Billing / no bills

Well for over 7 months i recieved no bills from bt i phone up and get bounced dept to dept, never received a paper bill. so i cancelled my direct debit due to not trusting making blind payments. and sent an online form requestion reply by email. no response went through online help who were a bit more helpful who told me i was signed up for online billing but my online billing account was unable for some reason to link my phone account the apologised made a new account which again didnt work. i emailed via the online forms again no response but about 2 weeks ago miraculously my phone line showed up for the 1st time ever on my account, im not happy that i get charges for not being willing to make blind payments due to the fact i was signed up for online billing yet never able to access my bills and not able to spend 40 minutes + being bounced from department to department trying to speak to someone , and online forms requesting replies by emails never answered. is there any way i can get this challenged by a competant member of staff who doesnt resort to its your bill , you pay it , not our fault your never receive bill.... any advice appreciated

Hi Ook,
Just dropped you a reply to your email
Cheers
Craig
BTCare Community Mod
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https://www.sdn.sap.com/irj/scn/wiki?path=/display/erplo/milestone+billing.
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https://www.sdn.sap.com/irj/scn/wiki?path=/display/erplo/periodicBillingConfiguration
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