Billed 2X per Month for 16 Months - No Reply After Submitting 3 Contact Forms
Like the title of my tread states, I am being charged twice a month, sometimes on the same day sometimes on different days, for my spotify service and its been happening for the past 16, yes 16, months! I am very annoyed because of one; the difficulty in trying to contact spotify and two; I have yet to receive a non-automated reply. I would greatly appreciate speaking to a spotify representative. I have submitted 3 contact forms and I have yet to receive a real response. Spotify, please contact me ASAP so I can be issued a refund for the overage charges I have been subjected to. - Zach Wummer
Support usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.
If you still do not get a reply, let me know and I'll try to get support to reply back to you.
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