Big problems with itouch update to 2.1

i have a nice young friend (11) who was so excited to get the itouch for christmas. Last night he tried to
upgrade so he could download applications....and now nothing works.
I looked on line for him and tried to coach him with restarting, etc.
can someone please post simple directions I can email to his mother.
I wish I had not suggested the upgrade...now he can't use the Itouch.....
remember, if this is your first ipod, all this restarting and reconnecting to another USB is very tedious and complicated.
Is he better off just trying to restore? and forgetting update. ( i have Iphone, not i touch...and he has admired my apps)....they use windows xp
this is NOT a good introduction to apple for this family!
thanks..

Hi There,
There are a few options you can take to restarting/restoring your ipod.
Try holding down the "Sleep/Awake" button for 10 seconds until the Apple logo appears then try again.
Or
Try Restoring your ipod.
Connect your Ipod Touch to your computer, it should show up in itunes. Click on "Your Name's Ipod" and click sumary. You should be able to click restore under update.
Before restoring your itunes should have a message pop up asking to back up your ipod's content. you should do this so you do not erase your items.
After restoring your ipod the Apple logo should appear and it should sync your old music and backups back onto it.
If none of those work try Recovery Mode Restore.
Do this by Holding "Sleep/Awake" button for 10 seconds and the "Hold Button" at the same time. The Apple logo should appear and connect your ipod into itunes and it should pop up saying "Itunes has detected an Ipod in recovery mode do you want to restote" or a simular message along those lines. Click restore and wait and follow the given instructions.
If your friend's ipod is still under Warretnty, Ring up apple support or take it to an Ipod Representative/Technitian they should check it out for you.
Rach

