Billing problem encountered

Good morning. I received this message
Action required, billing problem encountered 
Order Number: (removed per forum guidelines) 
Hello Rafael, 
We're sorry, but one or more of the payment methods used for your order has failed to process. We need to hear from you before we are able to process your order any further. 
-My name is Jose, Rafael is a friend I'm sending this item since he lives in EP. I just checked my account and the money is still there so the transaction was not completed. I have a mexican debit account in mexican pesos.
Thank you very much for your support.
Jose (removed per forum guidelines)

Hello jserros,
I realize this may not be the response you were hoping for, but your friend (Raphael) will need to contact our post-purchase support team directly for assistance in this situation. Our privacy policy prohibits us from discussing order details with anyone other than the original purchaser, so we would not be able to investigate with you acting on his behalf. To speak with a support rep, he may either call 1-888-BEST-BUY (1-888-237-8289) or (612)-292-0995.
Thank you for your understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Re: Action required, billing problem encountered message

    I'm getting the same billing error emails for my pre-orders. The credit card company is saying that the security code was submitted incorrectly. I think there's a glitch in BestBuy.com when they reauthorize the card after the first time. The system is either not sending the cvv code or sending and incorrect one. I know because i use the same card and instock games process and ship fine. Pre-orders started having billing problems a week after they are submitted. I hope some one at Best Buy.com addresses this soon. I may have to pre-order in store with the $5 down to make sure i don't miss out.

    Hello novasprite,
    Thanks for sharing your predicaments with your preorders and billing information. I am sorry this has been happening to you and I would be equally as perplexed in your situation. I hope to help you continue to take advantage of the convenience of preordering on BestBuy.com.
    I understand you and joeygizep are encountering similar issues with your preorders. I have reached out to our support team and I will provide you with an update when I receive a response. It is likely this will be done via private message.
    Regards,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Action required, billing problem encountered

    please help me with my order
    seems like there's was a problem with my billing card
    but i already update my card
    i receive a mail telling me to make a call
    to Bestbuy.
    I can't make a call, cause i live in Mexico
    is there another way to fix this?
    or with this message could you fix my order?
    Thanks!

    Hello GabyPotter,
    Goodness knows how many purchases I make online. In my experience, it’s a quick and painless way to purchase things I need without ever having to leave my home. However, there are times where I’ve experienced some minor hiccups. Most of the time, it’s a minor delay in shipping, but there are other unforeseen circumstances that can cause delays with online orders. In your case, I see there was some sort of billing issue that was placing your order on hold. When this happens, we usually attempt to contact our customer to correct it, but I can see how this would be problematic since you live in Mexico.
    As I realize this must be a frustrating situation, I took a look at your recent online order using your email address on the forum. I’m glad to see you were able to reach us this morning to modify your order and it’s now processing correctly. Currently, most of your items are shipping to their destination but you should receive an email notification when they are processed and ready for pick up.
    If notice any changes in your order though or have any questions, please don’t hesitate to ask.
    Thanks for posting!
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • My phone is telling me there is a billing problem with a precious purchase and won't let me download or update anything even though the apps in trying to download are free and updates are free. And I only have one card so I can't update my payment info

    My phone is telling me that I have a billing problem with a precious purchase but I only have one card so I can't update my payment information so I can't update anything or download anything. What should I do?

    Are you aware of any problem with a previous purchase ? If not then you should contact iTunes Support and see if they can tell you what it is (until it's sorted you won't be able to download anything from the store) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If you go into the payment details section on your account then does it say anything about your card being declined or not accepter or if the security code needs re-entering ?

  • I tried downloading a free app and it asked for my billing information and when i entered it, it says that there was a billing problem with a previoud purchase and i have to update it. I keep updating it and it wont let me verify it and i cant get apps

    I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!

    The message says: "The payment method has been denied, try another method"
    I'm living in the same country and city since I was born, so I don't think the location is the problem.
    And yes, I paid with the card a meal in Burguer King today. And nothing more.

  • When going to update it says there is a billing problem with the previous purchase, I went in to fix it but it won't let me download it. How do I fix this problem?

    When going to update it says there is a billing problem with the previous purchase when I go to update it still won't let me download and all the info is correct. How do I fix this?

