Billed for an app I didn't download - does this happen a lot?

Hi
I just got an email invoice stating I'd been billed for an app called iconize. I never heard of it and never downloaded it.
It's not a huge amount of money but it is still stealing in my oppinion.
I checked out the app and it looks well dodgy. There are loads of 5 star reviews, all posted on the same day and written mostly in very bad English, even where the persons name appears to be English.
I'm wondering... Is this a common occurrence and how is it even possible?
I checked my phone and both my iPads, just in case I'd accidentally installed it and it's not on any of them.
Not impressed with the Apple support page either as it completely fails to validate my phone numbers. This is the first time since I started buying Apple kit (10+ years) that I needed to contact their support, and it's hard to believe the same company that produces such excellent hardware and software has such a rubbish support page. Looks like they out-sourced it to the Muppetts
Mark

I notice that the price of the app I was billed for is much less than the price it is being sold at. I wonder if I bought this app years ago, deleted and forgot all about it, and then got billed for it again??
I got an email from Apple saying I'd get a refund...

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
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http://www.labnol.org/software/itunes-app-store-refunds/13838/
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http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
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Billed for an app I didn't download - does this happen a lot?

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