Billed for calls I did not make
I recently received my bill and noticed 550 calls made against my Broadband Internet Phone (£177). I definitely did not make any them and no one else has access to my premises. I have not used my Internet Phone for the last 2 years so how come if they are meant to deactivate it after 90 days I have suddenly got billed for any calls ?
I have tried with the Help lines and they are completely useless firstly accusing me of lying and secondly treating me in a very condescending and patronising manner. They keep harping on about having found no problems with my line etc but I know that.
I have downloaded all the numbers of the calls made and suggested to BT that they contact the regular/frequent use ones to see who they have received calls from but I'm afraid this seems beyond their investigative capability.
Any help or guidance would be welcome.
djh22 wrote:
Outrageous theory Sherlock, of course there's a genuine fault with BT -
Don't worry (and apologies to the OP as this is a serious issue, which I'm sure will get sorted)
BT's on it!
-+-No longer a forum member-+-
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