Billed but not shipped

Hello everyone
I have one question: Customer already billed for the material bet he never recieved the material or you can say......billed but not shipped. Is there anyone who can help me out.
Thanx.

okay, if the customer calls you, then you go into the system and execute VA03 to display the sales order.
there you click the icon for document flow.
Here you can see how far the process is, whether a delivery is already created and goods issued.
you can drill down into the delivery or even into the shipment if you use shipments. In the shipment you usually have the carrier.
So you can call the carrier and ask him where the material is.
you can as well ask your warehouse people for the documents that got signed by the carrier when he loaded the material onto his truck.
Finally you should be able to tell your customer the status of the delivery.

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