Big thanks to Apple

I ordered a new 32GB iPod touch the very evening they were announced. It was a valentines present for my Wife and I ordered the engraving on the back.
When it arrived the engraving was the wrong way round, ie the personal engraving was all over the area with the serial number and other markings. After one phone call to Apple which was answered immediately they shipped out a new one to me and uplifted the bad one - and all was sorted really painlessly and effortlessly in just a couple of days - and still in time for Valentines!

Good to hear Apple is still offering an excellent service!

Similar Messages

Big Thanks to Apple Care! Good News Post

99% of the post here are people with problems so i thought I would post some good news. Last week my iPhone got the White Screen of Death!!! I called the 1-800 number. I was told I get a new one mailed to me for $29 or I could go get one at a local Mac Store (that was over 2 hours away) I decided to travel to the store in Atlanta. 2 hours on Saturday. Got back with the new phone and guess what. The WiFi doesn't work!! My wife's phone and daughter's touch finds wifi easy but my new phone, NOTHING!!! I called today and was upset and told them I could NOT drive 2 hours again and can't see why I should pay $29 for a shipping when THEY give me a BROKE phone! They waved the free, sending me a new phone again over night!! They were VERY easy to talk and deal with! I thought for sure I would have the fight for the fee to be waved. They did place a credit hold on my credit card but that is just to make sure I send my phone back. So a BIG thanks to Apple Care!

Well, LukeD , that's one of the nicest pieces of feedback, I've seen on these boards!
Many thanks for the kind words. Such things matter far more to each of us, I suspect, than any acknowledgment or not from Apple!
And there are plenty of others who contribute here greatly (too numerous to name) , too, of course and make it a place worth coming back to for us all.
Cheers
Rod

A big thankyou to Apple

Hi Everyone,
Well after almost 18 months of constant work, 2 versions of Pages and numerous backups, Thomas Strange 3 is finished. Sorry I can't say the real title yet the publisher still wants to keep it a mystery.
Anyway, I have to say a big thanks to Apple for creating an application that makes the process of writing so much easier. Unfortunately I've now had to save the document as Word so that the editor can do his bit. I still can't convince him to get a computer that just works.
I wish everyone on the list a pleasant break and new year. I do drop in often though I've been a bit lack of posting of late.
Cheers
Chris
http://www.thomasstrange.com
PowerMac G5 2.5 Dual; PowerBook G4 15 Mac OS X (10.4.8) Apple Cinema Display

Hi, I am new to the site and a new iMac user. (prev pc with microsoft office and microsoft works.
Congratulations!! I want to write. I aologize if you have heard this many times.
I "journal" and want to use home computer and laptop. I currently have a HP laptop with Micrpsoft Works. I tried writing a file in AppleWorks6 on my Mac and emailed to myself. Likewise I wrote something on the laptop and emailed it. My laptop opened the Appleworks file but it made no sense, my iMac will not open the text from the HP. It said something like no application. I tried apple works, wouldn't open, and there is a 30 day trial on iWork but it would not open, so I may have done it incorrectly. Bottom line is I want to work on the same thing from both computers. I am seriously wondering about getting a macbook for this. And if I do, what program works? What did you do??? Thank You!! Sandy Bowling

SDK 3.0 now free! Thank you Apple!

Thank you apple for ceasing to charge 99 dollars to us plebes in order to access technical documentation and developer's tools for our ipods and iphones. It is much appreciated. I will need this forum less now that I can rely on authoratative documentation again..
And as I learn more, I might even shell out the big bucks for the spiffy wwdc iphone videos you just mailed me about. But before I do that, I intend to wade through the FREE CLASS on iphone development from Stamford available on Itunes U and taught by apple engineers. Thank you for that too.
It is these occasional delights which keep me a loyal apple customer. All of us techies can build a machine on the cheap for ourselves but we don't because we love your stuff.

bob,
thank you for confirming what i said. i feel a bit less loopey after julian corrected my letter of gratitude.
as far as the nda goes, i think almost everybody at devcon has signed an nda anyway to use a preview of something even if it is safari. Yes, I take it seriously, btw. Not sure how it related to the issue of charging a hundred bucks to look at documentation. It sure put a lot of guesswork into upgrading the os because outsiders couldn't know what they were getting or how well it might work for weeks after the introduction.
For instance I did not know that the os natively handles files from .numbers and .rtf-- there are tons of stuff I can transfer into the ipod as spreadsheets without buying 5 dollar apps to track my gas mileage,eg. And I will stop printing my nisus writer documents as pdfs to read in the ipod touch.

