Billed twice for movie rental
I was billed twice for a movie rental. Same day, same time. How can I get one of the rental charges reversed?
Click here and ask the iTunes Store staff for assistance; if the second charge was to a credit card, you can also contact the card's issuer and dispute it.
(117939)
Similar Messages
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Billed twice for movie rental and requesting credit?
Billed twice for a movie rental and requesting credit. How do I request credit please?
Click here and ask the iTunes Store staff for a refund.
(113499) -
HT204088 Why have I been billed twice for the same movie? Please amend my account
Yesterday I was billed twice for the same movie Women on the Sixth Floor.
Can you amend this please?These are user-to-user forums, you are not talking to Apple here. If you have a billing issue then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, BIlling & Redemption
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Getting charged twice for line rental this month, ...
My previous line rental saver ended on the 27/11/13 ,due to a few factors including a line fault which got repaired on 12/12/13 I had not renewed the LRS anyhow late on the 13/12/13 I attempted to pay online to renew LRS due to the first attempt failing for some reason, took me 15 mins into the next day to complete the ordering payment process To cut a long story short in my account i have a bill which is including line rental @ the full rate, and under my payments i can see that £20.60 has been debited from the £141.00 (cost of LRS) so in effect it would appear that BT are charging me twice, So today i rang bt explained this problem to them, they checked my account and confirmed what i was referring to , I explained that i did not want to be charged twice in one month and then credited back one line rental fee next month, I was then told that this was changed to no payment taken from bank this month , but billed for Dec and Jan calling plan +any calls that aren't included next month , which i don't have an issue with, But i'm not convinced that this will happen, as the bill for line rental this month hasn't been amended as yet, so if someone could double check this that would be great , as i don't want charging twice for line rental nor do i see that i should be
Well from the screen cap of the below page i would say that it certainly looks like they intend to charge me twice
I have 2 options though ,i have 7 days from 14/12/13 to cancel LRS for a full refund as per the notice given during payment process,
or they can amend the bill and either not charge me for line rental ( ie per bill) or refund the £20.60 debited from the LRS cedit of £141 that i paid -
i am wondering if anyone can tell me how to go about getting a refund on my account with itunes for apps i have been billed twice for. this has happened befor and u used to be able to gointo purchases and report a problem and they would take care of it. now we have to go thru all these bells and whistles to just get a minor problem fixed.....how frustrating is that !!!!!!!!!
Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you. -
I have been billed twice for the purchase of the same audiobook. What is my remedy?
Contact iTunes Stores support: http://www.apple.com/support/itunes/contact/
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Billed twice for an item purchased in iTune store
how can I get back my money becasue I have been billed twice for an item purchased on iTune store...please help advise on how o reach iTune support team as i couldn't find how.
Click here and fill out the form.
(98041) -
Can I pay for Movie Rentals with Gift Card?
Can I use Gift Card(s) to pay for movie rentals?
Me neither
My point being it is not explicitly mentioned in the FAQ:
What can I buy with an iTunes Gift Card or iTunes Gift Certificate?
iTunes Gift Cards and iTunes Gift Certificates can be used to purchase music, videos,
TV shows, and audio books from the iTunes Store. At this time, iTunes Gift Cards
and iTunes Gift Certificates are not accepted for online Apple Store purchases.
They should update the document. -
HT3702 billed twice for the same song yes 2 email only
please check my account billed twice for the same song i did two email only
We are fellow users here on these forums, you're not talking to iTunes Support. You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Is there a way to search for movie rentals only? I don't want to buy movies and I'm tired of clicking on a movie only to find out its for purchase only?
The best solution I've come across so far is to dump all movies into a shareware app called iVI. It'll show whether each movie has subtitles or not.
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ATV great for movie rentals- hey apple here is a suggestion
Got the apple tv for movie rentals and it is really great. So much better than ordering a movie through my cable box.
Apple you should have a request box so users can request a movie be put on atv. Also it would be great if you had a coming soon section so we as users know when to expect a movie to come out.
This past weekend I wanted to rent back to the future... a classic movie. Not on atv. But war games was.
Also the movie the Kite Runner just came out on DVD. I was wondering if or when it will be on ATV. it would be great if Apple provided this info.The party line from Apple is that movies from the partner studios will be available 30 days after the DVD release.
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HT201359 Why have I been extra charged for an app and have been billed twice for the same app?
Why have I been extra charged for an app and have been billed twice for the same app?
We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
TS1702 What do I do if I've been billed twice for the same app?
I recently purchased an app and was billed twice for the same product - why?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
HT204088 ive been billed twice for the same app ie the Sun monthly sup
Ive been billed twice for the same month for the sun monthly subcription how do i get my money back?
Hi..
First, turn off the subscription until the matter is cleared up > iTunes Store: Purchasing and managing auto-renewing subscriptions
FYI, Apple's policy states that, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS
However, since you were billed twice, try contacting the app developer here > http://www.thesun.co.uk/sol/homepage/article296174.ece -
TS1424 Why was billed twice for the same app?
Why did I get billed twice for the same game app?
Contact iTunes support and ask (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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