Bills/Cancellation Issues

I telephoned on the 22nd January to discuss whether I could receive the same services at my new property as we'd been told that my flat block was monopolised by Sky and therefore would have to move to Sky, but didn't want the hassle of cancelling and such. Found out that as BT could not offer me the exact same contract, service and products that I had with them (I would have to downgrade my internet which isn't useful as I'm a PhD student and need a reasonable download limit) then the cancellation fees of £203 would be waived because BT couldn't provide the same service. I voiced my horror that it was so much (apparently until October even though my contract started April 2013). Agreed to the waive of fees. Spoke to a lovely lady to Christine who confirmed this and assured me it would be cancelled and a bill issued to pay for the services we had used and the cancellation fees explained on the bill as being waived.
Received an email asking for £110 - £31 for usage (fine, I'll pay that) and £79 for cancellation charges. Telephoned today (Sunday 9th Feb) and spoke to a lady (I want to say Surjit) who told me I would have to pay the fees. No matter how many times I explained, I still got the same response. After 25 mins, I asked to speak to a supervisor who might be able to help as I could feel my annoyance leaching out and it wasn't her fault. Spoke to Sunil, who told me flat out that I would have to pay the full amount as my contract was still ongoing then offered me the same contract at a lower price at my new property. Explained that wasn't possible. Reiterated that I wasn't paying the fees. I began to lose my temper and told him I would phone a different day as this wasn't being resolved and I was told that no matter how times I would phone, I would still have to pay the fees. Has anyone had issues like this?

Hi Nebski,
I am sorry that you have been having trouble with this.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
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