Billed 3 times for same purchase

I bought three songs on Music Store. I was correctly billed for this the same day. The next day I was billed again for the same amount, and the day after that as well!
What is going on? has anyone else experienced this? Is Apple charging 3 times for every purchase now? Why?

Hi Oscar,
Try contacting iTMS CS through the form at the bottom of http://www.apple.com/support/itunes/musicstore/buy_troubleshooting/ and ask for a refund.

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HT201359 Why i have been billed six times for the same item? Pls help how to refund..

Why i have been billed six times for the same item? Pls help how to refund..

Did you change your card details on your account a number of times when trying to purchase the item, and five of them are temporary store holding charges : http://support.apple.com/kb/HT3702 ?
If they are all 'proper' charges then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was bill 10 times for the same song

Why was I bill 10 times for the same song ..

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

TS1702 I was billed three times for the same App. what do I do?

I was billed three times for the same App what do I do

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3552 I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for your help.

I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for yur help. nhuttan448

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

ITunes Charged me 9 times for 1 purchase and Support has not resolved it

iTunes charged me 9 times for a single transaction and I'm getting no where in getting it resolved.
Nov 21, 2005: Purchased Season 2 of Lost (videos) for $13.93
Nov 21-22 2005: Was charged over and over again, totaling 9 times for the single purchase
Nov 23: 2005: Initial contact to iTunes support; they tell me this is normal that small charges may be applied to your account as 'authorization requests' Of course, these weren't normal or small charges it was billing error that charged me 9 times for a single purchase.
After contacting them again to reiterate the fact that I was charged 9 times for the purchase, my mail is finally read and an acknowledgments is made that something went wrong. They tell me "We have investigated and resolved the issue you reported. Within 72 hours, you will receive a refund for the duplicate charges through your Paypal account, coming from the iTunes Music Store."
Nov 29 2005: I wait patiently beyond 72 hours for all the refunds to be put in place; some are completed but 2 charges still show. One at the time is valid, its the purchase I made. ** (Not valid today because the music shows as not payed for anymore) **
I contact Support on the 29th stating all of the refunds have not come in, they tell me there is nothing they can do and that I need to contact Paypal. "The best way to resolve this issue is to contact PayPal and advise them of the situation."
I talk to a senior person at Paypal and they tell me there is nothing they can do, that iTunes must issue the refund. Nice. Circles!
I write back again to iTunes Support stating that I had contact Paypal and they stated that there is nothing they can do regarding the refund, that Paypal needs to resolve the matter. iTunes writes back:
"We're sorry that you have experienced this problem with your PayPal account. Unfortunately, we will not be able to notify you when the matter is resolved. Our engineers are trying to correct the errors, and we hope to enable PayPal payment processing as soon as possible. We appreciate your patience."
OK, they at least acknowledge there is a problem (even if they are blaming it on Paypal) and that they are working on it.
Dec 05 2005: Follow up today to get a status as to when I will be refunded for their error, I get no update, only the following response:
"We apologize in the delays in processing this refund, and we thank you for your patience."
I follow up stating I would like the full amount refunded; it seems the original purchase is listed as not payed for so I can't even watch what I purchased! At this point I just
want to be refunded so I can cancel and delete my iTunes account.
Whats bad:
- Can't reject the charge on my cc since it will get rejected back to paypal, not iTunes/Apple (paypal will then likely just close my account and come after me for the money)
- Can't reject charges in paypal, they don't seem to do that
- iTunes/Apple support mails are incredibly canned responses and impersonal
- I'm at the mercy of iTunes/Apple in resolving this; there is no ETA for them to resolve this issue that they created.
- I've asked to be called regarding this matter and the requests have been ignored
Any advice to get this resolved would be appreciated. It is has been an incredibly frustrating experience; I don't much like the idea being forced to pay off a credit card charge for services that I have not actually received and which were charged to me in error.
Mac OS X (10.4.3)

This is EXACTLY what happened to me and many others. Tech support returned most of my money but not all of it. Figure that one out! It is clear no music is downloaded (or in queue), it is clear an unknown error message is produced, and it is clear we, the consumer, are still being charged anyway. Will Apple require a credit card from its customers and alienate those that do not wish to use a credit card? Will Apple insult its customers and make silly suggestions such as 'Use an iTunes gift card' in much the same way a forum moderator has already recommended?
I have an idea: Acknowledge the problem publicly (via email, for example) and fix it in a future update. Customers will be more understanding if they know there is a temporary problem and Apple is working hard to fix it. Oh, and return our money, please!
Windows XP Pro
Windows XP Pro

I think I have been billed 8 times for a product I...

Hi,
I just tried to purchase the Soundhound app from the Ovi store for my Nokia C7. I use my phone bill for purchases. I was asked to confirm the purchase which I did. I waited then a message came up saying there was a problem with the billing service and I should try again later, so I exited the screen
Almost immediately I was bombarded with 8 identical SMS messages from OviStore (82102) saying "Thankyou for your purchase from OviStore by Nokia. Your transaction ID is (all different numbers in each text)".
Also there was no link in any of them to my download! I have a suspicion I have been billed 8 times for a product I haven't even received.
Is there a contact phone number for Ovistore so I can rectify this?

I've tried to buy other application today and also had the same problem. I've performed attempts 2 times via Phone Bill and it took the payment twice from my phone.
I've just sent the message about it to support (Support -> Contact us) and asked them to refund the payments.

Why was I charged 5 times for 1 purchase?

Why was I charged 5 times for 1 purchase?

Did you press the 'buy' button multiple times ? You can try the 'report a problem' page to contact iTunes Support and see if they will refund you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

ITunes is billing my account for my purchases, but I am no longer receiving a receipt in my email........does anyone know why ? Or how I can get this fixed ?

iTunes is billing my account for my purchases, but I am no longer receiving a receipt in my email, why is this ? And how do I get it fixed ?

Hello, here's the fix I think...
I think they're slowly nudging people to switch, .mac & MobileMe are going away about July, may as well set it up now.
I understand .mac mail will still come through.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password

If I rent a movie and I later I decide that I want to buy it, Am I going to need to download it once for the rental and a second time for the purchase?

I just wanted to know if I rent a movie and I later I decide that I want to buy it, Am I going to need to download it once for the rental and a second time for the purchase?

You will need to redownload it - rentals expire and are deleted, either 30 days after renting it, or 48 hours (24 hours if you are in the US) after starting to watch it, whichever is the soonest.

TS1424 Does anyone have any problems being charged twice for same purchase?

Anyone have any problems with being charged twice for same purchase?

Hi Brittany31,
Welcome to the Support Communities!
The link below will help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Hope this helps!
- Judy

HT1911 HELP I need a phone number they charged my credit card 3 times for 1 purchase

how do I get a phone number for I tunes they charged me 3 times for one purchase PLEASE HELP !!

There is no phone support for the iTunes Store. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT204088 I need help with past purchases, looks like I was billed a number of times for same product???????

I need help looks like I was billed repeatedly for the same purchase, who can help with this matter, it amounts to about $200.00

Try http://www.apple.com/support/itunes/account/
Allan

I was billed three times for the same game.. what should i do?

i received a billing invoice with the same game billed three times... where should I ask for the refund about it?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201272 I've been billed multiple times for a download I purchased

I downloaded a purchase and it shows up in my account as 8 times of being purchased because my credit card was not up to date. I've corrected the error but will I be billed these 8 timers for one purchase?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
A real person will answer your report, that's how Apple deal with these things.

Billed 3 times for same purchase

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