Bigpond Movie Plug-in not working on computer/ Chrome browser

Hello, I have just joined Bigpond Movies and installed a T-Box...so far all good. Rented my first movie last night. However, I was forced to leave the movie early, while leaving the movie running for rest of family. I wanted to catch up on the parts I missed last night by watching on my computer...of course !! The problem(s):1) No movie appeared in my rental tab of Bigpond Movies when I logged in via computer. However, movie was recorded as being rented in the billing tab and I was still within my 48 hours to watch and catch up.Is this normal? Has anyone else had this problem 2) Frustrated, I wanted to rent another movie>I was informed that to rent and watch I needed to download a Bigpond Movie Plug-in. I am using Chrome.I clicked download and the .exe program called widevine media optimizer was run. When I clicked Run, it failed to install 3 times.....I looked in crowdsupport and someone said download plug in directly from widevine website. I did and it installed successfully BUT I still get the Bigpond message to install the Bigpond Movie Plug-in. I restarted browser, I restarted computer and it still does not work. Does anyone have any suggestions from Telstra / Crowdsupport? Thanks

Jeff, Thank you for your reply. However, I still have the same problem. Widevine plugin does not seem to be recognised by Chrome nor Bigpond Movies. It loaded as mentioned when I went to the widevine website and chose the correct plugin ie for Chrome. The program is in my MS control panel so I know it loaded correctly. However, I still get the Bigpond Movie dialogue box to download the plugin ?? And I am not using a different browser. Today, I have attempted to do the same on my laptop and I have exactly the same symptoms ie first it fails to load when I am prompted by Bigpond Movie dialogue box. I go to the widevine website and download the plugin and it installs correctly. However, when I attempt to rent a movie I get the same Bigpond Movie dialogue box wanting me to download the plugin. So for now I am still stuck on both computers and not able to rent a movie I begin to suspect another plugin called silverlight from MS which was installed a few days ago when I attemtped to watch movies on computer from Netflix. Once downloaded, I was able to watch Netflix. Research under way. It seems that this is not a unique problem but the answers are not clear. Best regards

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