Biometric devices=Problem

HI, Last year in October I purchased an Pavilion dv6-6167cl, everything was just fine up until the last bios update, after that the integrated biometric device stopped working. When i go to device manager the device shows up and says it's working properly, however the light is not on, on the device. Also when i use HP Simple Pass (Version 5.3.7) it will only allow me to use my master password to login. I've tried all sorts of trouble shooting. but none have prevailed (which makes me sad because, I loved my fingerprint reader...)
Also when i go to control panel and look under biometric devices it says "Windows did not find any biometric devices on this computer. You might need to attach your device or install device drivers." and when i look in bios during the start-up, under "System Configuration" biometric devices is not listed.
i could really use some help here it would be greatly appreciated.

So...I went back and looked at my post...and thee were 31 people who looked at it...however...there were no ideas at least on how to fix it...I though that at least one person would at least have an idea about how to fix it... but it appeas that hp doesn't know what they're doing anymore.

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HP Probook 470 G0 - Biometric device (driver) problem

Hello,
I have a problem with biometric device, I can't find biometric in device manager. Does anyone know how can i fix it? I installed driver (Validity Sensor) but nothing happens when i enter in device manager. Does anyone know how can i enable biometric? Thats the whole problem I think, there is no biometrics in device manager. Is that problem with BIOS, can i enable it there or what? I use Win 7, 64-bit.
Thanks in advance,
Aleksandar Sretenovic

Can anyone help me, please???

Fingerprint reader not listed in Biometric Devices

Hello. The HP Notebook I'm currently using with Windows 7 Ultimate is the Pavilion dv4-1225ee Entertainment PC (FZ248EA#ABV). It's got a built-in fingerprint reader (Validity Sensor's VFS201), which works only with DigitalPersona.
Now the problem I'm encountering is quite minor: If I go to Biometric Devices in Control Panel, I get the message "Windows did not find any biometric device on this computer. You might need to attach your device or install device drivers", even though the reader is listed under Biometric Devices in Device Manager ;
Message Edited by eMelus on 12-01-2009 01:53 PM
Message Edited by eMelus on 12-01-2009 02:34 PM

Please try installing this:
ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43882.exe
I am an HP employee.
Regards,
Vidya
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My laptop biometric device not working.

HI,
I am facing one problem with my hp pavilion dv6 6160se biometric device not working and i also lost my recovery deta. kindly provide me the solution.
and my system also very slow how can i make it fast.
m. asif

Hi there @Sweeto684
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that your fingerprint reader is not working and that your system is running very slow, but please clarify what you mean by saying you lost the recovery data. Are you referring to the factory recovery image stored on your system, or are you meaning something else?
I am happy to help you with all of this, but need to know more before I can make some useful recommendations. I want to avoid having you do something that could cause a problem with something else, until I know what problem really is.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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No biometric device found

Hi to all, i have a problem with my fingerprint sensor, it just stoped working the next day i uninstall norton, i dont no if this is the cause of the problem, but i saw somethin similar in another post, i tried to reinstall the drivers and nothing. I really need help for this issue.
Hope someone can help me.
Thanks for reading!!! peaceee
This question was solved.
View Solution.

ingorlando1,
First, try this Easy Fix that may actually work:
Notebooks- Forced Reset to Resolve Hardware and Software Issues- Sealed Non-Removable Battery
Notebooks - Use Hard Reset to Resolve Hardware and Software Issues - Removable Battery
=====================================================================================
After the Reset, if that does not work by itself, do try and uninstall the Driver again so it can reinstall at boot:
Reinstall the current Validity Sensor Driver:
Control Panel > icon view > Device Manager > Biometric Devices > Validity Sensor >>
Right-Click on the Validity Sensor driver and "Uninstall" (do NOT delete it)
Restart / Reboot the computer and log in
The driver will reinstall itself as you log in
If still no joy:
What is your product number and your exact Operating System, please?
Locate the Notebook Product Number
=========== OR ================
On your keyboard (Use the built-in keyboard, and not an external / USB controlled device):
Press the FN and ESC keys at the same time
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Anyone else had issues with phone network being unavailable on iPhone 4 since updating to iOS 5.0.1? My iPhone 4 is continually searching for a network and does not find my provider. I swapped SIMs with another iPhone 4 on ios 4 to confirm device problem.

Has anyone else had issues with phone network being unavailable on iPhone 4 since updating to iOS 5.0.1? My iPhone 4 is continually searching for a network and does not find AT&T, my provider. I swapped SIM cards with another iPhone 4 running ios 4 and established this is a device problem, not a SIM card problem.

Does the device get any signal?
Sounds like the device may have had a hardware failure. If it is out of warranty, the only option is the Out of Warranty replacement.
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Work-around to "unknown device" problem

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I hope that Apple puts out a fix for this problem sometime soon. Meanwhile, doing steps 2 and 3 every time I want to connect is annoying, but bearable.

I would like to apologize for posting this message. I promise that it did work and did seem to be the solution at the time I posted it, but it helps me no longer. My Ipod was recognized several consecutive times after I posted this with no work-around, but then it became an unknown device again, and there it stays, seemingly forever.
I am a highly skilled and experienced Windows system programmer, and this has me stumped. I apologize for any time that my message may have wasted for others. I have also tried every other solution that has been posted here and elsewhere, and none work.
I would recommend that Apple pay me a lot of money to find and fix this problem. Short of that, they should pay someone else to fix it. To have this many fatal problems for so many people should be considered unacceptable. Until a fix is available, I shall just be happy that I got as much onto my Ipod as I did before it became unavailable.