Last week I dropped my new iphone and smashed the front glass, I made an appointment at the Apple Store in Phila., and they treated me like royalty. The store replaced my phone with a brand new one as a one time courtesy, thank you Apple and your store i

Thank you Apple store in Philadelphia for your royal service! I dropped my new iphone and damaged the front glass, and it was replaced with a new phone as a one time courtesy. I am enamoured with their courtesy and kind service there. The trip to the Philadelphia store was a pleasing experience. A big thank you to all the fine rep's at that location....thank you!

Bee , you are so right that most people only post when things go wrong not right. Which made me think about the Apple Store in Charleston, SC. I have never had a bad experience and besides buying my iMac there (which was a really good experience as it took us several trips to decide and they were really helpful) I have had a number of 1:1's and I think one trip to the genius bar which resulted in a new mouse. Everyone I have dealt with there has been respectful and helpful. At least with those visits you do get a chance to provide feedback.
Nice to post these kinds of comments now and then too.
laverne's mom

Disappearing Songs on iPod - Thank you Apple!

4000 songs gone, about 1 months of work ripping my CD Lib lost. Thank you Apple Engineers!
Background:
When I Rip a CD, I store temporaly the files on my PC HD, then I update the iTune Music List, then I synchronize the iPod. Afterward, I delete the file from my PC but keep the song names in the iTune libray list. They are flagged with an error "cannot locate the original file", but it has never been a problem, and so it is specified in the help on line.
iTune 5.0.1 Upgrade:
When I upgraded to 5.0.1, all the files on the Ipod with a file name in iTune Library that cannot be located on the PC HD, disappeared from the iPOD. I still have a 4000 songs list in iTune but no more files in the iPod. That is marvelous!
------

I concur that you have identified a serious design flaw in the iPod / iTunes interface.
I encountered a similar disaster when I moved to a new machine (windows). I installed iTunes, connected my fully loaded ipod with all my songs, ratings, playlists, etc. and proceeded to connect to the iPod. I didn't notice the small print in the connection dialog box that comes up to tell you that the libary in iTunes did not match that in the iPod, clicked yes and the system overwrote all of my iPod information with 'nothing'. Several months of organizing and rating songs were lost.
Now, several months later, I have yet another disaster in the making. I have two profiles on my Windows machine (thanks to my local IT system afministrator), with 'My iTunes' library files created in both. For god knows what reason, both these files have been corrupted (e.g. lost my playlists, ratings, links to song folders and neither matches the configuration on my iPod!!!
The system has no ability to upload the config and song information from my iPod to iTunes, and all iTunes does is threaten to over-write the iPod. This will once again wipe out all of my information.
It seems to me that the Engineers at Apple need to change the linkage between iPod and iTunes giving the end-user more control to upload or download info from an iPod and to Merge the songs, lists, etc.

