Biometric device is not showing up in the control panel

hello,
i'm using elitebook 8440p. earlier i was using win 8, my biometric device was runnig fine. But when i begant use win 7, it started showing unavailable in the control panel. So I reinstalled it, now it is not showing up in the control panel too...however it is showing in device manager. and also there is no any application naming simplepass is present in my 'program and features' item of control panel. plz help.

See the second box of Troubleshooting issues with iTunes for Windows updates.
tt2

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Yesterday I reset my settings on my iphone 4 to correct another problem. Today I am unable to connect to itunes to sync my phone. The device does not show up on the screen. What can I do?

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Best practices says plug the USB cable into the computer, then plug the 30 pin connector into the iPhone.
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checked the control panel policy in gpedit.msc and enabled all, but no luck.
When i try to uninstall the application programatically
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TIA

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Can you check if you have an active connection? What type of connection are using? If you are using cellular data connection, try to use Wi-Fi and check if the app updates will appear on the Store. Also, do you have multiple phones registered under your Microsoft account? The App update push notifications may not be shown if you have multiple phones running with the same account. If this is your case, try to remove a registered device from your Microsoft account, please follow the steps below:
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Biometric device is not showing up in the control panel

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