Billed for subscription I did not order

I was just notified that I am being billed for an additional subscription that I did not order. I cancelled it but I am concerned that my account has been hacked. Is there any way to get customer service to advise what IP address was used to order the additional subscription? Or to talk to a human concerning my account? I am very concerned over this apparent breach of my Skype account. Any help appreciated
Solved!
Go to Solution.

Ok I found how to cancel a subscription! Here is the information:
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund?q=cancel+order
Edit: Ok you've answered me but I didn't see it! I was typping that message.
Oh and guess what.... I don't find any delete button on this message!

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TS1702 I HAVE BEEN BILLED FOR APPS I DID NOT ORDER , ANYONE ELSE EXPEIRENCED THIS?

I HAVE BEEN CHARGED FOR APPS WHICH SHOULD HAVE BEEN FREE, THIS HAS HAPPENED TWICE NOW, I FEEL MY DETALS ARE NOT AS SECURE AS APPLE MAKE OUT, HAS THIS HAPPENED TO ANY ONE ELSE? HOW DO I REMOVE MY CARD DETAILS? I FIND THE WEBSITE VERY CONFUSING AND UN HELPFUL.

Go to www.apple.com/store . In the right upper area, directly under "support" you should see a link for "account". Select "account home", and sign in with your Apple ID. You can access are your billing information here.
If you are looking for a refund for the purchases, you must request this from the support web site for the itunes or app's store. Just state you feel these were fraudulently purchased.
iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions

Error i was charged for movie i did not order name movie was harry potter andthedeathlyhallowpart2

i was charged for movie i did not order or give any permission to place the order the was harrypotter and the deathlyhallowpart2 my credit card was charged for buying the movie on my computer im sure it was a error and want refund for the movie.

Hi lila-godel,
I have sent you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

HT5085 i am being charge for app i did not order. i have ben charge $10.82 this is not the frist time.thank you

hi, i am being charge for app i did not order this happer every month i was charge $10 .82

If you are being charged every month then it might be an auto-renewing subscription, in which case there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

How. Can I get help with illegal iTunes charges on my credit card,for things I did not order. Chuck

How can I get help with illegal iTunes charges on my credit card for things I did not order. chuck

Same answer as last times you asked the same question:
iTunes adding charges to my credit card fog things I did not order. What can I do about it. Chuck

I have been billed for something I did not purchase.

can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

Why am I being billed for something I did not do

Why am I being billed for something I did not do

Contact iTunes support:
http://www.apple.com/support/itunes/contact.html
Also, look at your purchase history: iTunes>Store>View My Account>Purchase History.
Change your password immediately if you feel unauthorized use of your account.

I was charged for a subscription I did not order!!...

Last year I ordered subscription Croatia Unlimited. For a period of 12 months. I expected that I will get an offer from Skype if I want to renew my subscription. That did not happen. Instead, this year, two days ago, they just charged my credit card and informed me that I have ordered another year of the same subscription, which I did not.
The charge is 50.88 € for a period of another 12 months that I did not order and that I do not need. There is no one to contact to ask for my money back. No e-mail I could write to. I feel cheated. I feel Skype has stole my money. It does not feel good. If there is anybody out there who knows how I can ask and get my money back, I would appreciate any help.
If I don't get my money back, I'll make sure to advise everyone against Skype. One may think that means nothing, but people actually take my advice. To think I actually brought some of my friends and clients to Skype.
Shame on you Skype.

Dear Rick,
unfortunately, in case you did not realize by now, I presume Skype does not even read the posts at this forum, let alone answer on any or act upon receiving any.
The way I see it, they put this forum together just so that members would have some place to write their complaints an just so that members would feel like they actually have complained about anything. In reality, this is just a tool so that we, Skype members, could exchange bad experiences with someone and then, Skype hopes, we would feel better and forget about money we are all missing, and that went to Skype.
I support your claims about fraudulent billings, however if this kind of Skype billing started 3/26/12 and has been going on until now, why did you leave your credit card active until now? If you don't have Skype account, it is fair to assume that someone else has used your credit card to pay for their own Skype account. If that is the case, Skype has no reason not to charge because to them it seems legit.
What you should have done is have your bank or credit card company mark those payments as fraud, refund your money and if necessary cancel your card. And then get a new card. In this way, who ever has used your card to commit fraud, his Skype account will be canceled because Skype will have no means to charge from.
Best thing for you to do now is to cancel your card and to ask for a refund from bank or credit card company. They should also be responsible if you did not authorize those payments.

I have been billed for services I did not buy or I did not fully understand that how I would be billed.

I have been billed some USD 5,000 worth of credit card bill. It was by itune app's. Most are because of my son's games, which I was thought it was $.99 a piece, but before I know it, I have chalked up thousands of dollar in credit card. I cannot believe it.
I have a very different understanding of what update means. I thought update was free, because I already pay for the original app. It turns out the update is sometimes $10.00, without me knowing. I also found out app that I have already deleted still charge me by the monthly basis.
This is getting out of hand. I have to make a report but I did not know how. I felt I was sucked into a hole by iPad. iPad is a good device, but this model has been absued. Consumers should not be punished by all these merchants.
EH

See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

Billed for calls I did not make

I recently received my bill and noticed 550 calls made against my Broadband Internet Phone (£177). I definitely did not make any them and no one else has access to my premises. I have not used my Internet Phone for the last 2 years so how come if they are meant to deactivate it after 90 days I have suddenly got billed for any calls ?
I have tried with the Help lines and they are completely useless firstly accusing me of lying and secondly treating me in a very condescending and patronising manner. They keep harping on about having found no problems with my line etc but I know that.
I have downloaded all the numbers of the calls made and suggested to BT that they contact the regular/frequent use ones to see who they have received calls from but I'm afraid this seems beyond their investigative capability.
Any help or guidance would be welcome.

djh22 wrote:
Outrageous theory Sherlock, of course there's a genuine fault with BT -
Don't worry (and apologies to the OP as this is a serious issue, which I'm sure will get sorted)
BT's on it!
-+-No longer a forum member-+-

I was billed for itunes i did not purchase

I was billed for the itune Frozen soundtrack by my granddaughter how do i get these charges taken off

contact apple
ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action

HT203167 I buy the product for game via iTune Store, but error sign always comes up. However, I still get the bills for what I did not get.

I do not know why iTune Store mail me the receipts since the error sign always pop up every time when I try to buy the stuffs for the game. Please take check out for me. Thank you.

These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

HT3702 my card was charged for things i did not order

can u call me about my account
<Personal Information Edited by Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your phone number from your post.
You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 How can we get help on apps that we did not order?

We have been billed for apps that were not ordered. Where is our contact point to discuss?

The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

TS1424 i am being charged for itunes i did not ordr

I am being charged for iTunes I did not order
U

I am having the same issue with my iPhone 5. AT&T told me it is a current issue with some sort of glitch between there system and iPhone software, and there is supposed to be a patch coming out for it. But no one knows when, I was told some customers already have it. My AT&T rep told me they would credit me all overages since they can see from my average usage that something is drastically wrong. I have been manually turning off my cellular data whenever I'm not using wi-fi and it is still using data like crazy and charging me for it. Never had this problem until about 3 months ago. I'm calling AT&T again tomorrow since the local store is of no use.

Billed for subscription I did not order

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