ITunes 7.1 - Thank you Apple, but...

iTunes 7.1 - Thank you Apple, but...
...it doesn't fix my problem with Vista
Here's the details, and the log from iTunes iPod diagnostics. My laptop previously had XP Pro SP2 and I upgraded (not clean install) to Vista Ultimate.
I uninstalled iTunes 7.0.2, rebooted, downloaded iTunes 7.1 and installed it.
My Symptom:
When I connect my iPod, iTunes freezes, Windows explorer stops responding, and the iPod does not show up as a
device with removable storage. It does appear in Device Manager as a USB Mass Storage Device, though the device
appears to reset itself apporximately once a minute.
Following is the diagnostic log. Here, with timestamps to coordinate with the log, are the steps of what I did over
the duration of the log.
17:38:56 - Stopped then started the iPodService (to reset the diagnostic logs from previous attempts).
Started a windows explorer, looking at "Computer" to watch for the removable device storage to appear.
Started a device manager, looking at USB devices to watch for the iPod USB Mass Storage device to appear.
Started iTunes 7.1, to watch for iPod to be recognized.
17:40:45 - plugged in iPod - USB Mass Storage Device appears in device manager.
Within a few seconds iTunes was frozen - no screen refreshes, no reponse to mouse. Also, Windows Explorer shows as
"Not Responding" and does not refresh or respond to mouse or keyboard.
At this point I waited approx 5 minute, and visible symptoms did not change - iTunes and Windows explorer still
frozen.
Periodically, the device manage screen refreshes as if a device were disconnected or connected. This appears to
corespond with the [DevNodesChanged] log messages starting at 17:41:51, 17:41:57, 17:42:57, 17:43:03, 17:44:04,
17:44:10, 17:45:10, and 17:45:16.
At 17:45:40 I unplugged the iPod. (Previous tests waiting up to 20 minute showed me this was the only way to
unfreeze iTunes and Win Explorer).
Watching carefully at this point I observed:
Windows explorer refreshed and Drive E: appeared briefly then went away;
iTunes refreshed it's screen, and would now respond;
The USB Mass Storage Device in device manager went away.
Given that I unplugged the iPod at this point, I think we can safely ignore log messages after 17:45:40.
The one message that stands out for me is:
[SERVICE: 0x16C4,17:40:50 ERROR] Did not find first letter of stage
While this shows as an error, I see no evidence of any sort of error recovery taking place.
To verify that my USB devices are working, I first plugged in a USB mouse which was recognized properly and worked
fine. I then tried a USB thumb drive which appeared correctly as a USB Mass Storage device and worked perfectly. I
tried the iPod on two other USB ports with virtually identical results, so I'm certain the hardware and the default
USB device drivers are fine.
Here's the log from the experiment:
Microsoft Windows Vista Professional (Build 6000)
TOSHIBA Satellite A75
iTunes 7.1.0.59
iPodService 7.1.0.59 is
currently running.
iTunesHelper 7.1.0.59 is currently running.
Current user is not an administrator.
Connected Storage
Devices:
DiskDrive, FUJITSU MHU2100AT ATA Device, Channel 0, Target 0, Lun 0
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller.
Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
IEEE 1394 Host
Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
The last
connected iPod serial number: 4J549JVQTXK.
The iPod Service Logging Information:
[SERVICE: 0x17E0,17:38:56 INFO]
Started C:\Program Files\iPod\bin\iPodService.exe (Mon Mar 05 17:38:56 2007)
[SERVICE: 0x17E0,17:38:56 INFO] ##### iPodService starting as a service, version: 7.1.0.59
[SERVICE: 0x65C,17:38:57 INFO] Timed out... Starting device manager!
[SERVICE: 0x1474,17:38:57 INFO] Listener Window created
[SERVICE: 0x1474,17:40:45 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:45 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:45 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:49 INFO] [InterfaceArrival] \\?
\usbstor#disk&venapple&prod_ipod&rev1.62#000a270014aaa27e&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x1474,17:40:49 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270014aaa27e&0#{53f56307-
