BIS and Exchange 2010 with TMG

Question

Dear all,
 I stumped into this problem whereby my client has an Exchange 2010 with mixed-mode mobile users of Active Sync and BlackBerry.
They have this [url]https://mail.***.com.my[/url] as their OWA URL and credentials should be entered as:
Username: Domain\Username
 Password: Password
This convention is the same irregardless users accessing from OWA or to setup Active Sync or BlackBerry.
Question are:
1. How do I setup BIS account on my BlackBerry? Method I use is log into my telco portal but the credentials I entered does not recognised by the system.
2. Alternatively, I tried to set it direct on my BlackBerry but was prompt the same error as above which is 'Username must be at least 4 characters'.
3. Does naming convention setup same for Active Sync users and BlackBerry users?
Any help would be greatly appreciated.

Answer 1

Hi and Welcome to the Forums!
rizauden wrote:
1. How do I setup BIS account on my BlackBerry? Method I use is log into my telco portal but the credentials I entered does not recognised by the system.
2. Alternatively, I tried to set it direct on my BlackBerry but was prompt the same error as above which is 'Username must be at least 4 characters'.
BIS itself is provided to you by your wireless service provider. With hundreds of different carriers in the world and dozens of different methods each, there's no way to be sure how to guide you with specifics. I suggest you ring them up and talk to them about how to enable BIS on your BB.
rizauden wrote:
3. Does naming convention setup same for Active Sync users and BlackBerry users?
I'm not sure how ActiveSync works, but the configuration instructions for OWA are here:
KB03133How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
And here are some further helpful KBs on the topic:
KB15173Locate the mailbox name for a Microsoft Outlook Web Access 2007 email account
KB02858Unable
to integrate a Microsoft Outlook Web Access or IBM Lotus Domino Web
Access email address with a BlackBerry Internet Service account
KB04804Error message appears when attempting to integrate a Microsoft Outlook Web Access 5.5 or 2010 account
KB18567BlackBerry
Internet Service cannot connect to a Microsoft Outlook Web Access
account using Microsoft Exchange 2007 or Microsoft Exchange 2010
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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