Bill paid, but still shows as outstanding

Hi, i recently contacted billing about this but haven't had a response.
I paid my bill 2 weeks ago but it still shows as outstanding on my account. I don't want to be cut off again so i really need it resolved.
I used an old bill to pay it as i couldn't find the most recent. But paid it has been.
I have the receipt here with the APS number etc. Would a member of staff here be able to help?

Did you pay your bill at the paypoint, by a bt payment card or with the slip on the bottom of the bill as it takes time to clear. What day did you make the payment.
If you still have concerns you can e-mail the forum mods at this email address [email protected]
If you e-mail the mods please include a link to this thread so they can reference back to it, your BT account number. Also make sure you include as much information as possible about your issue. One last thing make sure you state what day the payment was made by what method and include any numbers you have on your receipt to help them trace the missing payment.
I am sure they will be able to help you get to the bottom of your issue.

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