b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x1474,17:40:49 INFO] device is an iPod
[SERVICE: 0x1474,17:40:49 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x1474,17:40:49 INFO] [-1] set waiting to mount = 1
[SERVICE: 0x1474,17:40:49 INFO] [1] Assigning session 1
[SERVICE: 0x1474,17:40:49 INFO] [1] added device interface "\\?
\usbstor#disk&venapple&prod_ipod&rev1.62#000a270014aaa27e&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to
m_objDeviceNameMap
[SERVICE: 0x1474,17:40:49 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x1474,17:40:49 INFO] [1] added device number 1 to m_objDeviceNumberMap
[SERVICE: 0x1474,17:40:49 INFO] [1] added device interface "\\?
\usbstor#disk&venapple&prod_ipod&rev1.62#000a270014aaa27e&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to
m_vctDeviceInterfaces
[SERVICE: 0x1474,17:40:49 INFO] [1] input #0 from src #0
[SERVICE: 0x16C4,17:40:49 INFO] [1] input #0
[SERVICE: 0x1474,17:40:49 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:49 INFO] [1] input #1 from src #0
[SERVICE: 0x1D8,17:40:49 INFO] [1] input #1
[SERVICE: 0x1474,17:40:49 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:49 INFO] [1] input #2 from src #0
[SERVICE: 0x1790,17:40:49 INFO] [1] input #2
[SERVICE: 0x1474,17:40:49 INFO] [VolumeArrive] mask = 0x10
[SERVICE: 0x1474,17:40:49 INFO] looking up device # for \\.\E:
[SERVICE: 0x1474,17:40:49 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x1474,17:40:49 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x1474,17:40:49 INFO] [1] set waiting to mount = 0
[SERVICE: 0x1474,17:40:49 INFO] [1] input #3 from src #0
[SERVICE: 0x16C4,17:40:49 INFO] [MACHINE 1 INPUT #0] - (HDW) Interface Arrival
[SERVICE: 0x16C4,17:40:49 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x16C4,17:40:49 INFO] [1] progress is now 2
[SERVICE: 0x16C4,17:40:49 INFO] [1] progress is now 2
[SERVICE: 0x16C4,17:40:49 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0x16C4,17:40:49 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0x16C4,17:40:49 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0x16C4,17:40:49 INFO] VendorId: Apple
[SERVICE: 0x16C4,17:40:49 INFO] ProductId: iPod
[SERVICE: 0x16C4,17:40:49 INFO] revision: 1.62
[SERVICE: 0x16C4,17:40:49 INFO] vendor bytes:
[SERVICE: 0x16C4,17:40:49 INFO] 02 01 00 00 00 00 00 00 00 0B 00 05 92 00 00 00 00 00 00 00
[SERVICE: 0x16C4,17:40:49 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0x16C4,17:40:49 INFO] [1] Power State: Powered
[SERVICE: 0x16C4,17:40:49 INFO] [1] Checkpoint attempt #0
[SERVICE: 0x16C4,17:40:50 ERROR] Did not find first letter of stage
[SERVICE: 0x16C4,17:40:50 INFO] got HotPlugState 0
[SERVICE: 0x16C4,17:40:50 INFO] [1] serial number 000A270014AAA27E
[SERVICE: 0x16C4,17:40:50 INFO] [1] *** CONNECTED - Sending event out, device session 1.
[SERVICE: 0x1D8,17:40:50 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:40:50 INFO] [1] input #3
[SERVICE: 0x1790,17:40:50 INFO] [MACHINE 1 INPUT #2] - (HDW) CheckDevNode
[SERVICE: 0xA84,17:40:50 INFO] <0x4> Got Serial #
[SERVICE: 0x1D8,17:40:50 INFO] [MACHINE 1 INPUT #3] - (HDW) Volume Mount
[SERVICE: 0x1D8,17:40:50 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x1D8,17:40:51 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x1D8,17:40:51 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x1D8,17:40:51 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x1474,17:40:54 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:54 INFO] [1] input #4 from src #0
[SERVICE: 0x1474,17:40:59 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:59 INFO] [1] input #5 from src #0
[SERVICE: 0x1474,17:41:51 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:41:51 INFO] [1] input #6 from src #0
[SERVICE: 0x1474,17:41:57 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:41:57 INFO] [1] input #7 from src #0
[SERVICE: 0x1474,17:42:57 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:42:57 INFO] [1] input #8 from src #0
[SERVICE: 0x1474,17:43:03 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:43:03 INFO] [1] input #9 from src #0
[SERVICE: 0x1474,17:44:04 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:44:04 INFO] [1] input #10 from src #0
[SERVICE: 0x1474,17:44:10 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:44:10 INFO] [1] input #11 from src #0
