"Bill Pay" feature on bank web site no longer works

My bank has a "bill pay" feature. I can log into the secure bank site pages without a problem, and get account information, transfer funds, etc. When I try to do the bill pay page, it simply does not load and reverts back to the previous page.
Things work as usual in Safari.
I think this began after I did the most recent update this morning (2/19). Nothing crashed; no error messages. I'm not aware of having changed any preference items.
I restarted the computer and Firefox. I am protected by a virus program.

You can try to return to the previous version of Firefox 11 for Mac:
 http://www.mozilla.org/products/download.html?product=firefox-11.0&os=osx&lang=en-US
Let me know how that works for you.
I also predicted that customer support from banks would be less than helpful. See my reply at the very bottom of this post. They could at the very least note the issue and forward that to their IT department or webmaster of the site.
Banks don't like browsers that constantly change their code. They don't like testing if new releases of these browsers (Firefox & Google Chrome) are compatible with their site. Maybe they're cheap or too lazy to try. The majority of them only test compatibility with IE. But in the effort of fairness, Chrome & Firefox change their code too frequently to be sure they are compatible with most sites. But Safari does not, so they have no excuse there and at the very least your bill pay should work with that.
I found this "Contact Us" page:
 http://www.premiermembers.org/home/cont
But the only choice that fits is "Other". And who knows if they'll read that.
Also for your T-mobile issue I have hunch about that. Could you start a new thread for that issue? It makes for a cleaner discussion and stops us from sending the owner of this thread email alerts.
Link to create new thread:
https://support.mozilla.org/en-US/questions/new
'''My original reply to this banking issue I forgot to post months ago:'''
 Thanks for the link. Yeah, I too have used Firefox for years over on Chase's website and fortunately I haven't hit any errors.
The other problem I remember is that Firefox developers can't diagnose bank website problems unless they have an account with the bank. Since they can't just register a free account for testing like at a forum or Ebay. So that really sucks. They have to wait for the bank to conduct their own testing (and that's assuming the bank even cares enough to do it) or hope one of the Firefox nerds that know how to do bug regression hunting comes along and also happens to have a bank account at that site.

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
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I have a new Mac, I am having trouble accessing Bill Pay on my banking site. After 2 unsuccessful calls to my bank, I thought I would ask here....is there something I need to do?

I have a new Mac. I am having trouble accessing the Bill Pay on my bank site. After 2 unsuccessful calls to my bank I thought I would try here. Is there anything I need to change in my settings?

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The site we're running into problems with is: http://www.ourbank.com
But, in this thread:
https://discussions.apple.com/thread/3801713
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Windows Vista Home Premium Service Pack 2 64 bit operating system
IE9 using 32 bit browser
Flash Player 11.1.102.55
The web site I am accessing is http://www.wonka.com/goldenticketgame
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Thanks for the input but that didn't work. The site still begins to load but just hangs and never completes. I didn't think that was the solution since the problem began prior to my downloading anything. It just worked one day and not the next. So far, no problem with any other sites so I guess I'm just done with this one. I just hate it because it doesn't make any sense that it works one day and not the next when I haven't made any changes although I suppose it's possible that they made some change to the site that makes it not work on one operating system but it still works on another, though it doesn't work for me on IE9, Chrome or FirefoxDate: Mon, 5 Dec 2011 16:24:54 -0700
From: [email protected]
To: [email protected]
Subject: One particular flash site no longer works
    Re: One particular flash site no longer works
    created by Carl E. Myers Jr. in Using Flash Player - View the full discussion
Let us try this again.Download this 32-bit Flash Player installer for Internet explorer.Flash Player for Internet ExplorerClose Internet Explorer.Uninstall the current Flash player.Reboot.Run the downloaded Flash Player installer.
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4065388#4065388
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odizzle7,
Welcome to the HP Forum.
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This Thread is from last year and is not monitored by our Experts team.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
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"Bill Pay" feature on bank web site no longer works

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