Big Thanks to Apple Care! Good News Post

99% of the post here are people with problems so i thought I would post some good news. Last week my iPhone got the White Screen of Death!!! I called the 1-800 number. I was told I get a new one mailed to me for $29 or I could go get one at a local Mac Store (that was over 2 hours away) I decided to travel to the store in Atlanta. 2 hours on Saturday. Got back with the new phone and guess what. The WiFi doesn't work!! My wife's phone and daughter's touch finds wifi easy but my new phone, NOTHING!!! I called today and was upset and told them I could NOT drive 2 hours again and can't see why I should pay $29 for a shipping when THEY give me a BROKE phone! They waved the free, sending me a new phone again over night!! They were VERY easy to talk and deal with! I thought for sure I would have the fight for the fee to be waved. They did place a credit hold on my credit card but that is just to make sure I send my phone back. So a BIG thanks to Apple Care!

Well, LukeD , that's one of the nicest pieces of feedback, I've seen on these boards!
Many thanks for the kind words. Such things matter far more to each of us, I suspect, than any acknowledgment or not from Apple!
And there are plenty of others who contribute here greatly (too numerous to name) , too, of course and make it a place worth coming back to for us all.
Cheers
Rod

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Apple care and new ipod

I had to get my ipod replace at the apple store, I had purchased apple care for the one they kept.
Is the new one covered by apple care now?

nvm

Big thanks to Apple

I ordered a new 32GB iPod touch the very evening they were announced. It was a valentines present for my Wife and I ordered the engraving on the back.
When it arrived the engraving was the wrong way round, ie the personal engraving was all over the area with the serial number and other markings. After one phone call to Apple which was answered immediately they shipped out a new one to me and uplifted the bad one - and all was sorted really painlessly and effortlessly in just a couple of days - and still in time for Valentines!

Good to hear Apple is still offering an excellent service!

Is apple care good worldwide

If I buy AppleCare on a laptop in Canada is it valid if I move to the US?

Yes

A big thankyou to Apple

Hi Everyone,
Well after almost 18 months of constant work, 2 versions of Pages and numerous backups, Thomas Strange 3 is finished. Sorry I can't say the real title yet the publisher still wants to keep it a mystery.
Anyway, I have to say a big thanks to Apple for creating an application that makes the process of writing so much easier. Unfortunately I've now had to save the document as Word so that the editor can do his bit. I still can't convince him to get a computer that just works.
I wish everyone on the list a pleasant break and new year. I do drop in often though I've been a bit lack of posting of late.
Cheers
Chris
http://www.thomasstrange.com
PowerMac G5 2.5 Dual; PowerBook G4 15 Mac OS X (10.4.8) Apple Cinema Display

Hi, I am new to the site and a new iMac user. (prev pc with microsoft office and microsoft works.
Congratulations!! I want to write. I aologize if you have heard this many times.
I "journal" and want to use home computer and laptop. I currently have a HP laptop with Micrpsoft Works. I tried writing a file in AppleWorks6 on my Mac and emailed to myself. Likewise I wrote something on the laptop and emailed it. My laptop opened the Appleworks file but it made no sense, my iMac will not open the text from the HP. It said something like no application. I tried apple works, wouldn't open, and there is a 30 day trial on iWork but it would not open, so I may have done it incorrectly. Bottom line is I want to work on the same thing from both computers. I am seriously wondering about getting a macbook for this. And if I do, what program works? What did you do??? Thank You!! Sandy Bowling

Can I get apple care with a contract phone?

Hi I have a mobile business contract with EE and just wondered if I could take out applecare on the phone instead of using the mobile providers insurance??
Does anyone know if this is possible?
Thanks,
Mike

Call Apple care and ask ,personally I cannot see why not you have limited time toi purchase AppleCare +( in UK )
be aware Apple care does not cover loss ,theft etc it is a warranty extension not an insurance for all risks
and in reality most iPhones are on "contract " of one sort or another

Apple Care and Asurion?

I've had my iphone 4s since May 2012 and have had Verizon's Asurion insurance to cover me in case of damage. A friend recently gave me Apple Care Protection Plan as a gift. Can I activate this Apple Care in addition to the insurance I have through Asurion? Will I have double protection or does one cancel the other out?
Thanks!

Apple Care can only be added during the first year, while the original warranty is still enforced. Apple Care+ has to be added within, I believe, 30 days. Even if you could activate Apple Care, it doesn't cover damage or loss/theft. Apple Care+ covers damage but not loss or theft.