[SERVICE: 0x1474,17:45:10 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:10 INFO] [1] input #12 from src #0
[SERVICE: 0x1474,17:45:16 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:16 INFO] [1] input #13 from src #0
[SERVICE: 0x1D8,17:45:40 INFO] [1] GetVolumeInformation() failed with error 87
[SERVICE: 0x1D8,17:45:40 INFO] [1] ===== iPod with Video =====
[SERVICE: 0x1D8,17:45:40 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x1D8,17:45:40 INFO] [1] iPod needs formatting...
[SERVICE: 0x1D8,17:45:40 INFO] 17:45:40, year 2007, day of yr. 63, GMT offset -20 isDST 0
[SERVICE: 0x1D8,17:45:40 INFO] FAILED! Last Error = 0x48F
[SERVICE: 0x1D8,17:45:40 INFO] m_hDisk = 0x00000164, ScsiStatus = 0x00000000, sense pStrBuffer:
[SERVICE: 0x1D8,17:45:40 INFO] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00
[SERVICE: 0x1D8,17:45:40 ASSERT] Assertion failure: 'result' [File: .\DeviceManagement\iPodDevice.cpp, Line: 694]
[SERVICE: 0x1D8,17:45:40 ASSERT] Assertion failure: 'SetCurrentTime()' [File: .\DeviceManagement\iTunesDevice.cpp,
Line: 2361]
[SERVICE: 0x1D8,17:45:40 INFO] [1] Perform launch updater check.
[SERVICE: 0x1D8,17:45:40 INFO] [1] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
[SERVICE: 0x1D8,17:45:40 INFO] [1] progress is now 0
[SERVICE: 0x1D8,17:45:40 INFO] [1] *** MOUNT FAILED - Non-FAT32 device, device session 1
[SERVICE: 0x1D8,17:45:40 INFO] [1] input #4
[SERVICE: 0x16C4,17:45:40 INFO] [1] input #5
[SERVICE: 0x1790,17:45:40 INFO] [1] input #6
[SERVICE: 0x1D8,17:45:40 INFO] [MACHINE 1 INPUT #4] - (HDW) CheckDevNode
[SERVICE: 0xDF8,17:45:40 ERROR] iTunes is already running...
[SERVICE: 0x1474,17:45:40 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:40 INFO] [1] input #14 from src #0
[SERVICE: 0x1474,17:45:40 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:40 INFO] [1] input #15 from src #0
[SERVICE: 0x1474,17:45:41 INFO] [InterfaceRemoved]
[SERVICE: 0x1474,17:45:41 INFO] [1] value = 0
[SERVICE: 0x1474,17:45:41 INFO] removed device number 1 from m_objDeviceNumberMap
[SERVICE: 0x1D8,17:45:41 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1D8,17:45:41 INFO] [1] progress is now 1
[SERVICE: 0x1D8,17:45:41 INFO] [MACHINE 1 TRANSITION] - {Mounted} ==> {Unknown}
[SERVICE: 0x16C4,17:45:41 INFO] [MACHINE 1 INPUT #5] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:45:41 INFO] [MACHINE 1 ACTIONS] - {Unknown}
[SERVICE: 0x1B4,17:45:41 ERROR] ERROR!!! Empty Checkpoint!
[SERVICE: 0x1B4,17:45:41 INFO] <0x4> CItunesDevice::GetCheckPointData() failed
[SERVICE: 0x1B4,17:45:41 INFO] [1] Progress state is 1, Waiting to disconnect = 0
[SERVICE: 0x16C4,17:45:41 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:41 INFO] [1] input #7
[SERVICE: 0x1790,17:45:41 INFO] [MACHINE 1 INPUT #6] - (HDW) CheckDevNode
[SERVICE: 0x1458,17:45:42 INFO] NOT Mounted
[SERVICE: 0x1458,17:45:42 INFO] [1] already mounted!
[SERVICE: 0x1790,17:45:43 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1474,17:45:43 INFO] [1] input #16 from src #0
[SERVICE: 0x1790,17:45:43 INFO] [1] input #8
[SERVICE: 0x1B4,17:45:43 ERROR] [1], ERROR, release called when mount lock count is 0
[SERVICE: 0x1458,17:45:43 INFO] [1] progress state is 1, Waiting to mount = 0
[SERVICE: 0x1458,17:45:43 INFO] [1] progress state is 1, Waiting to mount = 0
[SERVICE: 0x1B4,17:45:43 INFO] [1] still don't know format, scanning...
[SERVICE: 0x1B4,17:45:43 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:43 INFO] [1] Failed to open disk! Try #0
[SERVICE: 0x1474,17:45:43 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:43 INFO] [1] Progress state is 1, Waiting to disconnect = 0
[SERVICE: 0x1474,17:45:43 INFO] [1] input #17 from src #0
[SERVICE: 0x1474,17:45:43 INFO] [VolumeRemoved] existing mask 0x10, arrive mask 0x10
[SERVICE: 0x1D8,17:45:44 INFO] [1] *** DISCONNECTED - Sending event out, device session 1.
[SERVICE: 0x1B4,17:45:44 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:44 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:44 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:44 INFO] [1] Failed to open disk! Try #1
[SERVICE: 0x1458,17:45:44 INFO] [1] input #18 from src #389751
[SERVICE: 0x16C4,17:45:44 INFO] [MACHINE 1 INPUT #7] - (HDW) CheckDevNode