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                  <td bgcolor="#CCFFCC"><input name="O_Colour" type="text" value="<?php echo $row_Advert['O_Colour']; ?>" size="30" maxlength="15" /></td>
                  <td bgcolor="#CCFFFF"><input name="W_Colour" type="text" value="<?php echo $row_Advert['W_Colour']; ?>" size="30" maxlength="15" /></td>
                </tr>
                <tr valign="baseline">
                  <td nowrap="nowrap" align="right"><strong>Body:</strong></td>
                  <td bgcolor="#CCFFCC"><input name="O_Body" type="text" value="<?php echo $row_Advert['O_Body']; ?>" size="30" maxlength="15" /></td>
                  <td bgcolor="#CCFFFF"><input name="W_Body" type="text" value="<?php echo $row_Advert['W_Body']; ?>" size="30" maxlength="15" /></td>
                </tr>
                <tr valign="baseline">
                  <td nowrap="nowrap" align="right"><strong>Neck:</strong></td>
                  <td bgcolor="#CCFFCC"><input name="O_Neck" type="text" value="<?php echo $row_Advert['O_Neck']; ?>" size="30" maxlength="15" /></td>
                  <td bgcolor="#CCFFFF"><input name="W_Neck" type="text" value="<?php echo $row_Advert['W_Neck']; ?>" size="30" maxlength="15" /></td>
                </tr>
                <tr valign="baseline">
                  <td nowrap="nowrap" align="right"><strong>Fingerboard:</strong></td>
                  <td bgcolor="#CCFFCC"><input name="O_Fingerboard" type="text" value="<?php echo $row_Advert['O_Fingerboard']; ?>" size="30" maxlength="15" /></td>
                  <td bgcolor="#CCFFFF"><input name="W_Fingerboard" type="text" value="<?php echo $row_Advert['W_Fingerboard']; ?>" size="30" maxlength="15" /></td>
                </tr>
                <tr valign="baseline">
                  <td nowrap="nowrap" align="right"><strong>Pickups:</strong></td>
                  <td bgcolor="#CCFFCC"><input name="O_Pickups" type="text" value="<?php echo $row_Advert['O_Pickups']; ?>" size="30" maxlength="15" /></td>
                  <td bgcolor="#CCFFFF"><input name="W_Pickups" type="text" value="<?php echo $row_Advert['W_Pickups']; ?>" size="30" maxlength="15" /></td>
                </tr>
                <tr valign="baseline">
                  <td nowrap="nowrap" align="right"><strong>Condition:</strong></td>
                  <td bgcolor="#CCFFCC"><label for="condition">
                    <select name="condition" size="1" id="condition">
                      <option selected="selected" value="" <?php if (!(strcmp("", $row_Advert['condition']))) {echo "selected=\"selected\"";} ?>>---select---</option>
                      <option value="immaculate" <?php if (!(strcmp("immaculate", $row_Advert['condition']))) {echo "selected=\"selected\"";} ?>>immaculate</option>
                      <option value="excellent" <?php if (!(strcmp("excellent", $row_Advert['condition']))) {echo "selected=\"selected\"";} ?>>excellent</option>
                      <option value="good" <?php if (!(strcmp("good", $row_Advert['condition']))) {echo "selected=\"selected\"";} ?>>good</option>
                      <option value="well used" <?php if (!(strcmp("well used", $row_Advert['condition']))) {echo "selected=\"selected\"";} ?>>well used</option>
                      <option value="poor" <?php if (!(strcmp("poor", $row_Advert['condition']))) {echo "selected=\"selected\"";} ?>>poor</option>
                  </select>
                  </label></td>
                  <td bgcolor="#FFFFFF"> </td>
                </tr>
                <tr valign="baseline">
                  <td nowrap="nowrap" align="right"><strong>Value:</strong></td>
                  <td bgcolor="#CCFFCC"><span id="sprytextfield3">
                  <input name="value" type="text" value="<?php echo $row_Advert['value']; ?>" size="11" maxlength="11" />
    <span class="textfieldInvalidFormatMsg">Invalid format.</span></span></td>
                  <td bgcolor="#FFFFFF"> </td>
                </tr>
                <tr valign="baseline">
                  <td align="right" valign="top" nowrap="nowrap"><strong>Comments:</strong></td>
                  <td bgcolor="#CCFFCC"><textarea name="Comments" cols="25" rows="3"><?php echo $row_Advert['Comments']; ?></textarea></td>
                  <td bgcolor="#FFFFFF"> </td>
                </tr>
                <tr valign="baseline">
                  <td nowrap="nowrap" align="right"><strong>Picture location</strong></td>
                  <td bgcolor="#CCFFCC"><label for="checkopentoalloffers"></label>                <input type="file" name="PictureLocation" value="<?php echo $row_Advert['PictureLocation']; ?>" size="20" /></td>
                  <td bgcolor="#FFFFFF"> </td>
                </tr>
                <tr valign="baseline">
                  <td height="26" align="right" nowrap="nowrap"><strong>Open to all offers:</strong></td>
                  <td bgcolor="#CCFFCC"><input name="checkopentoalloffers" type="checkbox" id="checkopentoalloffers" value="y" <?php if (!(strcmp($row_Advert['opentoalloffers'],"y"))) {echo "checked=\"checked\"";} ?> /></td>
                  <td bgcolor="#FFFFFF"> </td>
                </tr>
              </table>
              <p> </p>
              <div id="submitdiv">
                <input type="hidden" name="MM_update" value="form4" />
                <input name="submit button" type="submit" id="submit button" value="Update Advert" />
              </div>
              <div id="exitdiv">
                <label for="button15"></label>
                <input name="button" type="button" id="button15" onclick="MM_goToURL('parent','Member2.php');return document.MM_returnValue" value="Exit" />
                <label for="button16"></label>
              </div>
              <p> </p>
            </form>
          </fieldset>
          <script type="text/javascript">
    var sprytextfield1 = new Spry.Widget.ValidationTextField("sprytextfield1", "integer", {validateOn:["blur"], minValue:1900, maxValue:2010, isRequired:false});
    var sprytextfield1 = new Spry.Widget.ValidationTextField("sprytextfield1", "integer", {validateOn:["blur"], minValue:1900, maxValue:2010});
    var sprytextfield2 = new Spry.Widget.ValidationTextField("sprytextfield2", "integer", {minValue:1900, maxValue:2010, validateOn:["blur"], isRequired:false});
    var sprytextfield3 = new Spry.Widget.ValidationTextField("sprytextfield3", "currency", {validateOn:["blur"], isRequired:false});
          </script>
          <br class="clearfloat" />
      <!-- end #container -->
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    <script type="text/javascript">
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    var  = new Spry.Widget.MenuBar("", {imgRight:"SpryAssets/SpryMenuBarRightHover.gif"});
    var MenuBar2 = new Spry.Widget.MenuBar("MenuBar2", {imgDown:"../SpryAssets/SpryMenuBarDownHover.gif", imgRight:"../SpryAssets/SpryMenuBarRightHover.gif"});
    var MenuBar1 = new Spry.Widget.MenuBar("MenuBar1", {imgRight:"SpryAssets/SpryMenuBarRightHover.gif"});
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    </script>
    </body>
    </html>
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    mysql_free_result($Advert);
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