Billing -Does anyone know their job?

I have spoken with 3 Verizon telephone reps in 4 weeks regarding a messed up bill. Each person has said they will take care of it, but it still shows a balance that I refuse to pay. I ordered a FREE phone and was billed $244.59 for it and was told there was a "glitch' in the system and they would take the $199.99 off the bill for the phone, but they did not know how to remove the $44.60 that were "taxes or something" Verizon phone reps words not mine. I would like to know who I should call/contacted to get this fixed once and for all. When you are told a phone is FREE you should not be charged anything for it. I have ordered FREE phones from Verizon in the past and have NEVER had a problem like this. Really frustrating! Thanks in advance for any assistance anyone can give me.

Depending on the state you live in, sales tax is charged on the full price of the device, regardless if you paid that or not. You may be fortunate enough to live where this is not the case.
Another possible explanation for the extra $44.60 (and more likely) is the $30 upgrade fee or $35 activation fee (if this is a new line of service) and the associated taxes on that amount. You may get the $199.99 credited, but I wouldn't count on the rest of it being waived.
The phone itself may have been free, but taxes, upgrade or activation fees, and possibly other taxes and fees will be charged. Look at the details on the bill to see exactly what the charges were for.

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Germany 2014 01 11 16 19 27

Illaass, your help is amazing - miles better than anyone working in this part of the world who is paid - and you do this for free - because, like me, you LOVE to help people!
BUT, as I said above -
1. There is nothing "mobile" under Application Support. For whatever reason.
2. Devious - that Apple has set up iPod to not show in Finder - a red herring and sign that corruption is visible.
I will try iFunBox next and it sounds like they provide this for the more serious users but use a trivial name to excuse further strangeness.
After
There are purchased items on the iPod that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating the iPod. Are you sure you want to continue?
I get
Updating to iOS 6.1.5 will backup and restore the apps, media, contacts, notes, and settings on your iPod touch.
Please do not interrupt the update, which may take an hour or longer to complete.
Cancel          Update
And then I wait for hours to arrive at the above mentioned
Backing up iPod   \\\\\\\\\\\\\\\\\\\\\\\\\ Stop
and then as above
An error occurred while backing up this iPod (0xE8000084). Would you like to continue to update this iPod?
Continuing will result in the loss of all contents on this iPod.
Cancel                Continue
and so we are back to where we always land - the user is left in the Apple designed sabotage situation which annoyed me so much initially.
"Most users will give up at this point, loose all the data or buy yet another disposable from Apple. Less than 3% will work their way to this site and 90% of the 3% will leave the iPod to gather dust in the hope that someone will help later. In all, Apple gains, since people blame themselves for "mistakes" which Apple programmed to throw out users who do not take the 100% Apple path. But Illaass and myself still play the game of "trying to fix" something which Apple don't allow." was the comment which I was going to write but decided against it, adding no value to the conversation other than explaining one reality which we all hoped could be wrong but which I thought to have a very high chance of being closer to the truth.
Apologies for my doubts towards the integrity of the creators.
2014 01 13 12 11 58 17
Recheck: Under Application Support "mobilesync" folder has appeared (MobileMeSyncClient has also appeared [while again trying to update iPod] with zero size) - Good news, a Backup file is there, but it is only 3GB while my iPod has 32GB and is close to full (800MB free space).
Latest at
2014 01 13 12 09 22
The iPod could not be restored. An unknown error occurred (9).
More Infomation    OK
So it looks like I may have lost all the important pictures documenting various items all around Europe for the last two years - luckily I moved a year ago from the iPod toy camera to a Panasonic real camera with SD card which can be read on any computer. Hence important items lost may only be older than one year rather than the most recent items.
Glad I have changed to Panasonic since they don't try to screw you when you don't use their system.
I will now check the "more information" rather than just click on "OK" since I am of the 3% who "don't accept cr*p".
For full information I quote that the iPod now shows a screen with a USB ikon, an upward arrow and an iTunes ikon (all micky mouse language which reduces transparant, clear and technical discussion and thus covers the trail of "where things went wrong").
The iPod is still attached to the computer but the above MMTALK may mean that the iPod should be attached via USB to the mac. I record much of this activity on Video to be able to later prove EXACTLY what occurred, rather than having to rely on screenshots and opinions. We are after all dealing with important items which may later be required to be shown in court, as evidence against fraudsters.
The "More Information" link leads to
Resolve iOS update and restore errors in iTunes
which I have already seen before.
I clicked on OK and a help screen (unnamed as ever because no one like myself demanded that the help screens be named for later discussion) arrived:
You can help Apple improve its products a
while copying this into this message the computer began to start up Final Cut Pro and this was cancelled, then iTunes came up with a message:
iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes.
ok
And I presume the earlier message about helping Apple is gone because I keep getting interrupted by this message called
iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes.
ok
it has appeared now at least six times interferring with anything else I do. Each time I try to write, this message appears and blocks, but only when I write. I tried to do a carriage return and the message appeared taking the carriage return as acceptance of the OK in the
iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes.
ok
Message. But since I have not removed the USB and keep returning to this message I am able to write for a few seconds (now 30 seconds or more) and the message remains on the screen but not blocking this conversation. It appears to be random but in fact as you can later see from the video, it is not reappearing each periodic number of seconds but as I reach a new comment.
I will try to close iTunes so that this can be stopped (I clicked on OK and it appeared another few times, each time I clicked on ok and now it has left me in peace to write here although iTunes is still not yet closed).
Difficult to log down all the strange behaviour but I think you can get the gist of what is going on.
2014 01 12 12 49 27
Should I remove the iPod and stop iTunes? I have a nasty feeling turning to indifference since I have video footage which will verify all the above in a court of law if later required. The truth must always win over any devious attempts at forcing people to do things they don't want to ;-)
2014 01 13 13 03 48

Billing -Does anyone know their job?

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