cloud.
I've already add the songs twice, then store -> Start iTunes Match -> let it run, but nothing happen.
Anyone?

Italian translated courtesy of Google:
Guys I too have the same problem.
I enabled iTunes Match , which works properly on the PC and the iPhone 4S.
I've also enabled on my iPad , but, nevertheless , after a brief period when worked properly, has started giving problems .
We describe below what I found :
- The period in which the iTunes Match worked properly on the iPad lasted only a few weeks ;
- As a result , even if all tracks in the cloud were displayed on the iPad , it was clobbered in the sense that the songs were not reproduced and , in addition, the duration was indicated in "zero" for all the tracks , so that, clicking , they were not reproduced ;
- I tried to disable and re-enable iTunes Match , and at this point the device gave the message " your entire music library will be replaced with the iTunes Match" , while , in the " MUSIC " were gone all songs : was displayed in the middle of the page , the nuovoletta the Cloud with a download bar below. This lasted for about four days without anything happening , in the sense that the bar of the download showed no signs of loading ;
- Then I tried to ripristanare settings and , at this point, they were displayed tracks back , but without the possibility to play them (the duration again referred to as "zero ");
- When I tried to click on one of the tracks , the cloud has reappeared in the Cloud with the download bar below;
- When the tracks reappear , always have zero duration and will not play ;
- I enabled the sharing in the family but the problem does not change.
We precise that my iPad is the first generation and is updated to iOS 6.

HT204406 Problem with iTunes Match on iTunes 11 !!

Hello,
I had the pervious version of iTunes, and I subsecribed to iTunes match, and after uploading all my music to the cloud,
I deleted all my songs localy to save some space on my laptop, but still everything would play fine since all my music are on the cloud,
but when I just upgraded to iTunes 11, and tried to play a song it would ask me to locate it !!, not a single song would play, and the thing is,
all the songs are streaming just fine on my iPhone's music player, so clearly the problem is from the new version of iTunes !!

Unfortunately that did not work either. I have updated iTunes, turn off ITM, turn off ITM on the phone, did a hard reboot, waited a day, turned on ITM on iTunes, then turned on ITM on the phone and still nothing showing up under albums or artists, only songs.
This makes no sense!

Big problem with Airport Extreme and Vivax Provider in Brazil

Hello guys.
I live in Brazil and I bought my Airport Extreme in a recent trip to USA.
For some years I was a client of Telefonica and had an ADSL link, I had a D'Link G604T to do both the modem and router operation in the same box. I was happy with my connection of 1Mbps.
In a recent promotion of Vivax I switched to a cable connection to have both TV and Internet at the same operator, my link now has 3Mbps.
With this pack I also received free one RCA cable modem model DCM425B, it was installed fine in one computer only. Everything was fine my connection was faster the old one.
So I went to install the Airport Extreme to make things even better.
After I installed I went to see the web status of my modem, all parts were looking fine, but the modem could not see the computer. Bad sign.
I talked to Vivax support people and apparently it was a problem with their network setup and they manage to make it right. My model now sees my computer.
After that problem was solved I could not make AE to work with the modem, it had the green light and the setup looked fine, but I could not open any site. I tried to turn off my modem and AE, waited some minutes and turned on first my modem and after it was up I turned on AE. All lights looked fine but again no connection to any site.
I called again the Vivax support center and they tried to help me but the don't know AE and they could not help me with all the details but said there was 2 10.x.x.x coming from my side. So I tried to use in bridge mode. I also selected the 192.x.x.x range instead of 10.x.x.x as default.
After many setups and turn off and on again my connection is working but I have a big problem with wireless. If I turn it on I loose my connection, it seems that AE sends 2 equal ethernet address to Vivax and their network don't like it cutting me off.
So my connection setup is like this:
RCA Cable modem model DCM425B at 3Mbps using a 200.x.x.x ip
Airport Extreme connected to a Mac and a Windows PC by wire using the 192.x.x.x range ip
Wireless is off
Bridge mode is on
This the only way I could make it work.

After a firmware update it worked fine.

Problems with iTunes match

I'm having problems with my iTunes account in my Macbook. None of the music I have in the cloud is accessable to me. A few days ago I tried to update music on my iPod and instead of adding music it erased almost everything on it. After that much of my music collection was grey. I tried all sorts of things, such a reinstalling iTunes and nothing helped. I asked today in the Apple store and an employee there suggested I de-authorize and then re-authorize the computer. The sum result now being that none of my music in the cloud is visible. Strangely enough, I can still see and play the music from my iPad and iPhone. Any suggestions?
Thanks,
Karl

I had a similar problem in the first 2 days after IOS 7 was released. iTunes Match would not update, and previously matched tunes showed "waiting". After many attempts to resolve the problem... Re authorizing my computer, numerous forced updates iTunes Match... the problem has resolved itself. As of Sept. 22, all functions have returned to normal. Playlists and artwork for 110G working, and access able from all my devices.

Problems with iTunes Match since 5.1 iPhone update?

Since the most recent iPhone update I've had nothing but problems with my iPhone 4's music player, which I presume are being caused by iTunes Match. The service really was not ready for primetime and has been mostly a headache, but the 5.1 update made it exponentially worse.
I've had the following problems: iTunes on iPhone 4 frequently will not play the songs I select. The track remains at 0:00 and I often have to force quit iTunes to play anything else. The phone frequently skips songs at random and goes on to the next track or another track. Selected songs play as other songs off an album or playlist and do not match up with their cover art. The phone rarely plays more than two songs in a row without encountering some problem.
I've tried restoring the phone, turning iTunes match off and on, and completely disabiling it. When I did that, the phone wouldn't play ANYTHING!
Do you guys have any solutions? I've tried to go to genius bar but there's always a huge line even with appointments and I doubt they'll be helpful.
Thanks!

I am having the exact same problems. Most songs not playing, some skipping to the next song, song indexing out of order. Match is becoming a miserable experience..

Big problem with iTunes Match and subscription renewal -- think twice before you sign up!!

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