BIOS shows 4GB for HP 15-E041CA E5D76UA

Hi,
I ordered a HP 15-E041CA E5D76UA from NewEgg, however, once I turned it on the BIOS shows "Total Memory" as 4GB instead of the 8GB in specification. The NewEgg staff said because VGA use 4GB of the memory, is it correct since in VGA mode the VGA should not take 4GB. Is it broken?
Thanks for your answer.
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Hi:
You ask a very good question.
The PC's specs definitely state that it comes with 8 GB of memory.
Normally, the BIOS would report 8 GB of memory but your system uses shared system memory with the graphics.
If you look at the specs, it says up to 4 GB of memory goes to the graphics.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03794884&tmp_task=prodinfoCategory&cc=us&dlc=en...
So, I would have to say the NewEgg customer services rep is correct.
With 8 GB of system memory, 4 GB is going to the graphics since you have 8 GB of memory.
If you had 4 GB of memory, I would speculate 2 GB would have gone to the graphics.

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