Big Zen Touch Probl

I recieved my Zen Touch yesterday, charged it etc. I also tested the classical tracks. Then went about transferring files from my Nomad Zen NX to the Touch. I got through around half in the time I had, then disconnected and turned off the players. Today though I plugged both in and neither responded, so i unplugged them and redid it. Then I started transferring the remaining files, but they woukd not write onto the Touch. I then looked at the touch and the screen was blank, only the blue backlight. So i reset the player, the Creative screen was displayed and the Zen one but the background was very dark, after though the screen was again blank although you could here the clicking of the touch pad. I then tried to turn it off, but it wasn't responsi've so didn't work. I went into the Recovery mode and this screen was displayed so I turned it off. I then tried again to boot it up but the problem remained. So i went into recovery mode and have tried all the options but none seem to work as the screen goes blank. I have reinstalled the firmware, and after doing so went to MediaSource (Touch was empty as I had Formatted the player before) and put an album on so the transfer of file works and the PC recognises the player. The problem remains though of a blank screen and the inablity to do anything at this point. The only way to turn off is via Recovery Mode.
Any help would be very grateful, as my patience is wearing thin and soon the Zen Touch may be falling 5' from the window to the floor!!
Cheers

If the Rescue Mode functions aren't working then unfortunately the player is faulty. You either need to return it where you bought it for a replacement, or contact Creative Support.

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Hi Koss,
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On the other PC, does it meet all the requirements aswell? For instance does it have WinXP with SP2? Did you install any USB updates or system updates on it's
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Hi
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LisaMessage Edited by lisamclisa on 03-24-200605:4 PM

Ouch, very unfortunate timing for a PC crash/freeze.
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Cat

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ps.
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