Billing Accounts for New Products**New Policy*

Apparently Vz has decided that if you have been delinquent in paying your bill for ANY reason in the last 6 months, you cannot bill new products& services to your account, regardless how long you have been a loyal customer or your VIP status. I received a less than acceptable refurbished Blackberry replacement. Due to issues with multiple dropped calls and no signal issues I need to exchange this for another phone. This is an unexpected expense for my budget, but Verizon will not let me bill this to the account after an error with a payment on the Vz website.
Vz is getting MORE & MORE DIFFICULT to do business with, even for loyal customers. So I am choosing to move to T-Mobile, contract or not, don't care, won't pay. Have had enough of the "High & Mighty" Attitude & over priced service & products.

Katteyez wrote:
Apparently Vz has decided that if you have been delinquent in paying your bill for ANY reason in the last 6 months, you cannot bill new products& services to your account, regardless how long you have been a loyal customer or your VIP status. This is NOTHING new. Has been this way for a long time. Also being a VIP... I believed that program ended well over a year ago. I received a less than acceptable refurbished Blackberry replacement. Due to issues with multiple dropped calls and no signal issues I need to exchange this for another phone. This is an unexpected expense for my budget, but Verizon will not let me bill this to the account after an error with a payment on the Vz website.
Vz is getting MORE & MORE DIFFICULT to do business with, even for loyal customers. So I am choosing to move to T-Mobile, contract or not, don't care, won't pay. Have had enough of the "High & Mighty" Attitude & over priced service & products.

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Billing Accounts for New Products****New Policy***

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