Big problems with updating the new Firmware to my Zen To

Hi, I'm new and not sure, if this problem has occured to other users too.
I wanted to update my Zen Touch. I'm trying this now for over month. My Zen Touch had to been send to Creative two times already and as it looks now, I will have to send it to them for a third time.
Everytime I start the firmware update, the Zen touch crashes and is not recognized by the PC anymore. No way, to fix it from here. I have tried the AutoUpDate option and the manual one. Both with the same result.
Last time I send the Zen Touch to Creative I have asked them, if they couldn't install the new firmware, before sending it back to me. Unfortunatly they didn't and now I have the same problem again.
It dri'ves my crazy! I would like to have the newest firmware, but obviously I cannot get it installed from my PC.
Did anybody of you have this problem too? Or does anybody know a way to solve the problem. I don't want to send it back in. I already couldn't use it now for 4 or 6 weeks. I'm realy pretty angry.

Are you trying to install the v2 PlayForSure firmware?
Ordinarily the process should work unless there is some connection issue with your PC. You might want to try the process on another suitably specced PC, but it depends what state your player is in now.

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