    You have to email iTunes Store Support about this issue now. You can get started here. Change the country in the upper right if necessary.
    https://ssl.apple.com/emea/support/itunes/contact.html

  • I just recently purchased 3 songs from itunes not knowing that I had no money on my debit card (visa) left. My iphone wont let me update my apps and says that there was a billing problem with my last purchase. I dont know what I am supposed to do!

    I just recently purchased 3 songs from itunes not knowing that I had no money on my debit card (visa) left. My iphone wont let me update my apps and says that there was a billing problem with my last purchase. I dont know what I am supposed to do! I dont understand why it worked in the first place when it wasn't supposed to!

    There seems to be a billing problem with the iTS.  I've been trying to make purchases today (Dec 9th) too and it reports either the iTS can not process payments or it says my card was declined. I even changed the payment method to Paypal (which is never declined) and still no go.
    I don't think it is "you" but a problem at Apple.  Some popular new apps were released recently like Logic Pro and perhaps they're getting bombarded as they did when Lion was released.
    Wait a few hours and then try again.

  • I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

    I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

    Click here and ask the iTunes Store staff for assistance.
    (102938)

  • My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

    My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

    You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
    Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

  • Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it

    Every time I try to download a free app or even upgrade any of my apps for free it tells me to put my Apple ID I do that then it say there a billing problem with previous purchases. So I click continue and put in my debit card information correctly but still won't work it always declines it and says he's different payment method. what can I do it's been like that for 3 months that's the only card I have.

    Hi ..
    I replied to you here >  Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it

  • When I purchase and app or update it, it comes up with 'There is a billing problem with a previous purchase. Please enter another payment method'?

    So when I go to update my apps and/or purchase them, a pop up comes up saying 'There is a billing problem with a previous purchase. Tap continue and sign in to view billing information.' So I press continue and sign in, then it goes to my 'Payment Method' page. In red writing below, it says 'There is a billing problem with a previous purchase. Please enter another payment method.' Because I used a MasterCard for my last purchase, it won't let me change it. I redeemed my account from an Itunes gift card to $20 but I cannot use it as it doesn't give me the option of using it. My only billing options are either a Visa Card, MasterCard or Amex Card. Please help me if possible!!!

    same here. i was using a visa card ...now  i can't because of this "error". my account is not empty, info is correct, don;t understand why this is happening. Two days ago it was working fine, then i wanted to update an app, and this stuff begins.
    Help:)

  • HT204152 I am unable to update my App  store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like  Face book etc.

    I am unable to update my App  store Updations. the reason being billing problem asking to update payment method.Many a  times i updated my credit card details but refusing from the system .how can i update my app store updations like  Face book etc....Using ! phone 6plus  .IOS8.3

    What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
    For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
    If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

  • I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher?

    I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher for the things that have a billing problem? I tried to put my voucher code in again but it won't let me do that.

    If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
    If you go beyond the credit from a gift card the balance will be billed to your credit card account.

  • There is a billing problem with a family member's previous purchase

    I recently updated my credit card expiration date and CID.  This credit card is the authorized shared payment medium for my "family" group.
    I am the family organizer and two other individuals are "adults".
    Now, when attempting to update applications via the app store on my own devices, I get the following error message:
    There is a billing problem with a family member's previous purchase.  Ask the family organizer to update their billing information.
    I have a valid card entered and the rest of my billing information was accepted via the apple store.
    Thoughts?

    SAME PROBLEM, BUT STARTED WITH:  What I figured out how to do (ON MY OWN) while on hold with Apple all day yesterday.  You have to actually END THE FAMILY COMPLETELY. From there, make sure you add a CREDIT, not a debit, card to the account as your primary source of funds. Now, that should correct everything, right?!?  The whole reason I was having to do this was due to the fact that Apple now allows 'child accounts', so I didn't have to make my 9 and 11 year old children appear to be 13 just to have an appleID.   This birth-year change can be done at appleid.apple.com under the security questions section (scroll to the bottom to find).   From this point you will be prompted to verify the birthdate change and to make it a Child ID.  Approving this process became a problem because I did not have a CREDIT card on file to prove I was an adult.  Very upsetting.  Anyhow, all of that got taken care of, and I am now unable to do any updates, and my children are not able to download the apps and games they want from 3000 miles away when they "Ask to Buy".  I'll be calling Apple (again) and will re-post if I find anything out, since not much is being done about this situation.

  • Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.

    Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.

    You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
    Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

Maybe you are looking for