Billing, Upgrading, Downgrading, Unhappy

First off I am very upset, so I am giving you a warning!  We currently use business Catalysis for our Website. My website designer signed us up for the 79.99 plan. When I noticed we did not need the email feature or any of the other features I asked to downgrade to 16.99 a month and please be refunded 79.99 to our credit card.
1. I was never refunded the money for the 79.99
2. It was less than a day that I had this plan changed and someone told me I cant receive a refund
Hi Shana Greenlee,
Thanks for your reply.
No there is no refund applicable & we do not refund for a change plan.
You paid $79.99 on 8 May 12 for WebCommerce 10 monthly plan.
You have downgraded the site to the webMarketing & requested to go onto annual which is $203.88 which will be charged yearly from 8 Jun 12 which is when the next invoice recurrence was due.
I hope this helps clarify.
Regards,
Carolyn Frost
The Business Catalyst Team.
3. Instead of the 79.99 you billed me for an additional 79.99, so now I need a refund for two payments of 79.99
4. On top of that you are already ready to bill me the 202.00 for the 16.99 a month plan.
I am very unhappy because I tried calling your support team and no one could help me and redirected me to this online comment section. This is not how you should be doing business!! As a new customers I am very upset and already looking at other options. I want this fixed  ASAP, I feel if I didn't use the 79.99 plan for more than a day I shouldn't have to pay for it.   Also, is there anyway you could bill us by mail rather than credit card?

Hi Shana,
I'll have someone from our accounts team reach out to you directly ASAP to discuss about this further.
Kind regards,
-Sidney

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