[SERVICE: 0x1B4,17:45:45 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:45 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:45 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:45 INFO] [1] Failed to open disk! Try #2
[SERVICE: 0x16C4,17:45:45 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:45 INFO] [1] input #9
[SERVICE: 0x1790,17:45:45 INFO] [MACHINE 1 INPUT #8] - (HDW) CheckDevNode
[SERVICE: 0x1790,17:45:45 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:45 INFO] [1] input #10
[SERVICE: 0x1B4,17:45:45 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:45 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:45 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:45 INFO] [1] Failed to open disk! Try #3
[SERVICE: 0x1D8,17:45:45 INFO] [1] progress is now 0
[SERVICE: 0x1D8,17:45:45 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x1D8,17:45:45 INFO] [1] input #11
[SERVICE: 0x16C4,17:45:45 INFO] [MACHINE 1 INPUT #9] - (HDW) CheckDevNode
[SERVICE: 0x1B4,17:45:46 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:46 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:46 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:46 INFO] [1] Failed to open disk! Try #4
[SERVICE: 0x16C4,17:45:46 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:46 INFO] [1] input #12
[SERVICE: 0x1790,17:45:46 INFO] [MACHINE 1 INPUT #10] - (HDW) CheckDevNode
[SERVICE: 0x1B4,17:45:46 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:46 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:46 INFO] <0x4> GetFormatType() returned unknown format 4
[SERVICE: 0x1B4,17:45:46 ERROR] ERROR!!! Empty Checkpoint!
[SERVICE: 0x1B4,17:45:46 INFO] <0x4> CItunesDevice::GetCheckPointData() failed
[SERVICE: 0x1790,17:45:47 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:47 INFO] [1] input #13
[SERVICE: 0x1D8,17:45:47 INFO] [MACHINE 1 INPUT #11] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:45:47 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1D8,17:45:47 INFO] [1] input #14
[SERVICE: 0x16C4,17:45:47 INFO] [MACHINE 1 INPUT #12] - (HDW) CheckDevNode
[SERVICE: 0x16C4,17:45:47 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:47 INFO] [1] input #15
[SERVICE: 0x1790,17:45:47 INFO] [MACHINE 1 INPUT #13] - (HDW) CheckDevNode
[SERVICE: 0x1790,17:45:47 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:47 INFO] [1] input #16
[SERVICE: 0x1D8,17:45:47 INFO] [MACHINE 1 INPUT #14] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:45:48 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:48 INFO] [MACHINE 1 INPUT #15] - (HDW) CheckDevNode
[SERVICE: 0x16C4,17:45:48 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:48 INFO] [1] input #17
[SERVICE: 0x1790,17:45:48 INFO] [MACHINE 1 INPUT #16] - (HDW) Interface Removal
[SERVICE: 0x1790,17:45:48 INFO] [1] Got interface removed while in state 0, do nothing!
[SERVICE: 0x1790,17:45:48 INFO] [1] input #18
[SERVICE: 0x1474,17:45:48 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:48 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x1474,17:45:48 INFO] [1] input #19 from src #0
[SERVICE: 0x1D8,17:45:48 INFO] [1] input #19
[SERVICE: 0x16C4,17:45:48 INFO] [MACHINE 1 INPUT #17] - (HDW) CheckDevNode
[SERVICE: 0x1790,17:45:48 INFO] [MACHINE 1 INPUT #18] - (APP) Mountlock Mount
[SERVICE: 0x1790,17:45:48 INFO] [1] Begin Mounting...
[SERVICE: 0x16C4,17:45:48 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:48 INFO] [1] progress is now 2
[SERVICE: 0x1790,17:45:48 INFO] USB
[SERVICE: 0x1D8,17:45:48 INFO] [MACHINE 1 INPUT #19] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:45:49 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:49 INFO] FAILED
[SERVICE: 0x1790,17:45:49 INFO] [1] progress is now 3
[SERVICE: 0x1458,17:45:49 INFO] [1] progress state is 3, Waiting to mount = 0
The iPod updater logging file cannot be found.
While I'm obviously frustrated that 7.1 did not resolve my issue, I'll try hard to keep that frustration at bay and
will make myself available to help diagnose and correct this problem. Contact me directly via email if I can be of
assistance to Apple and Microsoft on getting this working.
multiple Windows XP XP Upgraded to Vista Ultimate
multiple Windows XP XP Upgraded to Vista Ultimate

