Billing information problems

When  I put my card details in it keeps saying to go to iTunes support. I'm getting really annoyed now as I can't dowload any apps?

You have to contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

Similar Messages

  • Now I had to restart my Ipod all over again and when I want to get apps I can't because of a billing information problems. What security code do they want on my account settings information?

    Now I had to restart my Ipod all over again which because of that i lost all my data. When I want to get apps I can't install them because of a billing information problems. What security code do they want on my account settings information? And how do you delete purchased apps that you install, but didn't want?

    Maybe the three or four digit security code on your credit card card
    http://www.creditcards.com/credit-card-news/credit-card-verification-numbers-sec urity-code-1282.php
    or maybe the answers to your security questions. If you do not remember them:
    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • App billing information problem?

    When updating a app my billing information comes up and it says there is a problem when every thing is right and I've not purchased nothing...im loosing my mind over it can anyone help?

    Hi Hutchinson lee,
    Thank you for participating in the Apple Support Communities.
    It sounds like you are being repeatedly asked to verify the credit card information on file with your iTunes Store account. I know it must be frustrating to have to verify this information when updating an application and not making a purchase.
    The steps in this article, which mentions a different symptom, can also be helpful with troubleshooting the situation you're facing:
    iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
    These steps are easiest to accomplish on a computer with iTunes.
    Open iTunes.  If you are signed in to iTunes, skip to step 4.
    Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
    Choose Store > Sign In.
    Enter your account name and password, then click the Sign In button.
    Choose Store > View My Account.
    Click the Edit Payment Information button.
    In the Payment Method section, choose None.
    Click the Done button at the bottom of the page.
    Click the Edit Payment Information button again.
    Enter your billing address exactly as it appears on your credit card statement.
    Select your credit card type in the Payment Method section.
    Enter your credit card information, your card's security code, and the expiration date.
    Click the Done button at the bottom of the page.
    Best Regards,
    Jeremy

  • HT4528 Billing information problems

    I have my debit card on file for purchases. However, it keeps telling me that the security code I have on file is incorrect. I have verified the security code multiple times & the number I keep entering is not working. How & who do I have to contact to take care of this matter?

    Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
    And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • HT1918 Billing information problem! Please help!

    I've tried putting my bank details into my apple id about 10 times now and every time its declined it!! The information is all right and i don't know what to do??? Help!!!

    If it's a debit card then I don' think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined.
    If it is a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • Billing information problem

    i used a one use online credit card and used it all now i cant update apps or get apps how do i remove my card

    Changing Account Information
    http://support.apple.com/kb/HT1918
    If no joy...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I tried downloading a free app and it asked for my billing information and when i entered it, it says that there was a billing problem with a previoud purchase and i have to update it. I keep updating it and it wont let me verify it and i cant get apps

    I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!

    The message says: "The payment method has been denied, try another method"
    I'm living in the same country and city since I was born, so I don't think the location is the problem.
    And yes, I paid with the card a meal in Burguer King today. And nothing more.

  • HT3552 I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

    I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

    Have a look here >  http://support.apple.com/kb/TS1646

  • After making the latest update on ios 6 , i could not make any update or any purchase for applications. The reason is in billing information. The security code is missing. I entered again the security code of my credit card. The same problem is there.

    After making update on ios 6, there was a problem in updating applications and in purchasing new applications. The issue is in billing information, the security code of my credit card. I go and entered the security code again, but the problem persidts. Please help, because i cant do sny purchase or sny update!!!.
    Thank you for your kind help

    The credit card in your account for your CC must match to what the CC company has on fike for you

  • HT1918 When trying to update my billing information; it keeps telling me the security code I'm entering is invalid.  I know it's correct.  What's the problem?

    When trying to update my billing information to my new MasterCard, the system keeps telling me the security code I'm entering is invalid.  I know it's correct.  Why is it doing this?

    check your purchase history, see if there has been a problem with a previous purchase, if so, you might have to temporarilyuse another gift card or use itunes gift cards

  • Problem with Billing Information

    Hello,
    Just recently, about 5 months ago, I recieved a Visa giftcard for graduation. I used that as my billing information; chose VISA as the card and then put in the card number. After I was done picking my desired songs, it told me there was a problem with my information and that it had been declined or something. It also said I would have to resolve it before I would be able to purchase more songs.
    So are we not allowed to use VISA gift cards? Now I have a iTunes gift card that I want to use and it wont let me because this previous problem has not been resolved. What do I need to do? I'd rather not have to repay this or have to use this iTunes gift card to pay for it. There was money on that VISA card and I used it to buy songs. I do not have a credit card to repay it either. What do I do?
    Thank you so much.

    I experienced the same problem around the same time. After several less than helpful and very frustrating emails from Apple Support, I happened upon a very simple solution that solved my problem. I went into "Edit Payment Information", and I re-entered my credit card information, security code, etc... just like I had tried a thousand times before. BUT this time, I TYPED IN A SPACE AFTER MY FIRST NAME. It worked. It finally accepted my credit card information.
    They tell you to enter your name just as it appears on your bank statement. It just never occurred to me that they meant to include spaces. I would assume that if your bank prints your middle initial on your statement, you should include that in the "First Name" box as well along with any applicable punctuation. For example, Joe(space)S.(space).
    I offered this advice to my friend as she was having the same problem, and it worked for her, too. So, you might want to give it a try.
    Message was edited by: Max Colevan

  • I just buy an Ipad2, and I am not able to use my Apple ID to download Apps. Each time, a window open and ask me to fill my billing informations (my Security Code). The problem is every time I put this number and click ''done''...say contact Itunes support

    I just buy an Ipad2, and I am not able to use my Apple ID to download Apps. Each time, a window open and ask me to fill my billing informations (my Security Code). The problem is every time I put this number and click ''done''...say contact Itunes support

    Contact iTunes:
    Apple - Support - iTunes - Contact Us

  • HT201209 i have problem with my billing information, every time when i want buy app from app store, he told me go to purchase history , i don't know how i fix this problem, so please help me

    Dear
       I Have a problem with purchases , where , when i wanna buy a game from app store (Using VISA), he told me : your billing information was decline,
    So Please i need your support to solve the problem quickly
    Thanks
    Ali Altalabany

    Try rebooting the iPad one more time. Try using recovery mode again and if that still doesn't work, make an appointment at an Apple Store and ask for their help.
    iOS: Unable to update or restore - Apple - Support

  • HT3702 i have updated my billing information and still can't update the existing Apps. I changed the credit card and still same problem

    I have updated my billing information and still can't update my existing apps , i ahve changed the payment card and still same problem ,what shall i do ?

    It's a credit card, not a debit card ? As far as I know that message will show if you are trying to use a card that was not issued by a bank in the same country as where your iTunes account is based (and you need to be in that country). If you are sure that it is then you could try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • When I try to update my apps, I keep getting the message that there is a problem with my billing information even though this is the billing information I have always used in purchasing my apps. What do I do?

    When I try to update my apps, I keep getting the message that there is a problem with my billing information even though this is the billing information I have always used in purchasing my apps. What do I do?

    You probably need to confirm  the security code of your CC.  Log into your account an input this, even if it's already there.

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