When i try to activate iMessage i could see the comment "waiting for activation" for more than 24hrs.Is this because of mobile device problem or someother issue ? My mobile is just 20 days old

When i try to activate iMessage i could see the comment "waiting for activation" for more than 24hrs.
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My mobile is just 20 days old

The following discusses that error message and may help: iOS: Troubleshooting FaceTime and iMessage activation

Biometric device is not showing up in the control panel

hello,
i'm using elitebook 8440p. earlier i was using win 8, my biometric device was runnig fine. But when i begant use win 7, it started showing unavailable in the control panel. So I reinstalled it, now it is not showing up in the control panel too...however it is showing in device manager. and also there is no any application naming simplepass is present in my 'program and features' item of control panel. plz help.

See the second box of Troubleshooting issues with iTunes for Windows updates.
tt2

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I iPad 3 fails to recognize cellular data In a number of locations Displays "searching and No Service" I have narrowed this to device problem. What can I do?

i iPad 3 fails to recognize cellular data In a number of locations Displays "searching and No Service" I have narrowed this to device problem. What can I do?

Hello there, OSOSANYA.
The following Knowledge Base article provides a great checklist of steps and additional recommendations for troubleshooting issues with cellular connection:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
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Restart your iPhone.
Make sure that your software is up to date:
Check for a Carrier Settings Update: Tap Settings > General > About.
Check for an iOS Software Update: Tap Settings > General > Software Update.
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Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
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Restore the iPhone as new.
Contact your carrier to:
Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
Verify that there are no account-related blocks.
Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.
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Thanks for reaching out to Apple Support Communities.
Cheers,
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Wndows did not detect any biometric devices on this computer..

I have an HP ProBook 4540s running Windows 7 Professional w/IE11. I had to do a clean install of Windows 7 Pro and since then I cannot get my fingerprint reader to work at all. In my Control panel, under Biometric Devices, I recieve the message "Windows did not detect any biometrics devices on this computer". However, under Computer , Properties, Device Manager, Biometric Devices, the is Validity Sensors (WBF) (PID=003d).
I have tried to update, uninstall, re-install HP Simplepass, drivers, etc from the HP website, but nothing is working. Also I cannot find exactly what fingerpriint reader hardware is installed on the computer even though it is physically there as part of the original configuration.
I appreciate any assistance in resolving this issue.
Mark

Hello Mark531,
Welcome at the HP forums,
Are you searching for the following driver?
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64338.exe
Winos.
The doors of wisdom are never shut. Benjamin Franklin
We must use time wisely and forever realize that the time is always ripe to do right. Nelson Mandela

Need to Reinstall Biometric Device

All of a sudden, the system could not find the T510's fingerprint reader. It was working perfectly, but on a reboot, it said "Co;uldn't Find Fingerprint Reader."
I have looked all over and find nothing about how to reinstall that device. In device manager, I uninstalled it and removed the drivers (figured they were corrupted.)
So, where does one get the Lenovo drivers for that device without having to toally reinstall the basic system?

Just a follow up. Fortunately, I had cloned a duplicate drive before uninstalling the device in Device Manager. I re-cloned back from that to the onboard drive and the Biometric Device was back in Device Manager.
D/M reports that it is working properly.
From a cold boot, it works to turn on the system. But, as soon as Windows loads - it goes away and Windows login cannot find it. Nor can the fingerprint utility once Windows is loaded.
I have tried every combination of Power Management to no avail. I conclude that it must be a line in the Registry. If anyone knows where that is, I can probably hack it.
Everything else is working nicely.

Biometric device isn't working on windows 8

I've installed windows 8 64-bits on my laptop & the biometric device isn't working,,, an dit's not listed in the device manager either
my lap is : HP Pavilion dv5-1270br Entertainment PC

I asked Microsoft and they made a new version of the update which works for 8.1:
Windows Help program (WinHlp32.exe) for Windows 8.1
http://www.microsoft.com/en-us/download/details.aspx?id=40899
"A programmer is just a tool which converts caffeine into code"

Validity Sensor fingerprint reader is not listed in Biometric Devices

I recieved an Elitebook 840 G1, tried to turn on the fingerprint reader, but it hasn't been recognized.
At Control Panel/Biometric Devices there is no device, although in the Device Manager the "Validity Sensor" is listed, the driver looks up to date too. I've installed HP ProtectTools Security Manager, there I can find the option Fingerprints, but at the Windows logon there is still Username/Password the only option to log on to the system.
Checked BIOS, Fingerprint logon is enabled. Tried to uninstall Validity Sensor and then reinstall it, didn't worked.OS: Win7(x64) Thank you in advance! Cheers,Thomas

In the meantime I found the solution:
I've upgraded the HP Client Security Manager (sp63509), opened the program, enroled my fingerprints, and checked "Windows Logon Security" at Home/Advanced Settings/ Security Features.
It's finally working, I'm able to log on with my fingerprints.
(Still, under Control Panel / Biometric Devices there are no items listed...)
Cheers,
Thomas

Biometric devices=Problem

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