Billing problems
Hello,
I am facing a billing problem with my account and i cannot undrstand why?
In App Store my accouny info have a red not that ''billing probmem of your account cause problem on the last purchase''.
It means that everything is blocked i can not do something to unblock this issue except if i change my credit card.
As the matter of fact, i 've never faced credit cards problems!!
Spiros
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.
Similar Messages
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My phone is telling me that I have a billing problem with a precious purchase but I only have one card so I can't update my payment information so I can't update anything or download anything. What should I do?
Are you aware of any problem with a previous purchase ? If not then you should contact iTunes Support and see if they can tell you what it is (until it's sorted you won't be able to download anything from the store) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you go into the payment details section on your account then does it say anything about your card being declined or not accepter or if the security code needs re-entering ? -
I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!
The message says: "The payment method has been denied, try another method"
I'm living in the same country and city since I was born, so I don't think the location is the problem.
And yes, I paid with the card a meal in Burguer King today. And nothing more. -
When going to update it says there is a billing problem with the previous purchase when I go to update it still won't let me download and all the info is correct. How do I fix this?
You have to email iTunes Store Support about this issue now. You can get started here. Change the country in the upper right if necessary.
https://ssl.apple.com/emea/support/itunes/contact.html -
I just recently purchased 3 songs from itunes not knowing that I had no money on my debit card (visa) left. My iphone wont let me update my apps and says that there was a billing problem with my last purchase. I dont know what I am supposed to do! I dont understand why it worked in the first place when it wasn't supposed to!
There seems to be a billing problem with the iTS. I've been trying to make purchases today (Dec 9th) too and it reports either the iTS can not process payments or it says my card was declined. I even changed the payment method to Paypal (which is never declined) and still no go.
I don't think it is "you" but a problem at Apple. Some popular new apps were released recently like Logic Pro and perhaps they're getting bombarded as they did when Lion was released.
Wait a few hours and then try again. -
I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?
Click here and ask the iTunes Store staff for assistance.
(102938) -
My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps
You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671 -
Every time I try to download a free app or even upgrade any of my apps for free it tells me to put my Apple ID I do that then it say there a billing problem with previous purchases. So I click continue and put in my debit card information correctly but still won't work it always declines it and says he's different payment method. what can I do it's been like that for 3 months that's the only card I have.
Hi ..
I replied to you here > Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it -
So when I go to update my apps and/or purchase them, a pop up comes up saying 'There is a billing problem with a previous purchase. Tap continue and sign in to view billing information.' So I press continue and sign in, then it goes to my 'Payment Method' page. In red writing below, it says 'There is a billing problem with a previous purchase. Please enter another payment method.' Because I used a MasterCard for my last purchase, it won't let me change it. I redeemed my account from an Itunes gift card to $20 but I cannot use it as it doesn't give me the option of using it. My only billing options are either a Visa Card, MasterCard or Amex Card. Please help me if possible!!!
same here. i was using a visa card ...now i can't because of this "error". my account is not empty, info is correct, don;t understand why this is happening. Two days ago it was working fine, then i wanted to update an app, and this stuff begins.
Help:) -
I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3
What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher for the things that have a billing problem? I tried to put my voucher code in again but it won't let me do that.
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
There is a billing problem with a family member's previous purchase
I recently updated my credit card expiration date and CID. This credit card is the authorized shared payment medium for my "family" group.
I am the family organizer and two other individuals are "adults".
Now, when attempting to update applications via the app store on my own devices, I get the following error message:
There is a billing problem with a family member's previous purchase. Ask the family organizer to update their billing information.
I have a valid card entered and the rest of my billing information was accepted via the apple store.
Thoughts?SAME PROBLEM, BUT STARTED WITH: What I figured out how to do (ON MY OWN) while on hold with Apple all day yesterday. You have to actually END THE FAMILY COMPLETELY. From there, make sure you add a CREDIT, not a debit, card to the account as your primary source of funds. Now, that should correct everything, right?!? The whole reason I was having to do this was due to the fact that Apple now allows 'child accounts', so I didn't have to make my 9 and 11 year old children appear to be 13 just to have an appleID. This birth-year change can be done at appleid.apple.com under the security questions section (scroll to the bottom to find). From this point you will be prompted to verify the birthdate change and to make it a Child ID. Approving this process became a problem because I did not have a CREDIT card on file to prove I was an adult. Very upsetting. Anyhow, all of that got taken care of, and I am now unable to do any updates, and my children are not able to download the apps and games they want from 3000 miles away when they "Ask to Buy". I'll be calling Apple (again) and will re-post if I find anything out, since not much is being done about this situation.
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Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.
You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671 -
Billing problem - who do you call to get results? No luck so far in 4 months
I tried an edge phone but since the sales rep basically lied to me about discounts in order to make the sale, I returned the edge phone within 3 days and kept my original phone. About a month later I started getting texts to remind me to ship my old "trade-in" phone. I called and spoke to a rep and he said I should be all set. The system correlates that I didn't keep the edge phone. A little time goes by I get another text. Talk to another rep who says the first couple of people forgot a step but he took care of it and I'm all set. Then I start getting emails. I talk to another rep and they say they will call the store where I made the transaction. The store verifies everything I have been saying and the rep says everything is all set. A few weeks later and another email saying I will be charged $299 for not returning the phone. I call the rep and they say I should go to the store to get it straightened out. I'm almost falling for this when I remember the charge is not for failing to turn in the edge phone, but for failing to ship the "trade-in" phone to Verizon. I tell the rep and he says I'm right. No need to go to the store. He does something in the system and says the $299 will be removed from the bill once it goes through the system. Few weeks later check my credit card statement and they have charged me the $299.
So my question is... WHO do I talk to to get this straightened out??? Seems like nobody knows what they doing, what they're talking about, or has any authority to correct billing problems. But somebody must know how to correct their mistake. Who??
Thank you.kphone123, you've reached the right place for assistance. Edging up requires that you trade in your old device. Once you return that device and its confirmed that it's in good condition, the equipment charge will be credited back to you.
For more details regarding how Edge works, click here: http://vz.to/1mYDhk7
LasinaH_VZW
Follow us on Twitter @VZWSupport -
Whenever I try to download or redox load an app, a sign says I need to sign in. I do, but it then says I have a billing problem from an earlier purchase and I don't have money on the card so I can't put anything even though I tried. How can I get rid of the card on my ipod??
Sounds like you have an outstanding balance. You have to pay that of before you can make purchases, even free ones. Add a valid payment method to your account
Why can’t I select None when I edit my payment information?
If you want to contact iTunes
Contact iTunes -
I have a new visa debit card, I have tryed several times to put in this new information into my IPad. The program keeps telling me.
There's a billing problem with a previous purchase. Please update your payment method.
The program will not let me update, what am I doing wrong. rose165I would love to have a phone number to call someone with apple on this issue.
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