Apple care to get are not?

i would like to know if apple care is worth getting for both my iphones? . any feed back would be nice thank you.

Apple Care is included in Apples limited waranty for the iPhone for 1 year. You can purchase Apple Care and extend the coverage for an additional year making it 2 years. Personally, I will be making my decision whether to get the additional coverage when the end of the first year approaches.
Purchasing it before then doesn't make sense to me.
http://www.apple.com/support/products/applecareiphone.html

Is there apple care for router

Just wondering, is there apple care for new routers? I forgot to ask when I bought it, and I don't see it on the online apple store.

Not as a standalone product, but it may be covered by a Mac, Apple TV, or iPad's AppleCare plan. Click here and check the bottom of the page.
(106998)

HT4623 Do I have to register Apple Care purchased online to my iphone?

I bought apple care and new iphone online in one transaction. Does it automatically register, or do I have to register the apple care to my phone?

it was still showing the $1.99. I had $1.51 left on my account. I clicked "buy", it downloaded. I assumed it would kick back that there wasn't enough money. But I just got an email receipt from paypal for $.61. So that didn't work.

HT4528 does apple care for iphone cover theft?

I am trying to decide whether to get apple care for new iphone or verizon insurance for my daughter. I am most worried about breakage, but she is traveling this summer so a little concerned about theft?
Also for breakage which plan is better?

AppleCare plus is an enhanced warranty which will extend the warranty and phone support to 2 years, cover manufacturing defects and allow for two out-of-warranty replacements due to breakage, water damge, etc. for a $49 deductible. It does not cover theft or loss.

Stolen iPhone, Apple care on the new one?

Hello.
I'm sure it's not posted in the good community, but I have no idea where else to post it.
I recently got my iPhone stolen with an Apple Care warranty. I know my phone is lost into the woods, but now, I just want to know if there's a possibility of me getting the Apple Care warranty of my old phone, on my new iPhone. Because I don't feel like paying 100$ for it one more time..
Thanks.

you want to transfer your applecare agreement to another phone, correct?
You should contact AppleCare technical for that one, they might be able to transfer it, depending on exact conditions, like the purchase date of the old phone. No garantuees, though.
Good luck

Last week I dropped my new iphone and smashed the front glass, I made an appointment at the Apple Store in Phila., and they treated me like royalty. The store replaced my phone with a brand new one as a one time courtesy, thank you Apple and your store i

Thank you Apple store in Philadelphia for your royal service! I dropped my new iphone and damaged the front glass, and it was replaced with a new phone as a one time courtesy. I am enamoured with their courtesy and kind service there. The trip to the Philadelphia store was a pleasing experience. A big thank you to all the fine rep's at that location....thank you!

Bee , you are so right that most people only post when things go wrong not right. Which made me think about the Apple Store in Charleston, SC. I have never had a bad experience and besides buying my iMac there (which was a really good experience as it took us several trips to decide and they were really helpful) I have had a number of 1:1's and I think one trip to the genius bar which resulted in a new mouse. Everyone I have dealt with there has been respectful and helpful. At least with those visits you do get a chance to provide feedback.
Nice to post these kinds of comments now and then too.
laverne's mom

Dear Apple Support, Good day to you. This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1.. After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to resto

Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>

1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working?

I bought my 15" macbook pro i7 just a year ago and my battery life runs out extremely quick..at fully charged it says I only have 2:27 of usage time. I didn't pay for that-what can I do about it? I do have Apple care. Thanks.

I bought my 15" macbook pro just a year ago and my battery life runs out extremely quickly. This started maybe a month or two ago. Its hard to tell. I only noticed the rapid change recently. Fully charged it says I have 2:27 (2 hours and 27 minutes) of usage time...with about 50% screen and keyboard brightness.
I've checked inside system preferences and its cycle count is 261 and full charging cap is 6316.
I have apple care...is this something i can/need to take up with apple. You'd think if you pay the price for these machines you should get mroe use out of them.
ONLY A YEAR I'VE HAD THIS!
My PC lasted 4 years before the battery showed signs this dramatic of wear.
Any help is appreciated, im new mac owner. thanks.

do you have a mbp with dual video cards? running the system with the higher end card increases the heat and also drains batt power.
i have the 1st gen unibody (2008) with an original removable battery of 311 cycles and 4453 charge. under normal use ill be happy to get 1.5hrs. the mac battery counter thing says i have 3.3hrs though (whatever). compared to me, i think you use your battery more than i do, perhaps its the reason why it degraded so fast in a year?

Big Thanks to Apple Care! Good News Post

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