Billing help because of fault
Hi
Today i have recieved one months full bill after having two different faults this month one was for a few days complete loss of service the second was no broadband and partial tv service because my router broke. I can't remember the exact dates im sure they must be logged by bt. Anyway this morning ive tried to speak to someone through online chat Varsha i wasnt happy with her response she said i was due a refund of £4.25 then i asked to speak to someone else she said she was consulting with a colleague then she said i was due £9.60 not £4.25 i still wasnt convinced so i said i would ring up huge mistake. I rang up got through to a non english man (don't no name sorry) he was very rude said if i had rang him in the first place i wouldnt have got any refund in a disgusting manner i asked to speak to someone more senior because his attitude was disgusting he said he couldn't and i should just hang up which i did now im writing this. I just don't want to be paying for services which i have not recieved. Also if someone from BT reads this your customer service advisers are disgusting!!!!!!!
Hi 08pjf24,
Welcome to the community forum and thanks for your post!
Sorry that you had problems using your services this month and for the way you were spoken to. I was quite shocked reading your comments, that definitely shouldn't happen and I am really sorry for the way the advisor made you feel.
I'll get this picked up from here and straighten everything out. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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