Well, I found a workaround for my issue. It's described in this article:
[url="iPod not recognized correctly on Toshiba laptop"]http://docs.info.apple.com/article.html?artnum=300836[/url]
By disabling the "Sandard Enhanced PCI to USB Host Controller" in device manager, my iPod was correctly recognized and I was able to sync with iTunes. That's the good news.
The bad news is that: a) Windows warns me that my "device can operate faster if connected to a USB 2.0 port" - and the sync with iTunes runs slowly; b) if I reanable that USB device (as suggested in the Apple article, my iPod is no longer recognized.
For now, I'll just disable this device when I need to sync, then reenable it when done. But this is going to be a pain. I really don't consider this a fix. It's really annoying that the iPod is the only USB device that requires this kind of nonsense.
Looking forward to a "real" fix for this some time soon.

A big thank you to the person who said to go to edit/preferences/advance tab. I did that but I could not find my external hard drive which is a passport. I could not find it on my pc or control panel. I know it it there. Help!!!

A big thank you to the person who said to go to edit/preferences/advanced tab. That helped. My external hard drive is a passport. I know I have it , I just can't findit. Not in control panel or desk top. I don't know how they named it. Please help!!!

What Mac OSX version are your running ("iOS" as shown in your profile cannot run on a Mac computer)?

HT2638 Hi, My Iphoto (on Mavericks) shows me a thumbnail but actually it is another photo whan you open it up...any idea what the problem could be? big thanks!

This has happened since my snow leopard update to be fair. I continuously mess up all of my "events" with photoes that shoul now be there due to this mistake.
Anyone know something about it?
Big thanks in advance

given the time this problem has existed hard to say what the results will be but Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your thumbnails - this may take several tries
LN

A testimonial and thanks to Apple Quality & Service!

In the course of more than 6 years of _heavy_ daily use the battery of my 1st generation iPod Nano (2GB, White) had all but given out. In the end, with less than a half an hour of charge being maintained, it was only practically possible to operate while it was plugged in to the power - in which manner I continued to enjoy its otherwise perfect functions.
The announcement in November 2011 of the iPod Nano Replacement Program then caused me to reluctantly submit my beloved device for exchange. Unfortunately, due to some glitch somewhere, my replacement device did not arrive.
After a reasonable wait, I finally called the hotline and was told that the matter would be checked into. A subsequent call was required to establish that the device could not be located and the issue was escalated to the next level.
I later received a call from a very pleasant representative who informed me that, in lieu of the intended replacement, I would be sent a brand new 8GB Silver Nano straight from the Apple Store - i.e. plus headphones and USB connector, as well as a full guarantee!. That same day I received an email confirmation with the new serial number and a delivery tracking number. This morning, two days later, the delivery was made.
Thank you Apple!
One Really Happy Camper

After retrying the home share with the SAME ITUNES ACCOUNT ON HOME SHARING I finally got it to work.

A great big thank you!

Hey everyone,
I just received the 50th order of the Arch Linux Handbook, a print version of the Beginner's Guide in the wiki. That's 50 copies in less than a month! I was hoping to sell 20 copies in six months, so I am shocked at the purchases and wanted to give everyone a great big thank you for supporting Arch. You all are truly the best community any distro could ask for.
Dusty

I'll be placing my order for a copy next month Dusty.
I would have placed it this month but there are a few schwag items I just can't live without first !
I do think a copy of the book should be a requirement for any true Archer.
Last edited by Jamie (2009-10-22 19:27:09)

I have upgraded to ios7 but the speed is a big issue wat apple is doing now

I have upgraded to ios7 but the speed is a big issue wat apple is doing now

Apple is encouraging you to troubleshoot your problem instead of waiting for someone else to do something about it.

A Cool iPhone Story Thank You Apple.

All Apple:
We have a great story about a iPhone used by our one of our online instructors (tech savy mom with two kids) using her iphone to respond to online questions, check homework, and to manage students WHILE walking the kids in the stroller, cooking, or nursing!
The cool thing is that it enables her to manage her life and kids easily. The iPhone has improved her quality of communication and enables her to adjust her on-demand priorities including work.
We are an international non-profit educating the world about renewable energy and green living.
Dynamite testimony to great work. Thank you Apple.

Bee , you are so right that most people only post when things go wrong not right. Which made me think about the Apple Store in Charleston, SC. I have never had a bad experience and besides buying my iMac there (which was a really good experience as it took us several trips to decide and they were really helpful) I have had a number of 1:1's and I think one trip to the genius bar which resulted in a new mouse. Everyone I have dealt with there has been respectful and helpful. At least with those visits you do get a chance to provide feedback.
Nice to post these kinds of comments now and then too.
laverne's mom

IPhoto -share to email not working-The email server didn't recognize your username/password combination- for hotmail and big pond- since apple technical support re-hotmail on iPhone.

iPhoto -share to email not working-The email server didn’t recognize your username/password combination- for hotmail and big pond- since apple technical support re-hotmail on iPhone.

in the iPhoto preferences ==> accounts delete your e-mail account and reenter it
OR
IMHO the better solution is to set Apple mail as the email client in the iPhoto preferences
LN

Big Thanks for being a premium subscriber

I got the email yesterday informing me of group video calling now being free and "But as a big thanks for
being a Premium subscriber, we're giving you calling to countries around the
world at no extra cost. "
I tried to test this today but couldn't get anywhere with it. So I contacted Skpe support via chat and got told that I don't get free calls to 63 countries, I only get to choose 1 country. I already had 1 country so does that mean my big thanks is actually thank for nothing? Has anyone actually tried using the free calls via the new offer???

Same issue here. Nice to get the email but they havent actually sorted this issue.
Any ideas when this will be active because if they dont put me on World Calling I dont need Premium, I only purchased it for the video conferencing. World Calling may keep me.

Big thanks to Apple

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